Great place, but those 4 flights up & down the stairs because the lift was out was NO joke! I'll have to call to see if the elevator works before booking again.

It would have been appropriate to notify us that the elevator was broken and our room was on 4th floor. The clerk said it had been broken since Monday and today is Saturday.i felt fortunate it was just one night but this was not a great introduction to staying with Candlewood suites.

First of all the elevator wasn't working the entire week. Come to find out, it had been 2. Our room was missing the tv in the bedroom, took 3 days to get one. The fan in the wall that is supposed to pull the ac into the bedroom didn't work.Offered to let me change rooms after 2 days of being left hanging. Told maintenance would be up,never showed or called to lmk they were waiting on tv and parts for fan(which never did get fixed). Most of the staff was not very friendly or helpful. Laundry room was free but had only 2 washers working and 3 dryers that worked. Asked for propane for the grill and was told they didn't have any. Another guest told us where they kept the refills and low and behold there was propane. Employee at desk was just too lazy to be bothered. Also, was granted a late check out but still got locked out of my room while loading my vehicle. Actually not a bad place. Just needs a bit of maintenance and better more caring employees. Some were actually quite rude.

We were displaced due to hurricane. They were the only vacancy we could find in our area. They were exceptional!!!

Staff was extremely helpful. Room was very clean. Room darkening curtains were better than most hotels. A chair designed for working at a desk was provided. large refrigerator was provided as well as cooking stove. If you need a soft mattress, I suggest bringing extra cushioning. The mattress was a pillow top but very hard. There is no complimentary breakfast, you have the cooking facilities to cook your own meals and avoid cost of eating out.

Booked a handicap room and never got one

We had booked the reservation at this hotel and had a confirmation number. When we arrived at the hotel, they told us that the hotel was overbooked and there is nothing they could do. They told us that they were going to refund us our money and never did. Now, we have to work with Expedia to chase our money down. Stay away from this property.

Switch my reservation from two double beds to one bed and sofa bed