Hangzhou Tower Hotel
Hotel in Hangzhou
4-Star Hotel
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Riverfront hotel with 5 restaurants connected to a shopping center in Hangzhou
This smoke-free hotel features 5 restaurants, a nightclub, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hangzhou Tower Hotel offers 215 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.
This smoke-free hotel features 5 restaurants, a nightclub, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hangzhou Tower Hotel offers 215 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.
This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Hangzhou
Nearby attractions
Available Rooms
Superior King Room
1 King • 366 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Deluxe King Room
1 King • 388 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Executive Room
1 King • 592 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Deluxe Twin Room
2 Single • 388 ft²
Sleeps 2
You'll be directed to Expedia.com for availability & pricing
Executive Suite
1 King • 603 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
RRRR
Reviews
0.8
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window.Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
1.5
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window.
Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
1.5
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window.
Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
2.0
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
0.5
Terrible front desk and booking service.
I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit.
Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit.
After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.
2.0
Good location, close to metro line 1. Room was spacious and clean.
3.0
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
2.5
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didnt like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
5.0
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
2.0
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.
1.0
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Dont understand why there always is a smell of smoke from cigarettes on the reception floor.
2.5
Very comfort and the location is awesome!
2.5
The hotel check-in was fast. Room was very clean.
1.5
The room is too small.
2.0
Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.
4.0
Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.
2.5
Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.
2.0
Room was very small barely enough room to walk around 3 sides of bed. Carpet extremely soiled.
1.0
This is Hangzhou, a tier 3 Chinese city. Barely anything to look forward to when you are in the centre of the city. Lots of pretentious and suspicious looking branded shops and plenty of restaurants with strong MSG odour.
1.3
This hotel was beautiful. I stayed for a few nights on my first business trip to Hangzhou and would return. The rooms were comfortable and the breakfast was nice. The location was great, right attached to a big shopping centre. Most of the staff were very, very helpful although some seemed a bit reserved. The bathroom was lovely and it had a great shower!
1.0
I have stayed here at this hotel on a number of occasions. I have been satisfied each and every time. This last time, they placed us on a lower floor and near very noisy neighbors. After complaining to the front desk at least 4 times, they finally sent someone to check the noise level. They moved us up to a higher floor and into a nicer room. For convenience and location, you can't beat the Hangzhou Tower Hotel.
1.3
Good location! Great for shopping!
1.0
The room was modern and comfortable.
2.0
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.
4.0
This is the 2nd time I stay at this hotel within the last 6 months. The staff is friendly. My room was smaller than the previous time but the the bathroom was modern and very spacious, and everything was clean.
Breakfast is limited in western choice but there is the usual coffee/toasts/butter/eggs/bacon.
The hotel is located in Wulin Square which is not too far from West Lake, but the hotel surroundings have nothing interesting and there is a lot of construction work at the moment.
All in all, the hotel is a good value for money, with fairly modern and clean rooms. It is fairly central despite the fact that there is nothing to do or visit within a 10 min walking distance range.
1.0
Our stay at the Hangzhou Hotel was awesome. We had an issue when we first checked in though because we booked a room through hotels.com for one room for three people. However when we arrived they told us the room booked would only accommodate two people and that we would have to pay more for a rollaway bed or bigger room. After speaking with the manager though, he comped the rollaway bed and all was right in the world again. It was a beautiful hotel and the staff was amazing. We were able to walk to most places and it is located within a very nice shopping center. We would definitely stay there again.
FAQs
How much does this hotel cost compared to others in Hangzhou?
The average price for a rental in Hangzhou is R 719 per night. This rental is R 3,576 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hangzhou Tower Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hangzhou Tower Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hangzhou Tower Hotel?
We found 6 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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