Grand Service Suite at Times Square
Bed and Breakfast in Kuala Lumpur City
3-Star Hotel
Reasons to book
Includes essentialsGarden, Pool, Kitchen or Kitchenette and more
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About this bed and breakfast
While you're here, you can enjoy all the comforts of home and more, including a soaking tub and a refrigerator, as well as a stovetop and a dishwasher. Other amenities include laundry facilities, a hair dryer, towels, and slippers.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
Balcony or Patio
Dishwasher
Hot tub or spa
TV
Gym or Fitness Center
Garden
Map of Kuala Lumpur City
Available Rooms
Studio
1 Queen • 1 Single • 549 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Apartment, 1 Bedroom
1 Queen • 657 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Superior Room
1 Queen • 614 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Deluxe Room
1 King • 635 ft²
Sleeps 3
You'll be directed to Expedia.com for availability & pricing
Apartment, 2 Bedrooms
1 King • 1066 ft²
Sleeps 4
You'll be directed to Expedia.com for availability & pricing
RRRR
Ratings and reviews
2.7 / 5.0
Fair (70 Reviews)0.5 / 5.0
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
1.0 / 5.0
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
0.5 / 5.0
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
0.5 / 5.0
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
1.5 / 5.0
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
1.0 / 5.0
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
0.5 / 5.0
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs cant ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didnt come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
0.5 / 5.0
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs cant ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didnt come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
2.0 / 5.0
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
1.0 / 5.0
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didnt give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the suites. Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
1.0 / 5.0
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didnt give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the suites. Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
1.0 / 5.0
When we arrived, first we can't find any hotel counter.
We then asked the security, and the security pointed us to somebody.
We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!!
We then forced to listen the person, and he told us they have no more room in the original venue.
Then he asked us to walked to a separate residential building behind the original location.
We then being put inside a room that totally different from the original description.
We booked a room with 1 twin bed plus 1 single bed.
It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.
Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
0.5 / 5.0
When we arrived, first we cant find any hotel counter.We then asked the security, and the security pointed us to somebody.We dont know whether we can trust the person, however the phone number for the hotel is not in service!!!!We then forced to listen the person, and he told us they have no more room in the original venue.Then he asked us to walked to a separate residential building behind the original location.We then being put inside a room that totally different from the original description.We booked a room with 1 twin bed plus 1 single bed.It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
0.5 / 5.0
When we arrived, first we cant find any hotel counter.We then asked the security, and the security pointed us to somebody.We dont know whether we can trust the person, however the phone number for the hotel is not in service!!!!We then forced to listen the person, and he told us they have no more room in the original venue.Then he asked us to walked to a separate residential building behind the original location.We then being put inside a room that totally different from the original description.We booked a room with 1 twin bed plus 1 single bed.It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever.Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
0.5 / 5.0
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
3.0 / 5.0
The hotel location is difficult to find.
Many people confuse between Tower A and B even taxi drivers
Even hotel room is large, however, facilities are old and dirty.
A bit disappointed with quite expensive cost
1.5 / 5.0
The hotel location is difficult to find. Many people confuse between Tower A and B even taxi driversEven hotel room is large, however, facilities are old and dirty.A bit disappointed with quite expensive cost
1.0 / 5.0
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
2.5 / 5.0
An excellent time spent here.
Totally recommnended ... Fabulous!
Great value for money!
Great location!
Great facilities!
Overall - no issues ... Nothing but praise
1.3 / 5.0
An excellent time spent here.Totally recommnended ... Fabulous!Great value for money!Great location!Great facilities!Overall - no issues ... Nothing but praise
1.5 / 5.0
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
1.0 / 5.0
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
0.5 / 5.0
If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.
1.0 / 5.0
The big shopping mall just down the hotel. The swimming pool
Was great. Goos locations too
0.5 / 5.0
The big shopping mall just down the hotel. The swimming poolWas great. Goos locations too
2.0 / 5.0
This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key.
The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work.
These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managed
SUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed
1.0 / 5.0
This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key. The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work. These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managedSUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed
2.0 / 5.0
Location is good but maintenance and service is horrible. The agent responsible for maintenance is shady character trying ti rip you off.
2.0 / 5.0
Room was not well maintained, looks old and dirty, felt uncomfortable staying inside. Considering the amount we paid for, it was not worth it. No cleaning of room. No TV services as well. No reception at the counter and checking in requires calling the agent using our auto roam.
5.0 / 5.0
Stayed for a night with a group of friends and was overall highly satisfied with our accommodation.Our apartment had a great view from the high floor.Will come back to stay there again.
5.0 / 5.0
The whole thing especially the valued for money! ,Close proximity to shopping zones .
2.5 / 5.0
Best location - very handy to great shopping and public transport.Nice shopping mall next door.
2.5 / 5.0
It was very nice to stay with my children for the second time .the location is perfect and has theme park for kids .The room view to KLCC is great also nice swimming pool .
2.5 / 5.0
We had experience exploring the mall, the food, and the swimming pool. Location is very nice with nearby monorail station. great location with theme park for kids and very helpful staff.
2.0 / 5.0
So far the room was OK... Very easy to find food n entertainment... Only the parking fees bit expensive coz I'm not directly under the hotel so can't get free parking...
0.5 / 5.0
No reception no coffees in the room the toilet is not working
FAQs
How much does this bed and breakfast cost compared to others in Kuala Lumpur City?
The average price for a rental in Kuala Lumpur City is R 697 per night. This rental is R 6,846 above the average.
Is parking included with this bed and breakfast?
Yes, parking is listed as an amenity at Grand Service Suite at Times Square. For more information, we encourage you to contact the property about where to park.
Is there a pool at this bed and breakfast?
Yes, a swimming pool is available for use at Grand Service Suite at Times Square. Enjoy the water!
Is Grand Service Suite at Times Square pet friendly?
Unfortunately, this bed and breakfast is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Service Suite at Times Square?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.
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