Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

8.2 / 10.0

Excellent(851 Ratings)

Hotel in Ballantyne, NC

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Great price for your budgetOne of the lowest cost properties in the area

About this hotel

Located 14 km from SouthPark Mall, Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel offers 3-star accommodation in Charlotte and features a seasonal outdoor swimming pool, a fitness centre and a shared lounge.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Map of Ballantyne, NC

Nearby attractions

Available Rooms

2 Queen • 333 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 333 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 333 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 333 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Beds not specified • 333 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

££££

Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

££££

8.2 / 10.0

Excellent(851 Ratings)

Hotel in Ballantyne, NC

3-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Great price for your budgetOne of the lowest cost properties in the area

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Wheelchair accessible

Gym or Fitness Center

Map of Ballantyne, NC

Nearby attractions

Available Rooms

2 Queen • 333 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 333 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 333 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen • 333 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Beds not specified • 333 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(851 Ratings)

100% verified reviews

6.0 / 10.0

Apr 2024

Nice place, but very pricey.

The Dove articles in the restroom were great! Nice to have a desk and a fridge in the room, very clean surfaces.

Bedsheets smelled odd, check-in took long and the breakfast offered a small selection and was … cheap.

2.0 / 10.0

Mar 2024

My stay was horrible

Nothing

Front desk checked us into 3 rooms that were occupied and after 1 hour of looking for rooms he gave us a room which looks like he straightened the room before we went in. Room wasn’t stocked with soap and used toothpick was on the nightstand.

8.0 / 10.0

Feb 2024

Nice comfortable stay

Clean and the staff was nice. Great location with food and shopping close by.

Ran out of towels

8.0 / 10.0

Feb 2024

It was good

Room was nice

Hair on the floor near shower. Loud a/c. Breakfast could have been better.

10.0 / 10.0

Feb 2024

Comfortable, close to everything, awesome staff

Staff and that everything was nice and clean

N/A

1.0 / 10.0

Feb 2024

Stay somewhere else trust me

The beds are very comfortable

Floors and walls are very thin, called the front desk because the people two doors down were fu(king for over two hours and it literally sounded like the lady was being murdered. Needless to say nothing was done about it and it was 3am when it started. I wouldn’t stay here again because of this. I also had two of my kids with me which is pathetic they had to hear it. I left a day earlier and was still charged for my stay.

10.0 / 10.0

Jan 2024

Definitely a 10!

Location was great! The beds were so comfortable.

3.0 / 10.0

Jan 2024

If you stayed in good hotels before you will be extremely disappointed.

Beds are very comfy. Parking is free. WIFI is free and ok. Location is perfect if you need to be at that location )))

Extremely unprofessional stuff, just everyone except the manager and the guy at the front desk - Will. Will was the only person who was able to work with people. But at the end manager covers all unprofessional stuff. So, the fish rots from the head down... . Very impolite and rude, they don't want to do their job at all, very lazy, extremely lazy. They don't clean the room without a request. But even with request they forget to do it. There was no breakfast one time during our stay at all. They didn't apologise they just didn't care. All they said: "we forgot to order it". The most horrible experience was with front desk workers Jocelyn and Nanette. It is even hard to express how unprofessional and rude they are as hotel workers. We just left our country, where we were bombed every single day by Russians, we so hoped to find a safe and pleasant place to stay but instead we experienced such a horrible communication, lack of professionalism and customer service, terrible attitude in the most democratic and developed country in the world. Very, very disappointed.

8.0 / 10.0

Jan 2024

Not worth the money

Bed was comfortable

It was no where near the airport as claimed. I spent over $100 in taxi/uber to get to and from the airport. It had no hairdryer. The room phone was not working. I went to ask for a hairdryer to be advised they didn’t supply one. How ridiculous is that. I had to sleep with damp hair.

9.0 / 10.0

Dec 2023

Great location for uwith nice staff and clean room and good breakfast.

Location, friendly staff, breakfast, good bed

Until your room is ready you cannot be checked in.

10.0 / 10.0

Dec 2023

Very good.

New building. New design.

No comment.

5.0 / 10.0

Nov 2023

Just ok…just to not deal with this in the future..I’m looking to book elsewhere

Great location. Overall nice property.

I have stayed here before…but someone tremendously dropped the ball. There wasn’t a complimentary breakfast as stated, nor any wash cloths or towels in any of the guests room who were with my group.

6.0 / 10.0

Nov 2023

great location - need better signage to find from Hiway521 -

Hotel was very clean

No condiments in room for coffee - breakfast was not available due to mechanical problems - staff made no attempt to compensate for this such as getting pastries or biscuits from local shops - coffee bar ran out of coffee and creamer - downstairs mens room urinal was out of order - not enough towels in room

5.0 / 10.0

Nov 2023

I whish I had a better experience

The place was very clean and organizes, however the customer Service with me at the front desk terrible, I was mistreated and very upset with the situation.

