Family stays here all the time, love it.

There’s no way to go second floor through main lobby, had to walk outside to get to our room, it wouldn’t be a big deal if parking were close by but we had to park on the back of the building since some events were going on, beds were very comfortable not and location is great there’s a shopping mall across the street

I would like to say the hotel staff was great! Our room on the other hand not so great, as soon as we walked in it smelled like moldy water. The ceiling seemed if there was a water leak all the way in to the bathroom! Did seem though as they were being renovated and we got one that wasn’t done yet! But in general room was nice and fresh! Hoping next time we have a better room because we absolutely loved the property.

It was a nice place to stay

Great

Fixtures hanging off, furniture outdated, WiFi is bad, water leaks in all the rooms we have stayed in. Hotel front desk never has cookies, and customer service is terrible. I won’t be staying there again for my business trips. It doesn’t feel like a Hilton.

This hotel is clean and comfortable. Located near shopping and the freeway entrance it’s in a quiet location that provides easy access to the entire Los Angeles area.

Great customer service, excellent room with a lot of space we recommend this hotel 💯percent.

Parking was an issue, the hotel had other events going on.

I attended a wedding and was a great location to freeway and to venue.

Excellent and clean

The room was very nice and the bed was extremely comfortable. Would stay here again

The property is well kept and your security guardsman and front desk customer relations are awesome. In the morning, you have my favorite warm chocolate chips cookies and coffee ☕️ brewing. The scenic and restaurant is out of site. Sunday Brunch is amazing! Thank you. I will be back! 😍 👌 😋 🙌 ...

Elevator not working and room was on the 5th floor. And got a handicap room. Slow toilet and water overflow from the shower kept on spilling over. Hot mess to walk in the restroom

Freeway close and convenient for east side stay in Los Angeles. Close to a mall and dining options.

There are 2 sections of this hotel old & new we stood in the old side which had a high price room rate the room had several issues. 1. Door lock sensor did not work no green light to enter; but could enter on the red light 2. No TV remote 3. Bathroom robe hook falling off 4. Bed very old and used 5 Furniture out dated I Stated this to front desk upon checkout they offered 500 rewards points will see if this is honored

Free parking and very convenient if you’re staying in LA . Favorite spot to stay when traveling to LA.

Nice place to stay. Walkable Mall across the street. Would definitely stay there again.

Easy safe parking

Let me start off by saying that the staff was amazingly nice and helpful. Everybody from the concierge to the bar & restaurant staff to housekeeping was extremely nice and helpful. They are the biggest asset here in addition to the location. My biggest complaints are about the condition of the property and the procedures. On the whole the hotel is a bit rundown and it shows, e.g., the tiles on the gym floor are all bowed and spongy, the carpeting in the rooms is dingy and needs shampooing if not replacing, the pool area is a breeding ground for mosquitoes, and the bedding has stains. There is also a distinctive musty smell to the building. This was a hotel that felt like a motel. This is sad because it was probably luxurious when it first opened, but the upkeep over the years seems like it was minimal. Additionally, I found out that room service will not clean your room and only replaces your towels (the clean ones are left on the door handle in a garbage bag) unless you call 24 hours in advance to request cleaning. The place is also so understaffed that getting a hold of the front desk or restaurant requires letting the phone ring 15 times or calling a few times before you reach somebody since they are busy with something else. Lastly, the room I was given was on the far end of the hotel (the building is huge) and it was a 7-minute walk from the front desk. This was odd since the hotel didn’t seem at capacity. Summary: Staff gets an A; facilities get a C

Did have not a good experience i paid on expedia and when i left was charged double rate. now i need refund only card

Restaurant food was not good. Bartender lady was rude and not inviting at all

half of the rooms are too old. Wood furnitures are old and some are broken. AC are noisy.

The front desk gave me a room at check in with a broken air conditioner. I was told it would take about two hours to get the AC running, this was at 10pm. I was moved to another room with a well known air conditioning issue. The Technician told me no one like the room due to the loud air conditioner. I was then moved to a 3rd room that was satisfactory. That whole process took about an hour and a half.

NO FREE WIFI

They need a few touch ups in the room from the feeling to the carpet and walls. AC was working on and off.

Overall the property is good But the room is old and carpet need to be change

The stay was nice

Issues with the water temp in shower, location of room, cleanliness, and WiFi. Staff did not help.

It was overall a great stay and experience. The only problem was the elevator, it worked fine when we first checked in which was the only time we were able to use it because it wasn’t working. We were on the 5th floor and when we were trying to use it to go down it wouldn’t open at all. We had to use the stairs to go back down and every time we tried to use it, it wouldn’t open/was out of order. I didn’t mind using the stairs to go up and down from our room but it was frustrating having to use them when checking in and out of our room and having to carry all our stuff through the stairs. Other than that it was a great stay and clean room. Also, our bathroom door didn’t lock. We didn’t mind since it was just my partner and I but if it wasn’t it could have been a problem. Great hotel thought!

I believe his name is Francisco…. He took my food order as the gal at the bar was busy. I have to say… the cheeseburger was probably one of the best I’ve ever had! I was very impressed with The Doubletree!

The room I was in was very spacious and open. The AC was excellent. I loved the TV options as well.