The Hand & Sceptre by Innkeeper's Collection

The Hand & Sceptre by Innkeeper's Collection Hotel in Sevenoaks District

4.2

Excellent(728 Reviews)

Hotel in Sevenoaks District

4-Star Hotel

Reasons to book

Includes essentialsGarden, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The Hand & Sceptre by Innkeeper's Collection has been fully refurbished in 2023, each room has a Hypnos bed with mattress topper, flat-screen TV, desk and is furnished in a modern design.

Amenities

Internet / Wifi

Smoking allowed

Parking

Garden

Family friendly

Map of Sevenoaks District

Nearby attractions

Victoria and Albert Museum

47.4 mi

Tower of London

44.6 mi

Available Rooms

1 Double • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa • 269 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen or 2 Single • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

The Hand & Sceptre by Innkeeper's Collection

RRRR

4.2

Excellent(728 Reviews)

Hotel in Sevenoaks District

4-Star Hotel

Reasons to book

Includes essentialsGarden, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The Hand & Sceptre by Innkeeper's Collection has been fully refurbished in 2023, each room has a Hypnos bed with mattress topper, flat-screen TV, desk and is furnished in a modern design.

Amenities

Internet / Wifi

Smoking allowed

Parking

Garden

Family friendly

Map of Sevenoaks District

Nearby attractions

Victoria and Albert Museum

47.4 mi

Tower of London

44.6 mi

Available Rooms

1 Double • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Sofa • 269 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 Queen or 2 Single • 215 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

4.2

Excellent(728 Reviews)

100% verified reviews

4.2

Jun 2024

OK, but needs a few updates

Bed very comfortable. Breakfast excellent - good choice from menu. Dining area nice and modern.

Inner bedroom window didn't slide as it should, preventing the closing of outer window! No alternative room available. Bathroom decor needs an update.

4.2

Jun 2024

Second time round - disappointment

This was our second stay as travelling on business. Decided to come back as the first time we had a lovely stay. The room was clean, bed very comfortable. Breakfast was lovely and enjoyed the food - tasty. The member of staff at breakfast (forgot to get his name) was kind and credit to the establishment.

When we arrived to check in, the manager was on his mobile phone, didn't acknowledge us, just kept typing his message. Left standing there, wondering if we should come back. There were guests having dinner and kept looking at us and the manager - overall it was hilariously awkward. I requested a room facing the car park two weeks prior to our arrival, I received a confirmation from Ellie that the room requirement was updated on their system. Got a key at the check in, went upstairs - the room is facing the main road. Went downstairs to ask if they could change the room and was told that no room is available. Was not impressed at all as the request was honoured and the way I was dismissed.

4.2

May 2024

Fantastic staff - so welcoming and helpful. Nice clean rooms and good food.

Staff were fantastic - so welcoming and helpful Family rooms were a very good size. Food was very good and quite a wide-ranging menu.

Nothing really - if I had to be picky then perhaps the beds were a little firm.

4.2

May 2024

Great place

Location was great, and the pub/restaurant was lovely, so was the room. Great breakfast included in the price all staff were very helpful.

Nothing was all lovely.

4.2

May 2024

Great location, fantastic staff & awesome food.

The food was exceptional. One of the best Sunday roasts I've ever had. The room was very clean & tidy. All staff were fantastic. It's in a great location, & although next to a busy road, you can't hear the traffic once inside.

Honestly, there was nothing wrong with my stay.

4.2

Nov 2023

Great location

Very noisy At around midnight party staying next door and across hallway very loud and shouting went on while and nobody said anything Stayed before in summer even with people outside not caused this much noise

Too noisy

4.2

May 2023

UNHELPFUL

Location

Dog friendly advertised Dog removed from the room at 2345 NOT GOOD ENOUGH MOST DISAPPOINTED

4.2

May 2023

Very enjoyable relaxing time

Great varied choices for the breakfast, which could be. Altered according to taste.

Would have liked a selection of cereals at breakfast.

4.2

Apr 2023

excellent value for money

clean comfortable pleasant environment

4.2

Apr 2023

Lovely stay warm welcome and very friendly

Food was excellent both breakfast and evening meal. Staff were very helpful and friendly. Very good value for the money. We have stayed there quite a few times now we wouldn't stay anywhere else.

