The check-in formalities took really long, close to 30 mins. On entering the room, I wanted to make myself some coffee, that's when we realized that the coffee machine, or the water kettle was not working, the complimentary bottles of water were not cold, it's summer and that's one of the basic things, it's disappointing when a 5* rated property has such bad service. Later in the evening after a good swim at the pool (the pool was the best part, well maintained, neat and clean) we asked for the Sauna or the Jacuzzi, the care-taker there informed us that both of these are not working, both in the men's and the women's section, that was again a huge turnoff, we had a small session of steam bath and then returned to our rooms. The room felt really good but as soon as we entered the bathroom, it turned out to be a disaster, the shower was not a Rain Shower as mentioned on the website, we would still be okay with it but it was in a really bad shape, half of the pores weren't working making the water stream really sharp and it pricked like needles. The bathroom floor near the mirror was in a very bad shape with the wooden floor chapped out and it was covered with a bath mat. When we complained about it, we were told that the resort is under renovation, but it's not an accepted reason as they were still charging a premium rate, later the housekeeping in-charge agreed to change our room. Thanks to the change in the room, the later part of the stay turned out to be much better.

The check-in formalities took really long, close to 30 mins. On entering the room, I wanted to make myself some coffee, thats when we realized that the coffee machine, or the water kettle was not working, the complimentary bottles of water were not cold, its summer and thats one of the basic things, its disappointing when a 5* rated property has such bad service. Later in the evening after a good swim at the pool (the pool was the best part, well maintained, neat and clean) we asked for the Sauna or the Jacuzzi, the care-taker there informed us that both of these are not working, both in the mens and the womens section, that was again a huge turnoff, we had a small session of steam bath and then returned to our rooms. The room felt really good but as soon as we entered the bathroom, it turned out to be a disaster, the shower was not a Rain Shower as mentioned on the website, we would still be okay with it but it was in a really bad shape, half of the pores werent working making the water stream really sharp and it pricked like needles. The bathroom floor near the mirror was in a very bad shape with the wooden floor chapped out and it was covered with a bath mat. When we complained about it, we were told that the resort is under renovation, but its not an accepted reason as they were still charging a premium rate, later the housekeeping in-charge agreed to change our room. Thanks to the change in the room, the later part of the stay turned out to be much better.

good hotel with good nature at the remote part of Hyderbad. Near to golkonda fort. They charge separately for breakfast.

Stay is comfortable and not value for money. They have offered only room and food expenses are beyond room value. Courtesy of front desk also not good

Nice

It was a very bad stay: no facilities were available as shown over the net.

Room was worth the price. However, food options are limited, and prices are very high. Service is very bad. It takes minimum 40 minutes to deliver room service. There will always be something missing in the order, which will take another 20 minutes to come (read cold food). Minibar is missing, but is mentioned in the note.Tableware was bad and chipped. The hotel has changed the check in and check out timing but has not been updated anywhere. It is away from the city and taxis are a pain to find, and are expensive.

I have really seen the quality of service in this trip because i have that many problems in my room. I had to call the guy to repair the shower, flush, AC..What not..almost everything. I have called them for almost 7 to 8 times in my stay. The resort has become very old. The maintenance of garden and pool is good but the rooms are worst. i dint get that feel of staying in room of cost 6k. The food there is the worst thing i had. Finally my trip has become a nightmare.

Bad hotel..dont care about a review..bad maintainance.