Location, friendly staff.

Shower was too small,head at my shoulder level, drinks fridge had been removed and TV broken. £443pm too high for quality stayed in better within Durham in last few trips.

lovely pool, good view, friendly staff

overpriced for what wasn’t far off the Premiere Inn. It was very expensive for what you got. Everything felt a bit mean -2 teabags, no biscuits, no minibar, one loo roll. Just all over priced for what you got. For the price charged it needs to be more special.

The position near the centre. The staff were very pleasant and accommodating.

It was very expensive because it was graduation week and accommodation was at a premium. Our television didn’t work properly and although it was fixed it went wrong again. We had a drink at the bar and there were no crisps or peanuts available to purchase. There were no newspapers despite the promotion stated that they were available. There was no guaranteed parking space which when you have travelled a long distance and paid £415 for the night is disappointing. We did get one but were concerned that we might not.

Location was beautiful and so accessible.

The hotel is a building site. The staff were so un-welcoming and had a very cold demeanour on check in which both my partner and I instantly felt. Considering we were here celebrating our anniversary it wasn’t the greatest start. When booking we were not made aware of the fact there was so much construction going on with furniture and plastic curtains all over the foyer, which I think for the price you pay especially if you have an upgraded room you should be made aware of. As well as construction going on inside the hotel there’s also a building site next to it which also starts works early.

Position good

No bar, could have been informed at time of booking Lack lustre staff in breakfast room and reception, tv in room not working. Most staff seemed disinterested in their jobs Quality of food on offer at breakfast poor Fell far short of standards at other Radisson Blu hotels we have used. Car parking charge 3 times the cost of the public carpark adjacent to hotel

We only had breakfast one of the days - and the buffet was a standard buffet. All nice, full english breakfast, all sorts of other choices AND also possible to order ala carte. It has the perfect location! And we had a view over the river and seeing the cathedral in the distance. Short walk to city centre AND the railway station.

I generally don't like hotels with carpeted floors. Also there was no small fridge in the room - we had a superior room with river view. Normally a small fridge is a dealbreaker for me, but other reasons made us choose this hotel. I found the staff nice, though not super friendly and saying "Hi" or "god evening" etc as we were passing the lobby. There were renovations being done. We also let the staff know there was missing soap in the showers at the spa - they weren't filled when we were there. Someone that visited us also got a parking ticket - as he didn't understand witch parking options where free.. or where to pay.

All v good

Sauna smell - really bad! Pool was a little cold but good overall

nice breakfast and nice location. If you are stay in tree side, You can heard the birds always. If you stay in river side, You will see perfect view.

If you can come the main area, Main area doesn't smeels good unfortunately. In the room I try to use hairdresser lots of time and I founded only one side to use that.