Shangri-La Hangzhou - The back garden of West Lake
Hotel in Hangzhou
5-Star Hotel
Reasons to book
Free cancellationFull refund if you change your mind
Includes essentialsGarden, Kitchen or Kitchenette, Air conditioner and more
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About this hotel
Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options. The hotel is covered with 5G network signals.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Family friendly
Map of Hangzhou
Nearby attractions
Available Rooms
Hill view King Bed Room
1 King • 387 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Lakeside King Bed Room
1 King • 387 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Horizon Hillview King Bed Room
1 King • 387 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Lakeside Twin Bed Room
2 Single • 387 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
Horizion Hillview Twin Bed Room
2 Single • 387 ft²
Sleeps 3
You'll be directed to Booking.com for availability & pricing
RRRR
Ratings and reviews
100% verified reviews
5.0 / 5.0
View, room, service,
4.0 / 5.0
staff very friendly
4.0 / 5.0
very good location
the room is basic
5.0 / 5.0
From General Manager to Reception and Service staff, I have seldom had a hotel with so nice and friendly employees. The location directly at the West Lake in Hangzhou is classic. Breakfast on the terrace with lake view is incomparable.
5.0 / 5.0
Great location right across the West Lake and next to the Yue Fei Temple, as well as some nice little restaurants and convenience stores. This hotel is a bit old but still very clean, the service is also perfect, if you need something the staff was really helpful. We also really loved the lunch buffet (which you have to purchase separately).
3.5 / 5.0
location
swimming pool out of service since July 2022 should be said at the reservation
4.5 / 5.0
Very baby friendly,
Good food and drinks,
Fantastic location
No swimming pool
4.5 / 5.0
Very friendly stuff speaking good English. Our little baby was very happy with toys and tent they brought in the room.
Good dinners.
No swimming pool
3.5 / 5.0
The location was excellent, a minute away from the lake. The room was very clean and staff incredibly friendly and helpful.
The breakfast was extensive but the hot items, such as eggs, sausages, beans etc. were left out in open dishes so everything was cold. At the time of staying the pool was also closed which I was not aware of beforehand.
5.0 / 5.0
thans to grace managers
4.5 / 5.0
Location is great and convenient to visit the West Lake. Staff at the reception is friendly and helpful.
Trafic is a little bit crazy for the weekends. But it does not hurt for people who like going around just by foot.
2.0 / 5.0
Proximity to the lake
Room carpets were smelling. I had to spend most of my time outside my room.
0.5 / 5.0
Location was good.
The hotel is very dated and it appears that the rooms haven’t been touched since the 1980’s.Even though there impressive pictures of international dignitaries this isn’t reflected in the poor facilities. I was gravely disappointed as the Shangri La is one of my favourite hotels. But the one at Westlake very disappointing. I left after a few hours. The hotel is below its normal standard and is Three Star at best. No value for money.
3.0 / 5.0
Wonderful location directly at West lake; friendly owner and staff
Very mediocre food; old rooms and gym; no notice on website that pool is under renovation ( important criterion with kids!) Lives off old glamour and location but in dire need for renovation. Overpriced.
4.0 / 5.0
great location, older facilities. otherwise everything is good.
3.5 / 5.0
The location just in front of the West Lake! Very friendly stuff with children and adults ;) for the room service, the person came to our room to double check if the order was well understood and they gave us a good recommendation for a westerner restaurant outside the hotel.
The hotel is a little bit oldish but it’s ok. The kids were definitely disappointed with the swimming pool closed for the maintenance :/
3.5 / 5.0
The staff were friendly, eager to please and some of the best service I have ever had.
The decor was a little old and tired. The room, though not cold was not warm. The spa was closed due to the time of the day. The breakfast was ok at best.
FAQs
How much does this hotel cost compared to others in Hangzhou?
The average price for a rental in Hangzhou is R 697 per night. This rental is R 1,857 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Shangri-La Hangzhou - The back garden of West Lake. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Shangri-La Hangzhou - The back garden of West Lake pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Shangri-La Hangzhou - The back garden of West Lake?
We found 13 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, smoking allowed, and parking.
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