Grand Hotel Tien Shan

Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Suite | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room | Living area | 100-cm Smart TV with satellite channels

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

4.2 / 5.0

Excellent(282 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Almaty hotel in Medeu District with 2 indoor pools and a full-service spa
Along with 2 indoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Grand Hotel Tien Shan offers 78 accommodations with minibars and safes. Beds feature premium bedding. 100-cm Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 indoor swimming pools are on site along with a sauna and a fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

1.3 mi

Available Rooms

Standard Single Room

1 Single • 240 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Double Room

1 Double • 390 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room

1 Double • 406 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Suite

1 King • 407 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Twin Room

2 Single • 369 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

RRRR

Grand Hotel Tien Shan

RRRR

4.2 / 5.0

Excellent(282 Ratings)

Hotel in Almaty

4-Star Hotel

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

2 indoor swimming pools are on site along with a sauna and a fitness center.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Hot tub or spa

Gym or Fitness Center

Map of Almaty

Nearby attractions

Abay Kunanbaev Monument

1.3 mi

Available Rooms

Standard Single Room

1 Single • 240 ft²

Sleeps 2

You'll be directed to Expedia.com for availability & pricing

Superior Double Room

1 Double • 390 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Double Room

1 Double • 406 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Luxury Suite

1 King • 407 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Superior Twin Room

2 Single • 369 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Ratings and reviews

4.2 / 5.0

Excellent(282 Ratings)

1.5 / 5.0

Aug 2024

The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.

5.0 / 5.0

Jul 2024

Great hotel and close to all the main city spots

2.5 / 5.0

Jul 2024

Very nice hotel with friendly helpful staff who spoke gòod English

1.0 / 5.0

Jul 2024

We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service: 1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant 2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage 3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items 4. There is no one at the reception counter most of the time when we have questions or requests

5.0 / 5.0

Jun 2024

Great location, clean hotel and professional staff.

2.5 / 5.0

Apr 2024

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again

5.0 / 5.0

Apr 2024

Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.

5.0 / 5.0

Apr 2024

Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.

5.0 / 5.0

Apr 2024

Excellent

5.0 / 5.0

Mar 2024

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!

5.0 / 5.0

Mar 2024

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.

2.5 / 5.0

Mar 2024

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.

2.5 / 5.0

Nov 2023

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.

3.0 / 5.0

Nov 2023

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.

1.5 / 5.0

Oct 2023

The hotel is well located, but the facilities need modernization. The curtains do not block the daylight. Breakfast is regular. The biggest problem is the service, from the lack of kindness till the poor english. I think is just a matter of trainning.

1.0 / 5.0

Oct 2023

The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.

5.0 / 5.0

Oct 2023

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.

5.0 / 5.0

Oct 2023

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.

2.0 / 5.0

Aug 2023

I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.

5.0 / 5.0

Aug 2023

Hospitable place

1.0 / 5.0

Aug 2023

Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.

2.5 / 5.0

Jul 2023

Amazing staff went the extra mlie.

5.0 / 5.0

Jun 2023

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere

2.5 / 5.0

Jun 2023

Amazing and centrally located with superb breakfast and staff support.

2.5 / 5.0

May 2023

Great property. Excellent breakfasts. Helpful staff. Awesome spa.

5.0 / 5.0

May 2023

As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.

3.0 / 5.0

Apr 2023

Condition of room

1.5 / 5.0

Apr 2023

This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa

2.5 / 5.0

Apr 2023

The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.

2.5 / 5.0

Apr 2023

Perfect except for room A/C not working. Was cool so we were comfortable anyway!

2.5 / 5.0

Mar 2023

Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.

2.5 / 5.0

Mar 2023

Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.

4.0 / 5.0

Oct 2022

It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.

1.0 / 5.0

Sep 2022

The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.

1.0 / 5.0

Jul 2022

Good clean hotel, large room, and friendly service from the staff.

1.0 / 5.0

Oct 2021

I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.

4.0 / 5.0

Aug 2021

Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.

2.5 / 5.0

Jul 2021

Grand old style hotel with a comfortable public area. Lovely and helpful staff.

1.5 / 5.0

Jun 2021

The best value for money in Almaty. Cozy and spacious rooms, amazing spa zone, great location. The only minus is the WiFi, connection is unstable and slow.

1.3 / 5.0

Oct 2020

At this time of year, there were very few people, so it was very quiet. The food was decent, and the spa massage was great. I liked the location for just wandering around, with a few small parks nearby. The reception staff were very helpful. The hotel is about 25 minutes from the Almaty airport.

FAQs

How much does this hotel cost compared to others in Almaty?

The average price for a rental in Almaty is R 728 per night. This rental is R 1,719 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Grand Hotel Tien Shan. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Grand Hotel Tien Shan. Enjoy the water!

Is Grand Hotel Tien Shan pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Grand Hotel Tien Shan?

We found 7 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Nestled in Almaty, this Hostel is perfect for your next vacation. Enjoy Гостиница-хостел Дастур's top-rated amenities, including Air conditioner, Internet / Wifi and Pets allowed, and more.

RRRR

Grand Hotel Tien Shan

Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Standard Single Room

Superior Double Room

Deluxe Double Room

Luxury Suite

Superior Twin Room

Grand Hotel Tien Shan

Hotel in Almaty

Reasons to book

About this hotel

Amenities

Map of Almaty

Nearby attractions

Available Rooms

Standard Single Room

Superior Double Room

Deluxe Double Room

Luxury Suite

Superior Twin Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Almaty?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Grand Hotel Tien Shan pet friendly?

What amenities are available at Grand Hotel Tien Shan?

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