At the reservation it was saying that I should have breakfast, however we did not have.

9.0 / 10.0

Oct 2023

Great area, location and staff.

The breakfast had a variety of items, both hot & cold. The staff worked hard to keep the breakfast items stocked, and the area clean.

3.0 / 10.0

Sep 2023

It was not up to the standard of other Holiday Inn Expreses locations we have stayed in the past.

Location was nice

The room had not been cleaned. There was hair in the tub. There were not enough towels in our rooms. There were five of us…only 2 sets of towels. There was no towel to step out on. There were no sheets for the sofa bed. The body wash bottle was empty. It just seemed like the room was not prepped for anyone to stay in it. We have stayed at Holiday Inn Express frequently in other areas. It was my expectation that it would be as good as other times. Very disappointing. Especially being located in an area that seemed to be really nice.

1.0 / 10.0

Jul 2023

Don’t go here

Front desk, Omera Benson, assistant General Manager, was rude, uncaring and shouldn’t deal with the public. Negatives: Can’t call front desk No one attending front desk 2nd floor hallway completely dark from elevator to halfway down hall Breakfast. Awful

9.0 / 10.0

Jul 2023

Home Away from home

Excellent maintenance, very clean, peaceful My family enjoyed it

9.0 / 10.0

Jul 2023

Superb

Very clean!

Nothing major they ran out of most of the condiments! Ex cream cheese, mayo and etc. Still was not a deal breaker.

4.0 / 10.0

Jul 2023

Got the job done in a pinch but not the best

I like the location, the offering of breakfast and the area the hotel is located in.

I didn’t like that I was placed in a wheelchair accessible room, what if someone who was truly disabled arrived and needed it. The bathroom was also very dirty, it was surface cleaned- but when I recleaned the floor, it was black! The shower was dirty and under the bed had not been vacuumed.

8.0 / 10.0

Jun 2023

All-in-all, pretty place/location was good - I'd stay again. New hotel still working out the kinks.

Not the best we've had at hotels in breakfast choices.

Elevator quit working a couple of times. Had to wait for reset - then made you feel a little concerned to get on after that!

8.0 / 10.0

May 2023

Beyond our expectations for a US hotel.

Amazing staff. The two seniors in the reception(front desk) were so kind and helpful. They displayed remarkable kindness and provided invaluable assistance. Their demeanor brightened my family's day significantly. Similarly, the staff members in the breakfast area were also incredibly courteous and helpful. Such exemplary service is a rarity in hotels across the United States.

Nothing. Beyond our expectations for a US hotel.

10.0 / 10.0

May 2023

Exceptional

Everything... Customer service, location, clean room, etc.

There wasn't anything I didn't like!

10.0 / 10.0

Apr 2023

Sherry was amazing and the other lady at the front desk

nice rooms clean

nothing

9.0 / 10.0

Apr 2023

See story above.

I was welcomed when I walked in the door. I was greeted with a smile. At first when I got my key to the room I could get in, but it was a easy fixed. Breakfast was great on Saturday morning. Sherry did an excellent job. We didn't had any juice to drink, but that was fine. Milk was good for me. Saturday night was a little disturbing because of the people who were in the room above us was kinda of nosey. But overall it was a great stay. I will go back again. Thanks everyone who worked on the weekend of April 21st - 23rd.

The nosey people in the room above me on Saturday night.

9.0 / 10.0

Apr 2023

Superb

Almost was perfect Mrs Cherry was very kind and helpful, she help us at all times

The pool it's closed The keys were deactivated several times

8.0 / 10.0

Apr 2023

Very good

Reservations was left unattended when a n employee walked off the job and left the hotel unattended. Could not get checked in in a timely manner.

FAQs

How much does this hotel cost compared to others in Ballantyne?

The average price for a rental in Ballantyne is £120 per night. This rental is £51 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel. Enjoy the water!

Is Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel?

We found 11 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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9.1 / 10.0

Outstanding(323 Ratings)

The Ballantyne, a Luxury Collection Hotel, Charlotte

Resort

in Charlotte

1 king bed

Pool · Kitchen or Kitchenette · Air conditioner

Enjoy the best of Ballantyne in our Resort, The Ballantyne, a Luxury Collection Hotel, Charlotte. A stunning property with amenities including Air conditioner, Dishwasher and Fireplace, and more.

££££

Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

Hotel in Ballantyne, NC

Reasons to book

About this hotel

Amenities

Map of Ballantyne, NC

Nearby attractions

Available Rooms

Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

Hotel in Ballantyne, NC

Reasons to book

About this hotel

Amenities

Map of Ballantyne, NC

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Ballantyne?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel pet friendly?

What amenities are available at Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel?

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