Only fault we could find was the bathroom door was hung the wrong way because we had to get around the door to turn the bathroom light on and off

4.2

Mar 2023

amazing stay at a cosy, friendly hotel and pub

The new bar is amazing, the rooms are super comfy and the food is amazing! the steak, prawns and scallops were delicious. All the staff were super friendly and the manager Kelly was so helpful, kind and attentive.

everything was perfect

4.2

Mar 2023

We expected more , we got less

The rooms were newly refurbished , and the food was good , the shower was great everything else horrible

We arrived early expecting to be able to sit inside in the warm , perhaps have a coffee etc whist we waited to check in , it was closed but we could see people inside , so I called and asked if they would let us in ( at least 10 other guests ) the answer was “no , we open at 3pm) so we all sat in our cars . Check in was fine , I offered my visa to run a tab etc , and was told that they had my details and we could settle up at checkout the following morning , we were given a room which was unsuitable for me and it was swapped very quickly and efficiently , , it was when we went down for dinner at 7pm that it all became quite horrible , we went to the desk , said we had a reservation and were taken to a table , where we were ignored for nearly 30 minutes , a family were seated opposite us , as they sat , their drinks order was taken , then an iced carafe of water was placed on the table , and then their food arrived , it was at this point that we were approached by the waitress I said “ Hi , we are in room 8” at which she responded “ yes I know who you are , you haven’t paid for your room , you have to pay that now , your definitely pay as you go “ to say I was shocked is an understatement, I said “ surely you mean when we leave ?

4.2

Oct 2022

a nice hotel and location

comfortable and very pleasant and helpful staff

4.2

Sep 2022

Staff waiting for the premises to close

Location ok

Staff attitude. Given up

4.2

Jul 2022

Exceptional

Second time have stayed here and just as good. Great vegetarian breakfast (Im not veggie, but nice to have variety)

4.2

Jul 2022

Booking. Con

Did not like anything water poared from the ceiling 10 mins after we got in the room we complained and moved into another room. The new room the bed was delapidated and paintwork was falling off the walls and the bathroom walls had damp mouldy patches all over tiles on floor of bathroom were broken and slipery

Everything. I want my money back? Terrible experience having water paring from ceiling from the room above especially when you gave a heart problem and were just expecting the roof of the room to cave in.

4.2

Jul 2022

Overall good thanks

Great friendly staff. Lovely terrace.

Bathroom rather basic and silicone needed replacing.

4.2

Jun 2022

Very disappointing, definitely won't be staying again.

Staff were pleasant enough.

I had travelled to Tunbridge Wells from south Wales to arrange my Mother's funeral. It had been a hot drive and distressing afternoon, and I was shocked when I saw the room and in particular the shower. So despite being hot and wanting to shower, I couldn't it was disgusting. If I hadn't been so exhausted I would have left and gone somewhere else. The was a pubic hair on the bed sheet, stuff left on the floor of the bathroom and marks on the wall, well no idea what they were. I left very early Tuesday morning, definitely would not stay again or recommend it.

4.2

Jun 2022

Good value for money- we would stay there again.

spacious comfortable and clean room. Good location with a great restaurant downstairs.

4.2

Jun 2022

Good

Very friendly and helpful staff!

Shower only did very hot water even when turned to full cold

4.2

Apr 2022

Fell Far Short of My Expectations

This Innkeepers Lodge fell far short of my expectations in all areas with the exception of the staff and management of the hotel who were exceptional, all ready to go that extra mile to try to make your stay that extra special The welcome I received and the continued service from all was exemplary; awesomely friendly, efficient, professional and a real credit to the business. I wish I could say the same for the rooms however I cannot!!!

The rooms require attention in terms of maintenance and decoration together with a deep clean and some additional amenities. The rooms are very tired, with holes in the walls, filthy walls, fading paintwork, old soft mattresses, and pathetic malfunctioning television; a plus point was the excellent Wi-Fi. The bathroom was disgustingly unclean, large amounts of black mold growing in the shower cubicle and a very dirty shower curtain showed evidence of the poor cleaning of the room, which is unforgivable in this pandemic age we are currently experiencing The lack of a chair to sit in and a desk to work at astonished me, sat on the end of the bed trying to balance a laptop on a suitcase if not the best way to work. Having stayed in comfort at other Innkeepers Lodges throughout the country I was astounded by what I experienced at the Hand and Sceptre. I understand that a refurbishment is planned and it cannot come soon enough in the meantime I have to warn other potential customers to avoid at this time.

4.2

Apr 2022

i would not stay for longer than a night

The bed was comfortable and the shower was good except for the curtain the parking was good

I arrived at 8.30 pm after a long days work to find that the kitchen was closed. I appreciate your chef is romanian and had easter holidays to celebrate but i would have expected you to bring in a replacement chef. The room smelt of stale smoke, it had obviously been a smokers room previously, and still smelt like it. the bathroom decor was dreadful, paint peeling off the walls and cracked, no loo roll holder and the shower curtain was mouldy the continental breakfast was v basic, i would have expected some fresh coffee at the very least rather than a sachet of nescafe. in the end i went elsewhere and bought a coffee

4.2

Mar 2022

If you like clean drive on by....

Location Decent Wifi Good pillows

Filthy moldy bathroom Drunk guests shouting at 1am in the halls Stains on bedroom walls Just felt 'dirty'

4.2

Mar 2022

You get what you pay for, adequate accommodation

Food expensive for the quality, room was clean but dated. Room was also very cold in the morning

4.2

Mar 2022

Large room but staff didn't have manners and not helpful.

