My stay was incredible! I was very impressed with this hotel. The only negative was the $75 incidental fee. I stay in many hotels throughout the year, because I have two kids in college. I have never had to pay more than $20 for an incidental fee. This $75 incidental fee forced me to have to order in on for dinner on Saturday night. It will also probably make me have to choose a different hotel the next time. I am a Hilton Rewards Member, so I was very surprised to be charged $75 at check in.

Love the staff so helpful and super clean room

Everything

Housekeeping is not everyday even if it's saying that "daily housekeeping".

Nice property close to many attractions.

Nice hotel in Lake Mary close to stores.

We were in room 428 all we kept hearing was the knocking in ac ducts in the second room close to the front door which kept us up at night. The other roon thermostat said 65 degrees was warm and muggy Other wise everything was good

First off , like I always do whenever I rent a hotel, I always check the bed to make sure that it is okay to sleep on. My daughter and I were traveling therefore we booked a king bed with a sofa bed. Upon checking the sofa bed I n the room, there were stains on the mattress pad and mold on the bed . I reported it to the front office , I was given another room. Upon checking that sofa bed in that particular room, it was stained and had crumbs from what ever persons ate while sitting or sleeping in the bed. I had to purchase a plastic mattress cover from the dollar tree to cover the mattress for the duration of my stay. On the first day, I had on a pair of white Sox which was very dirty from the floor not being cleaned. I had to buy cleaning solution to clean the bathroom and floor and in the process I decided to disinfect the whole room, because I was not sure what else was not properly cleaned. When I went to bed I noticed that there was only one remote control in the room , for both tv , I called the front desk to report it, and was suppose to get a call back in 5 minutes to say if an extra one was available I never got the call. My daughter and I had to use the one remote for both tv during our entire stay. Please check the sofa beds before you sleep on it. Very disappointed. The common areas and dinning room was cleaned.

Great staff

This is a great location for the Boombah games. The room was very nice and we heard nothing from other residents. However, when we tried to check in, we learned that Expedia had not provided a credit card to the hotel so they would not allow us into our room. It took two hours with three people talking to five different Expedia employees to get the information they should have already provided to the hotel. This was a total screwup by Expedia and really caused us unnecessary grief and frustration. Expedia owes us some compensation for their poor performance!!

The room was awesome. The manager helped us carry in luggage because all the carts were being used for a Bamitzva.

Good place to stay. Convenient to food, shopping and businesses. Quiet location.

Overall it is average type.

Got to the hotel one hour after check in time and our room was not ready. They said to wait 10 minutes and they would have it clean. Then they no longer had our room we booked available. Gave us two separate rooms and the air conditioning in both of them had issues. One was leaking water and the other one was so loud kept waking up to it.

Great price for very nice rooms

Very clean room and bathroom and the bed was super comfy. Would have appreciated if breakfast hours were extended past 9:00am closing.

Good

Close to Boombah - food- space for larger family

Nice bedrooms, great breakfast, friendly staff

The one thing is that cleaning, bed making, towels and more are done every other day, but we just got one day done, rather than two

Location is great. Near major highways and close to shopping. Rooms are spacious and clean. Breakfast only until 9 on weekdays and the food quality is average at best. Competitive pricing. Would stay there again.

Very nice place and location.

I booked a King Suite and paid in advance on my arrival. I checked in and went to my room to find it was a Queen room. After calling the front desk I was told there were no Kings and there was nothing they could do

We liked the breakfast buffet and kindness of the hotel staff. Special kudos to Lourdes in the breakfast area. Thank oyu !

We arrived late at night and found out our reservation had been cancelled. The hotel and hotels.com could not explain why. The hotel was full so we had nowhere to stay. If not for the kindness of the individual at the desk, who called around and found us a room at a much lower grade hotel, this rating would be a hard zero.

Person on front desk late evening shift was not helpful or accommodating

The room was nice bed comfortable shower pressure was horrible took forever to rinse my hair.Arrived late night didn’t take time to look out windows until morning only to find absolutely nothing but walls & air conditioning units I understand to some degree some rooms with poor views but 100% no view was a disappointment a discounted rate would compensate the view! water pressure really needs to be fixed!!

Lady at the front desk was very kind and helpful.

Good service by front desk staff.

Upon arriving noticed ac was not working, called front desk to see if we could get a different room and was told there was no more rooms available. We ended checking in a different hotel.

The first night that we were there the rooms AC didn’t work they couldn’t move me into another room until the next day. It was over 100° in the room. I had to buy two fans to try to make it somewhat tolerable which it wasn’t. My card was charged three times which the hotel said they would fix and it still hasn’t been fixed yet. They charged me for my service dog they charged me for Fees taxes which would’ve actually been paid for by my affirm account so they double taxed me. I’m still waiting for my money to come back. I am so very disappointed. My service dog was very uncomfortable and panting the whole night. It was the most uncomfortable night ever.

Staff was great. Check in super easy. Room was perfect. Pillows were a little too soft but overall this hotel was great.