We arrived in the evening around 10pm after visiting family. The front desk associate was pleasant and the lobby was clean. He told me the elevators were out of order so we would have to take the stairs on the far side of the building. We parked down on the end of the building where we saw the signs in the parking lot "park at your own risk; not responsible for theft or damage." The stairwell was so filthy - my 2 year old climbed them with hands and feet which increased my anxiety - I had to scrub him when we got up to the room. The second floor had a wide open door - loud guests with all of the doors open. Smelled awful. The room was basically fine. Very dark. My little guy picked up a pill off the floor which I grabbed quickly before he put it in his mouth. I just felt disgusted. Having paid $300 for one room for the night - I did not think I'd be feeling like I was in an unsafe and dirty space. In addition - I don't know how reviews that I had read prior to booking said the breakfast was excellent. It was absolutely awful - there were literally very few items even available and what was there was not good - packets of oatmeal for DIY, tea bags but no hot water, and uncooked eggo waffles...no thank you.

Great customer service

Room was spacious, clean, and equipped with everything I needed for my stay. Staff were incredibly nice and helpful. Breakfast was decent for hotel food. The outdoor seating area and basketball court were an added bonus. Would definitely return to this property for future stays.

Everything was great, just one thing. Bathrooms were too small. Too hard to navigate for an elderly person. Other than that, I would highly recommend.

Excellent customer service and very accommodating.

Was charged 50 more than reservation

Morning and afternoon staff is perfectly fine. The night staff don't want to be bothered mostly. Using the Bonvoy app for Marriot with the night staff was useless as the night staff either never showed up, took 2-3 hours to show up, or called 2-3 hours after basic requests (towels, linen) to see if I was awake and marked the request as complete despite not showing up. It was easier to go to front desk and make requests, which they generally seemed annoyed about. Dishwasher in my room was broken. Leaked soapy water across the floor. Told front desk and they sent a maintenance person who just wiggled something back into place. The leak was coming from BEHIND the dishwasher, so I just never bothered turning it on again and used it as a drying rack instead. The other guests are generally fine and respect the quiet hours. Even the families with kids were respectful. There is a lot of coming and going on the first floor, but not enough to be bothersome.

The stay was great!!

Pool was closed for maintenance...told to use pool at another hotel located next door. I am handicapped, so it was difficult to get to the other hotel. Once I arrived, I was told that pool was closed as well. Very disappointed that the staff did not communicate this beforehand. I contacted Expedia for compensation and was told the hotel would not approve any type of refund. Very unsatisfied, I had planned to have family come enjoy the pool

It was very nice and clean. I would recommend and stay again.

Nice

Our room wasn’t ready when we arrived. At least an hour late. Had dinner reservations and arrived late. Staff had a “sucks to be you attitude “.

The first room had a bed that was crooked from the feet to the head and into the middle. It also had a blower on my face that would not turn off. I changed rooms at 4 am because I could not take it any longer. The 2nd room ( 221) was better but I think it has structural issues since the floor was slanted. If you look from the bed to the bathroom you can clearly see it. If you stand on the left of it or the right of it you can feel it.

We had a wonderful time

It was just clean and spacious

Our stay was amazing. Breakfast was delicious with many choices and the hotel was clean with a friendly staff.

Our family of 3 (including a 2 yr old) were at the hotel for a long weekend and had an excellent stay. The room was large and clean; the bed was comfortable; the pool was nice; and the breakfast was fantastic! All of the staff was friendly and helpful. Our son didn’t want to leave. We will definitely be staying there again when we are in the area.

The hotel was very nice but there were no bath towels in the room and when I asked to have some provided, no one came. I had to ask one of the people cleaning for help.

Quiet with nice furnishings.

Good

We had a great visit

No issues with cleanliness. the water for tea in the morning tastes like coffee. it clearly came from the coffee machine and wasn't rinsed or cleaned.

Great. Breakfast was very good

Nice and quiet and safe

Excellent hotel. Room was spacious and clean, hotel amenities were good (gym wasn't bad for a hotel gym, pool was nice, there's a basketball court), breakfast was included and nice. Overall very nice stay, though it was only overnight for me.

Front desk staff were very friendly.

Lobby was clean and staff was helpful with check in despite our room being booked when hotel was full. Room appeared mostly clean but had a very strong smell of food/uncleaned carpets. Would not recommend staying here unless you are desperate (as we were). Best thing I can say about the room is the bathroom appeared very clean.

Front desk gentleman was phenomenally competent, friendly, welcoming, and accommodating! I always say in hotels the staff can make or break the stay

Perfect for families attending the lacrosse tournaments on the SUSA sports complex! We will be booking again next year.

There was no water to shower after a long day. Water was restored in the morning so we did not have time to shower before checking out.

Stayed here multiple times and always enjoyed it. It's one of the few pet friendly hotels in the area when we visit family. I wish the per deposit wasn't so expensive, but they are very accommodating and the rooms are clean. I have stayed in other pet friendly hotels that stinks and smell like animals because they never get them clean. This one has never been an issue and my dog is comfortable here.

I was disappointed in the hotel. It was clean but needs updating. The couch was extremely uncomfortable and we found ourselves havinv to leave and drive around in our car. The breakfast selection is awful. Packaged sandwiches, frozen muffins left over from the week, reheated food from the day before. One day they had 3 packages of cereal. Their waffles come wrapped...not off a waffle maker. For the money i paid, which was over $1300 for 6 days, i was extremely disappointed. Ive stayed at cheaper hotels and had more comfort and much better breakfast.