CUSTOMER SERVICE IS AMAZING!!!!!!!!!!!!!!! I wanted to start with this so this review does not initially appear negative regarding the hotel because I can't say enough good things. I actually had to cancel my reservation prior to our stay so I can't speak much to the hotel itself but what I can rave about is the outstanding customer service this hotel offers. I made the huge mistake of using Booking.com to make this reservation and will never again use them. I started the cancellation process well in advance of a few weeks so timing was not an issue. Booking.com was completely awful to work with in doing this. After many, many hours on hold, the multiple phone calls back and forth between the hotel and Booking.com I have learned a very valuable lesson to book direct every time. Over 3 months later, I finally received a refund. ANDREW (Hotel Manager) WENT ABOVE AND BEYOND WITH HIS LEVEL OF PATIENCE, NOT ONLY WITH MY NUMEROUS PHONE CALLS BUT HAVING TO SPEAK TO BOOKING.COM MULTIPLES TIMES ATTEMPTING TO DO EVERYTHING HE COULD TO MAKE SURE I RECEIVED MY REFUND. IT WAS NO FAULT OF THIS HOTEL FOR THE DELAY. MY FAMILY AND I PASS THROUGH THIS AREA YEARLY AND WILL BE SURE TO STAY AT THIS HOTEL SO I CAN PERSONALLY THANK ANDREW FOR HIS AMAZING CUSTOMER SERVICE. BUT FIRST I WILL CALL AND BOOK OUR STAY BEFORE I EVER USE A THIRD PARTY AGAIN. IF I CAN STOP ONE PERSON FROM MAKING THE MISTAKE OF USING BOOKING.COM THEN THIS POST IS WORTH IT. ESPECIALLY TO MAKE SURE THE HOTEL RECEIVES RECOGNITION!!!!!!!!!!!!! THANK YOU AGAIN!!!!!!!!

Location and staff were terrific

Beds and pillow extremely uncomfortable..really need to update

Perfect location downtown! Easy check in process, clean facilities, tons of amenities.

Staff was very friendly, courteous and helpful. Love the location, so close to lots of restaurants, bars and shops.

Hotel does not have its own parking deck, but the do offer valet parking for a very reasonable fee.

The location and the staff were both amazing ❤️

Since I had booked through Booking.com I could not change my stay at the front desk. Needed to leave a day early but stayed since I had paid for it and could not change my bill for leaving a day early. Also they could not tell me what the difference in room rates between Courtyard and Booking.

Location and staff

That there was no restaurant only snacks etc

Very good food but it was pricey

It did make for an expensive weekend

staff was great. very accommodating and helpful. breakfast was fine

our room was above “the taste of Italy”. a bit noisy at times.

Clean, convenient, comfortable

Street noise, music from nearby coffee shop at 6:30 am quite annoying

Nice location to walk to shops and restaurants

Friendly awesome staff. Super helpful. Bistro was great place to start your morning. Location was great!

Nothing

Perfect location for seeing the historic neighborhood. Walking distance to great restaurants. Valet parking both affordable and efficient

No Coca Cola

Staff were incredibly friendly and the check-in/check-out process was seamless. The restaurant dining area was open late which was a plus since many of the local restaurants closed early. Entire hotel was clean and professional looking.

The hotel bar menu was excellent; however, I would have liked to have more food options at the hotel restaurant. Streets were noisy which made for sleepless nights.