The Ritz-Carlton, Philadelphia
Hotel in Philadelphia, PA
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Includes essentialsGarden, Air conditioner, Internet / Wifi and more
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About this hotel
Luxury Philadelphia hotel in Center City with a full-service spa
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and valet parking.
Housekeeping is available on request.
The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 49-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.
Recreational amenities at the hotel include a 24-hour fitness center.
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and valet parking.
Housekeeping is available on request.
The Ritz-Carlton, Philadelphia offers 301 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 49-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.
In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Internet / Wifi
Laundry
Hot tub or spa
TV
Garden
Map of Philadelphia, PA
Available Rooms
Standard Room, 1 King Bed, Non Smoking
1 King • 280 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Club Room, 1 King Bed
1 King • 320 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Executive Suite, 1 Bedroom, Non Smoking
1 Double • 815 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Superior Room, 1 King Bed, Non Smoking
1 King • 365 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Deluxe Room, 1 King Bed, Non Smoking
1 King • 280 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
RRRR
Reviews
6.0
unfortunately, the hotel fell short of our expectations. The property is aging and the rooms were subpar. Our shower door was broken as was the in room iron. We probably will stay elsewhere for our next visit.
10.0
Everything was absolutely, perfect ❤️
4.0
Lots of fees charged without notice like pet fee. Also gym needs upgrade not impressive. Room service took a long time and had to call 4 times
Too expensive
1.0
Not at Ritz standard. It was awful, feels like being scammed, will never stay again and seriously reconsidering any future Ritz stays. Run-down property, unfriendly and unhelpful staff. Had to try (unsuccessfully) to fix a bunch of issues the minute we arrived through when we left (the paid internet is terrible, the valet locations are complicated, room fridge broken, movies don’t work, restaurant extremely slow, hotel loses record of booking deal and adds bogus charges after check out). We spent the whole time on edge working on all these issues and missed precious family time. Oh, and the concierge will say, “no worries” and insert an apology on your behalf for their issues and lack of interest in fixing them.
10.0
First class - every aspect.
8.0
it is just okay
2.0
Hotel was not the standard of a Ritz brand. 1/2 of the outlets in the room didn’t work (literally the top plug worked but the bottom didn’t) and the fridge didn’t work. Check out is 12 noon; however, housekeeping knocked on the door at 10:45am asking if we were checking out - even with the privacy sign on the door. Again, not up to Ritz brand.
10.0
Great place
5.0
Fabulous stay Loved everything.
4.0
Disappointed
5.0
Mattress was soft and the pillows were flat. It seems like the hotel hasn’t kept up.
The towels were Holiday Inn grade more than Ritz Carlton grade.
10.0
The architecture was beautiful. It is across the street from City Hall. The hotel staff were all very polite and helpful.
10.0
It was very nice
2.0
For the price point, service was very poor from the valet moving from one side to another so not knowing where to go, to no one directing where to check in. Additionally the water pressure is horrible, could barely get clean in the shower. Our room was at the end of the hallway and there is an adjacent rooftop bar that no one mentioned to us that we would be hearing music all night long from. This is second time that I was disappointed at the Philly Ritz, last time was a few years ago and we have had many quality stats at other Ritz Carltons in other cities so wanted to give it another chance, however for the service and quality of room received between room, valet and room service dinner (a burger and sandwich) we spent close to $1k to be very disappointed.
2.0
We found a dead bug and dried blood on the sheets! The AC broke and the hotel lost power so we could not use elevator.
10.0
Beautiful!!
10.0
Very professional staff and hotel
1.0
The air was not working correctly and with my husband being in hvac business we were doing the air correctly. I did t seep good for being to hot .. I wouldn’t stay there again for the price I paid
2.0
The AC did not work on both room for the 2 nights we stayed there, the staff was late on everything (ex: 1hr and 30 mins for some towels), the hallway stinks!
6.0
Excellent service and staff. The team is very friendly and extremely helpful. The hotel was room was not in the best of shape and smell dingy.
