Pullman Kuala Lumpur City Centre Hotel & Residences
4.3
Excellent(6,377 Reviews)Hotel in Kuala Lumpur City
5-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this hotel
Located just opposite Pavilion Kuala Lumpur shopping mall, Pullman Kuala Lumpur City Centre Hotel & Residences offers modern accommodation with free WiFi throughout. It boasts 2 bars, 4 restaurants and an outdoor swimming pool.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Kuala Lumpur City
Available Rooms
1 King • 635 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
1 King • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Single • 376 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
2 Single • 376 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
4.3
Excellent(6,377 Reviews)100% verified reviews
4.3
Room breakfast
No accept cash for deposited
4.3
Bad
Bad
4.3
سرعة استجابة الموظفين- موقع الفندق
الفندق اصبح قديم لا يرقى لفئة خمس نجوم ( أربع نجوم تكفيه )
4.3
الموقع ممتاز وتعامل الموظفين
النوافذ تكشف داخل الغرف
4.3
スタッフ、料理、パビリオン近い。とにかく、良いことだらけでした。
無いです
4.3
Clean
Nothing
4.3
Comfortable and very clean
Nothing
4.3
Location
Hotel is very old , it doesnt seems like 5 star hotel.
4.3
good location, clean and very good standard
nothing to complain
4.3
Great location friendly staff
Lots of construction noise from a room on the same floor despite complaining to the Management. It continued across four out of the twelve days we were there, spoilt my stay, and will book another five-star hotel next time.
4.3
Hotel breakfast was way to expensive
Room needed some maintaining
4.3
Breakfast could have been a little better but not bad. It is a very busy hotel so is trying to cater for many people at a time. Room good but not much of a view - straight into another high rise.
Breakfast had little choice of european food. What was available was all very sweet
4.3
Location was fantastic. Massive pavilion mall is 2 mins walk right opposite to hotel, you can immerse into the mall all day as long as you got the money😊. Jalan alor is near by as well like 15 mins walk. Food options there are plenty, sometimes you get confused what to eat.
Buffet: was defs worth the money.lots of options from vegan, vegetarian, Asian and ofcourse intercontinental options.
Defs worth the money. Stayed for 3 nights and 4 days.
P.s. supermarket at level 1 of the pavilion mall so could get snacks, drinks etc as needed for your stay.
Wi fi drops in and out.
4.3
Everything
Nothing
4.3
الفندق لايوجد به أي اهتمام من ناحية النظافة
يوجد حشرات وعناكب في دورات المياه
ولايستحق الاقامه فيه
4.3
Comfortable, roomy & Clean
4.3
Location was good and there was a good breakfast spread
The wifi and even mobile data connection was terrible so don’t expect you will be able to do much work if you’re there for work. Additionally the air conditioner was very low so even though at lowest setting the room was quite warm
4.3
Breakfast
Dirty and old furniture in residence
4.3
Location is close to Pavilion, however it is located at the back of the mall, therefore would require walk through the bridge in order to get to Pavilion. If you are expecting a straightforward distance then this may not be a good choice. However if you don’t mind it, it’s a good place to stay.
Wouldn’t call it a 5 star hotel. It is 4 star at most. The hotel is quite outdated. During our stay on the first day, the hot water was not working but hotel staff did not make any effort to inform us or warn us about this, which we find very poorly for a “5-star” hotel. We informed them we would be arriving slightly early (1pm) and they said they would be able to accommodate that. However, we were not able to check in until after 3:30pm because by the time we came back at 2:30pm, there were only two very slow staff at the reception desk, causing a long wait and a bit of a commotion.
4.3
Lovely location in the city center. Close to Pavilion shopping mall. Big clean rooms, lots of facilities to use and breakfast had a variety of choices.
Long lines at check in, but maybe it’s because of the holiday season.
4.3
Everything we came for Christmas 4 years ago and wanted to experience it all over again
A bit disappointed about housekeeping not doing our room whilst at lunch like asked, but the did get to it later in the evening when we went out for a walk
4.3
We booked the two bedroom apartment for 1 night. The room was spacious. The location was good near the shopping area.
