We stayed a month and asked to leave early because the house was not clean and many things were falling apart. It was priced as “luxury”, but feels more like a friend let you stay at their lived-in place. The outside areas and neighborhood are very nice, but plan to hire your own cleaning service to feel more comfortable. When we arrived, there were hair and crumbs on floors and surfaces. The manager re-sent the same cleaner who does not clean thoroughly, so we hired our own service. The manager was friendly and responsive and as helpful as could be, but we had 12 repair-related visits in the first 18 days (not including ongoing correspondence or regular services like yard/pool maintenance). These include: replacing the broken dishwasher, patio furniture, toilet seat and a moldy shower curtain; repairing the AC, door handles and toilet handles that broke off in our hands, etc. It’s a spacious house in a nice location, and the pool and grounds are beautiful. The manager gave us a bottle of Champagne and refunded the first night, but would not credit us any days if we left early (so we ultimately stayed, as we had to be in the area for the month and had paid a lot). In the first-night-refund process, he accidentally refunded two nights; we asked how to return the extra amount, but he said we could keep it in exchange for not writing a poor review. With some updates and a more in-depth cleaning process, the house could be really nice.

Our family of 5 had a great time staying here. The property was clean and extremely comfortable. We all had room to spread out and relax. The outdoor and pool area were private and beautiful. The property owner was very responsive whenever we had any questions. And the location was extremely convenient - easy walk into main area of Northwood, quick drive to grocery, Whole Foods, great restaurants, Palm Beach, beaches, golf, highway north and south to see friends.