10.0
The staff is extremely attentive and the lobby is a marvelous!!!
10.0
Everything spectacular, excellent
10.0
Customer service is top notch. Location is great. No complaints.
10.0
My only concern was that your room was next to the elevator bank, which could have been very noisy. It did vibrate in the room when the elevator was in use. but by the time we went to bed, the activity lessened.
10.0
Anytime we go to Phila …We stay @ The Ritz Carlton!
Great Rooms, Food, Drinks & Location & exceptional service!
4.0
Room service forgot our breakfast order. It never arrived and then they refused to answer the phone and front desk staff was at first rude and unaccommodating when I asked it to be removed from my bill.
10.0
Wonderful stay! Thank you!
4.0
Very bad conditions on the room. Not expected for the price. The carpet was dirt, fitness center very limited and the front desk asistan really bad
10.0
Fantastic hotel and stay!
10.0
I absolutely loved this hotel. Everyone was so nice and welcoming
10.0
Expensive parking but good people work there
8.0
Good stay. Just not very kid friendly with the menu. Had to order outside service for drinks and snacks.
1.0
We traveled from New York City down to Philadelphia for a concert and a special night, Lamont Landers at Milk Boy, my Christmas present from my wife.
We thought the Ritz was a sure bet.
But when we returned from the concert, we found that our shower was unusable.
It sounded like Chitty Chitty Bang Bang and would only produce extremely cold water.
Until we simultaneously turned on the sink, and then we got extremely hot water.
It was late, and the noise the shower was making was no doubt waking up our neighbors, so we went to bed and tried again in the morning, getting the same results.
We could hear our neighbor’s shower making the same noise.
When we went downstairs for breakfast, we spoke to the manager, who said she would look into it and meet us when we checked out.
When we did check out, the front desk clerk made no effort to find the manager and had clearly been told to tell us she was in an accounting meeting.
We had to shower when we got home.
As people who have used Ritz hotels as a frequent local weekend escape, and as our hotel of choice for distant vacations, we are extremely disappointed.
6.0
First, I’d like to say that the staff was lovely and the lobby was very beautiful, architecturally speaking. But our room was… not great. Curtains were ripped. We found an old deflated balloon in the closet when getting linens for the pull-out sofa. The linens for said sofa consisted of a pillow and a prison blanket. The refrigerator drawer was broken, so we could not have cold drinks unless we ordered from room service. Most outlets in the common area did not work, even with several “does flipping this switch change it?” experiments. I’ve stayed in nicer Hampton Inns.
10.0
Great hotel
10.0
I loved it it was worth it and I can’t wait to go there again!
4.0
Pros: The property is in a good location, the beds were comfortable and the room was quiet.
Cons:
- Breakfast and dining in is extraordinarily expensive. A smoothie, omelette, and oatmeal cost me close to $80, and paying for breakfast as part of the booking only gives you a credit rather than an included breakfast.
- dated furniture and bathrooms. Rooms are def in need of an upgrade. Water pressure in the showers was poor, and the bathroom leaked after every shower. Room felt more like a 3 star.
- doormen don't help with bags or doors etc.
5.0
I always love my stay here, such a gorgeous building right by City Hall, I even had a fabulous view this time. Love the bar and room service.
4.0
Beautiful, stunning hotel, great food from the restaurant to the bar to in room dining! We had a few hiccups with our check in, having to return to the front desk 4 times before our room was ready. Made for a very long travel day. I would encourage management to ensure your new (or newer) front desk employees are ready for service worthy of the Ritz Carlton brand before putting them on duty. Great location and would stay here again!
8.0
Very difficult packing
FAQs
How much does this hotel cost compared to others in Philadelphia?
The average price for a rental in Philadelphia is R 2,894 per night. This rental is R 3,281 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at The Ritz-Carlton, Philadelphia. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Ritz-Carlton, Philadelphia pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Ritz-Carlton, Philadelphia?
We found 6 amenities for this rental. This includes air conditioner, internet / wifi, laundry, hot tub or spa, and tv.
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