My granddaughter and I travel from northern Michigan to East Lansing for an annual school shopping trip each August. The place we typically stay is a bit of a drive from downtown so I looked for something a bit closer this year. What a mistake! We booked at Courtyard by Marriott due to their reputation. We chose this particular property due to its location. What a huge disappointment to find the overall area around the hotel very unkempt and sketchy. The rooms were clean and fresh looking. But one thing we look forward to after a long day of travel and shopping is relaxing and playing in the pool. We were informed at check in the pool was under renovation, the water was green! We were then told we could use the pool at a sister property down the road. Not convenient but we went to check it out only to find that pool out of order as well. I had a very disappointed granddaughter! Additionally, there is no breakfast service and the Starbucks in the hotel lobby was not operating. There was no notice prior to traveling these services were not available. I wouldn’t say don’t stay here but know that you may not get what you’re expecting!

Thanks for a good stay

The stay was nice and quiet. Just a couple of minor issues prevents me from giving 5 stars. Staff was very nice, polite and accomodating. I will stay here again.

Very nice clean hotel with lots of stores and restaurants within walking distance. Great value for the price

The rooms were basic but good. The pool was too cold & the lack of any free breakfast was a negative.

Great staff,Hotel is a little worn.

Convenient to the locations we planned to visit. A little highway noise but not too bad. It was mostly covered by the AC fans running in the suite. Perfect white noise! 😊 It’s all in the perspective. The room was definitely clean and neat. Bathroom as well. Bring your own tea bag though as only in-room coffee is provided and enjoy your stay! ⭐️⭐️⭐️⭐️

Staff was amazing clean room lots of food options near by

Was here while my wife recovered from extreme back surgery. Bed was very comfortable.

Best place I’ve stayed in awhile. The room was very clean and comfortable. The courtyard was beautiful. The staff was very friendly.

Great Location

Friendly staff at check in. Unfortunately pool was closed and no breakfast was included. I thought at least continental was included. Price was high considering lack of breakfast and closed facilities. However, our room was perfect and spacious.

I booked this room a month a head of time and I was very disappointed that the pool was down / not functioning

No welcome for gold elite Bonvoy member. Only one key for the room given. Bathroom curtain installed the opposite way making hard to shower. Great service from the guy in the bistro.

Needs updated. Room are old, dirty and outdated. Landscape is unkept. People were nice.

delayed in being able ot cehck in computers down couldnt get a room key at any point, ac wasnt working correctly, didnt have a remote for our tc

The issue with the property is that they told us at 10pm after waiting hours that they didn't have a room for us. We drove in from 6 hours away for our daughter's graduation, arrived at 10pm and walked into chaos. The computers were down, they couldn't make room keys, there was one young person at the desk who had to go to every room with a physical master key to let people in, they had no record of who or what rooms were occupied and after making us stand there for an hour he just stepped back and said "We don't have rooms for any of you, I'm sorry" I felt awful for this poor kid - his manager left him, no-one was available to help him, and there was literally nothing he could do. But I have not heard one word from the hotel, or Marriott about his after calling twice, making sure we are not charged/refunded. That left us searching half the night to try to find somewhere to stay, (myself, wife, and son). THey offered no options, didn't call other properties, they jsut said "sorry, you are on your own". Then....when I tried to call Marriott they told me this location is an independent franchise and there is nothing they can do!!!!! WHat the heck is the point of putting the Marriott name on the property if they can't even respond to "sorry you drove here 6 hours and its late at night but you are out of luck..." Again, the guy at the desk was doing what he could, but the hotel left him in a terrible position and there has been no follow-up.

When we went to check in they did not have the room available that I reserved, needless to say they put us in a smaller room that could only accommodate 3 people and we are a family of 4. It was awful and they still changed me the same price. I would never recommend this hotel to anyone. The manager on duty basically told me there was nothing he could do for me and one of my kids had to sleep on the floor. Completely unacceptable!! We drove 3 hrs for that!!! We are on a college visit for my twin boys and if my kids decide to go to school in this area, I will never stay at this hotel. They should have discounted my room or put my kids up in another room to accommodate.

Poor lighting in the suite. Coffee maker was filthy. Carpet not finished under kitchenette? area. No maid service. Parking lot in terrible shape and may have caused tire damage. It was quiet and matress was comfortable and supportive.

It was just for a over night stay but we loved the layout of our room and I absolutely love the bath products.

We stayed to enjoy the pool area. Upon checkn in, we were told that the pool heater was broken and that the hot tub had been removed. We ended up going to a different hotel.

Nice place

Our hotel shower did not work and only a small spray of water came out, the toilet didn't work properly, and the front desk clerk upon check in came from the back, unaware that we had walked in.

Nothing unique. A hotel, is a hotel. But, Staff were extremely cordial and friendly.

Did Not get the room I’ve paid for! Also my reservation should include breakfast for 2. The hotel had a little Starbucks but not a breakfast included. The receptionist was very surprised that the breakfast should be included. Reserved a room with King bed and a double sofa bed but the sofa bed was not there!

Nice structure but the staff are thiefs

Was double charged multiple times. Stay ended with cops throwing me out. Also charged my bf card over $1500 in unknown and unauthorized incidental charges that we never purchased.

Staff are very helpful! Easy check in, great location. Only complaint is that hopefully pool will be maintained better Will stay again!

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Nice place. Clean. I’d stay again.

Desk clerk Shayna was exemplary. She helped me promptly & efficiently with 2 rather difficult problems. I appreciated that.

I asked the front desk if they had somewhere to store my golf clubs while I was in town and she said no when clearly there was a room marked Storage right down the hall. The room smelled of mildew. Housekeeping did not clean my room while I was out all day.