The size of the room.

Staff didn't explain facilities, rude at check in. No apologies for canceling dinner reservations, again no apologies for not offering the breakfast I had paid for. Menus in room still offered full breakfast. Didn't explain how to get food for breakfast. We were told to sit and then no one came over Bar/restaurant shut early when we had planned to come back at 2200 for a drink before bed as our dinner reservations had already been cancelled on the day without apology. Holes in the curtain's, bathroom door and holes in the walls along the corridor. Bathroom door wouldn't shut and if you used the lock to shut the door it wouldn't always open. Mould around the shower and up the tiles. Toilet roll holder hanging off. Strange stains all over the walls in the room Overall I would not recommend staying here. Staff were rude and services were not as paid for. Tried to complain at check in but staff weren't interested. Won't be staying again.

4.2

Mar 2022

A very pleasant night after a long days work.

Room was clean and tidy. Dinner was great.

Breakfast was not available till 8.00 am.

4.2

Feb 2022

disappointing

staff were friendly and helpful

Room had not been cleaned properly. Not hovered and toilet was dirty, curtains stained. Room not serviced for second night( no milk or tea bags )The hotel needs a massive paint job , all walls needed attention. The shower is great if you are under 5ft 2in Booked and paid for breakfast but they had decided they were no longer serving a cooked breakfast. Bar closed on Friday evening at 9.30pm for staff training without prior warning.

4.2

Feb 2022

would not recommend!

it was in a lovely location and close to where we needed to be.

the descriptions were completely wrong. I booked for myself and son to stay so that my son was well rested before his first competition however we only managed an hour or two of sleep. the noise from the adjoining room along with the “boy racers” outside kept us up all night along with the flood lights that lit up the room!. The radiators didn’t work and the room was freezing, (this was reiterated by other guests who chose to not stay because it was too cold and there was no hot water) the bed was a very small double and rock hard certainly not big enough for 2 people, the shower controls disappeared into the wall when we tried to turn it off, there was mild all on the shower walls and around the tray, there was an obvious leak in the roof that had come through the ceiling. we chose this hotel because it had a restaurant attached to it, when we arrived at 7 it was already closed dispute it stating it was open on the website, the staff advised there was an Indian near but that was all that was available. we did find a chip shop which was a 5 minute walk from the hotel and that was really nice food. the room rate included breakfast which was advertised as a full English or continental, all that was available was rice crispys bran flakes, weetabix or toast (sour dough only) the staff explained the menu had changed over a week prior to my stay which was before I booked however on their own website and booking.com it still states a full breakfast is included along with the information on the room. we had an hour or so after “breakfast” to waste so we were going to sit outside but the tables and chairs were covered in smashed glass, which according to the other guests had been there for a few days. we ended up packing and leaving to find a McDonald’s for breakfast

4.2

Jan 2022

Very short staffed or no staff - despite rm clean and tidy and what food we manage to have was very

Sadly due to no chefs and was not informed We went down for breakfast to he told there was no chefs - stayed for three nights our final morning we did get a breakfast - which was lovely - shame we missed the other breakfast and was not informed

Sadly lack of staff especially no chefs

4.2

Jan 2022

Great value for money with good service

I have been many timers so know what to expect. Good service and great staff. Room is great value for money and the staff always willing to help

Nothing really

4.2

Jan 2022

Very good

Very relaxed atmosphere friendly staff and good value for the money

Shower just needs a little TLC

FAQs

How much does this hotel cost compared to others in Sevenoaks District?

The average price for a rental in Sevenoaks District is R 2,155 per night. This rental is R 917 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Hand & Sceptre by Innkeeper's Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Hand & Sceptre by Innkeeper's Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Hand & Sceptre by Innkeeper's Collection?

We found 6 amenities for this rental. This includes internet / wifi, smoking allowed, parking, tv, and garden.

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3.3

Average(921 Reviews)

Kings Arms Hotel by Greene King Inns

Inn

in Westerham

1 full bed

Garden · Internet / Wifi · Parking

Looking to create some memories in Sevenoaks District? Look no further than our Inn, Kings Arms Hotel by Greene King Inns. Enjoy top-rated amenities including Internet / Wifi, Smoking allowed and Balcony or Patio, and more.

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The Hand & Sceptre by Innkeeper's Collection

Hotel in Sevenoaks District

Reasons to book

About this hotel

Amenities

Map of Sevenoaks District

Nearby attractions

Available Rooms

The Hand & Sceptre by Innkeeper's Collection

Hotel in Sevenoaks District

Reasons to book

About this hotel

Amenities

Map of Sevenoaks District

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Sevenoaks District?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Hand & Sceptre by Innkeeper's Collection pet friendly?

What amenities are available at The Hand & Sceptre by Innkeeper's Collection?

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