large room, good food, saunas

sometimes lack of communication between reception and restaurant

Breakfast. Location. Staff.

Friendly staff, spatious room, good spa facilities, nice location :)

We loved the food and everyone was kind. The location was excellent for skiing.

It would have been nice to know we needed dinner reservations everywhere and the concierge was not very helpful with that. We were unable to eat out without them.

Convenient location: about 5 min from the ski lift, ski rent and main street of the town.

Breakfasts were pretty frugal. It was not easy to get a cup of coffee. Staff was not friendly.

Hotel was very nice. Comfy beds. Good breakfast. Great lobby to hang out in. Helpful staff though everynow and then we had a miss with the communication. Wonderful location.

good location, 5 mins walk from lift. great service, stuff was friendly and helpful. good sauna, where I go after skiing . fresh fruits on breakfast and good options variety. I would like to come back .

nothing appeared to me during my stay

Breakfast was a nice variety of food.

Room door locks could’ve been more secure.

The breakfast was pretty good. The staff were amazing and helpful.

What you see in photos of the rooms, is not what you get. We booked a single room of 16m2 for my son and he landed up being put into a 10m2 room with a small window, might as well have put him in a cupboard. After complaining for a few days as we were there for 11 nights, he was eventually given a better room, the 16m2 room that was advertised. I booked a double room and it was also disappointing and not what shown on the website. The rooms are very dark (lighting is bad).Linen is like sleeping on sandpaper. Pillows are terrible. No bedside mats on wood floor. Bedside tables very small. No drawers to put your socks and underwear. Clothes cupboard has few shelves and hangers. Very, very disappointed. I do not recommend this hotel and management are aware of my issues.

Most guests will be happy with the hotel. It is in a good location close to the railway station, ski lift and old town.

The mattress was not very comfortable, no tea/coffee in room, booking.com listing says toiletries but only single combined hand, hair and body dispenser. A cracked tile in bathroom and varnish peeling off the bathroom door. The hotel has 2 restaurants there is a traditional one at front of building with wood panelling and a pleasant, but devoid of character, function room at rear of property. Both serve same food but vastly different experience. I was not allowed to eat in the nicer restaurant - I suspect it is reserved for guests who book direct. I recommend messaging hotel and insist you eat in the nicer restaurant when you book.

nothing

the room they show in booking.com is not the room the give to us they are liar 😡

Really nice hotel in the center of Kitzbühel and a 5 minutes walk to the ski lift. We loved the ambience of the place Very good breakfast

location, hospitality, breakfast

Not much. This is a old hotel that is need of much maintenance and upgrades. It is a once elegant hotel living on its past reputation.

Most significant was the room security. The door locks are worn out do not work properly usually taking many tries to operate at all.

Comfortable rooms, traditional Tyrolean style furniture throughout the hotel. Buffet breakfast is exceptionally good with something for everyone.

Their is nothing I could criticise about this hotel.