Friendly and courteous staff.. really good. Location is super

Amenities advertised were broken, things in the room were broken, soap stank of sewage, food was average,

The location, food quality, rooms and cleanliness is very good.

The network connectivity and the Wi-Fi connection is poor and needs improvement.

Pool / Water rides … food

Food was very tasty. Some more options could be added to breakfast

The Bathrooms was stinking. Shower cap and hand shower should be provided in bathroom.

The food at the restaurant was decent in taste and in cost The water adventure is good

The property is old It's not maintained well It's definitely not upto the mark of a 4 star resort The staff wasnt prepared to handle the high level of footfall The welcome drink was left for self serving The lifts were dirty The room had a misty smell The sheets looked old and worn out There was constant foul smell coming from washroom drainage The bath tub had spots all over like it's never been scrubbed since ages The wash basin had a crack The flush cover came out every time we used it They didn't put a spare toilet paper roll so we had to give a call when it was over The staff lagged the basic ethics of hospitality, they had a blank face right from the receptionists to the restaurant manager The breakfast spread was also to the par of a 3 star hotel And much to my dismay the first day there was a waiting for buffet breakfast too, which has never happened to me in any of the hotels ever

Proximity to town

Attitude of staff. the pool staff is behaving like police. We can't do this. We can't do that. They are standing behind guests. Too many rules. Did not see any friendly staff. Too much restriction in the hotel. Staff never acknowledge the guest or wish anyone. Ordered room service for sweetcorn soup which was full of sugar. When asked everyone responded by saying sweet corn soup is sweet. Was informed to the staff that sweet corn is sweet not the soup. It's not a dessert. Overall it was not a good experience.

Room, Breakfast, Property

Serving of lunch/dinner Room service

This is my 2nd visit to Picaddle & it is my family's favourite destination! The staff was pleasant as always & the food is 2nd to none. Will be planning a trip pretty soon!