Very disappointed

Great breakfast Showers could be warmer Overall very nice

I will never stay at the Holiday Inn Express in Gloucester, Va again. The elevator was down the whole weekend and it was a very inconvenience for my mom who havs very bad asthma and uses a cane because she has very bad knees. Rhey couldn't give use a room on the 1st floor of the hotel because they had people living there. My mom had to walk up 2 flights of stairs and each flight had 15 steps, so she wasn't able to come back down to do anything the day we arrived. She was very upset. The refrigerator in our room was dirty, The pool was dirty also. I asked the front reception for compensation because of the inconvenience with the elevator and she said because you booked through a thrid party we won't be able to compensation you. I wouldn't recommend this hotel to anyone.

Hotel seems to be getting patched up. They need to replace the elevator almost got stuck… the breakfast area was great. The poor woman working it we felt bad because kids dropped plates of food on the floor. Checkin and check out was great. Our room looked like it was recently updated

It was great but the elevator was being repaired so we had to carry everything all the way up stairs and down. Also back door by stairs not always locked.

Hotel is located next to lots of dining and shopping locations. Staff was very friendly.

The front desk staff were very nice and and helpful they made my safe

When we tried to check in, their elevator was broken. The only rooms available were on the third floor. A member of our party cannot do stairs. We requested a room on the bottom floor, but none were available. We had to stay elsewhere. Now they will not be refund our money. It was their fault we were not able to stay there.