Didn’t enjoy the breakfast. Staff more specifically in breakfast area were a bit rude.
4.3
Spacious rooms, clean and staff were friendly
One of the room smells like a smoker’s room. And the television was not working properly
4.3
Near to pavilion mall
Staff at reception were rude and not friendly. Poor customer service. Sent us a note and blocked our room access informing us that we have not made payment for room extension. Gave them copy of our credit card receipt as proof and hotel had no records! Poor service recovery too.
4.3
the breakfast was so many choices and very delicious, i like the croissant and the cheese also the waffle that was good to me
no
4.3
The staff at the lobby were very helpful and warm.
Housekeeping was very good too. Helped to keep our things neat, and it was clean.
We loved the breakfast range too.
We have seen the Christmas decoration for years now, it is the same but still felt the festive season.
They were nice to give our 5 rooms on same floor, which we requested to be adjacent to each other but couldn't get.
The front staff at the buffet breakfast were disappointing. The first day we were there everything was well. The second day, my brother got turned away for wearing sleeveless. He wore it the previous day and was allowed in. The third day we came, nope, the staff didn't allow us to have our group to be seated together, which they have allowed on previous days. There's double standards in this hotel. That too Pullman?!?!?!
We went to the club lounge, it's strange that their toner was running out and not promptly refilled?
4.3
Ground and reception staff were very helpful. Hotel offer pay at the property this is more convenient for international traveler.
Room were decent however as we rented a family room due to having kids all the wall power outlets were uncovered and unprotected.
4.3
Good breakfast spread. Pleasant staff.
1. Carpark - Should separate parking between staff and hotel guests. We parked our motorcycle at their basement parking and were surprised there wasn’t designated lots for guests. In fact, the area was dim and secluded. Didn’t feel a sense of security leaving our motorcycle parked there.
2. I had requested for a complimentary slice of birthday cake, which only appeared in our room after we left (shortly after checked-in).
We felt the hotel staff can at least give us a call to inform rather than leave it in our room. It is a matter of privacy as well.
3. We had asked for housekeeping on our 2nd day. All was done but the cake plate, and some leftover rubbish on the glass panels of the refreshment area were not collected/thrown.
4. The carpet at the walkway of our level lobby smells a bit foul.
As a 5-star hotel, we had our own expectations and believed Pullman can achieve way better.
4.3
the hotel location
stained old worn bedsheet and duve
understaffed
staff charged me for exrtra money without explaination contact hotel manyb times through emails and phone calls but no reply until today.
4.3
الفندق جميل جدا وفخم والغرف واسعة ومريحة وكانت الاطلاله علي مول بافليون .. قريب من مول بافيلون ومن شارع العرب بس تطلع كبري المشاة وعلي طول تنزل علي مول بافيلون وشارع العرب مرافق الفندق كثير مسبح وغرفه الالعاب للاطفال انصحكم في الفندق
لا شي
4.3
Clean and cosy
4.3
Location and good breakfast spread
Too long to check in..
4.3
Breaky was very nice lots of variety and above my expectations. Ymmmmmmmm.
Everything was very good.
4.3
غرف واسعه
النظافه
تعاون الموظفين
الافطار
لاشيئ
4.3
Good view and nice to stay there
Breakfast should have more option
4.3
Clean and friendly
4.3
Prompt to take action to clean the room thoroughly when we complained.
I am not sure the room was cleaned properly when we checked-in. The room was not well cleaned and there were still some clothing item in the cupboard. It was smelling like cigarette and the air vents on the air conditioning in my room was dirty. Reason for which I started coughing after a few days.
All in all- did not start on a good note and did not end well. It compared negatively to the hotel in which we stayed just before moving to the the current one.
FAQs
How much does this hotel cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is R 706 per night. This rental is R 145 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Pullman Kuala Lumpur City Centre Hotel & Residences. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Pullman Kuala Lumpur City Centre Hotel & Residences. Enjoy the water!
Is Pullman Kuala Lumpur City Centre Hotel & Residences pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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