Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel
About this hotel
Hotel with free breakfast, near Crocker Park This smoke-free hotel features a fitness center, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite. Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel offers 91 accommodations with safes and complimentary newspapers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center. Children under 16 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the spa tub.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym / Fitness Center
Map of Westlake, OH
Hotel in Westlake, OH
Reasons to book
People love it hereGuests give this property a top rating
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
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Reviews
4.6/5.0
Outstanding(774 Reviews)
3.0
It was ok. Our room was super noisy whenever anyone walked by talking. It was by pool, maid room, on first floor. Otherwise, ok. Area was nice though.
5.0
Great customer service! Clean hotel and nice location!
1.0
Service was terrible I'm a diamond member and requested a late check out nothing crazy just an hour and wouldn't accommodate me. Bugs in my room pictures are attached
2.0
Very poor customer service. Very rude, disrespectful, and dismissive.You have to have a wrist band to use the pool but you don’t get one for every registered guest. You get 2 per room. The kids feet got cut up in the pool. They were out of bandages when we went to the front desk. She said people kept coming asking for them. I think they were already aware of the problem.
5.0
Such a nice resort. Great pool.
5.0
THe front desk was very helpful getting us into rooms near each other and the pool was wonderful, very big. The Breakfast was hot and filling.
5.0
Staff was nice. Very easy to find and get to from freeway. The pool area is very nice and family friendly. I dont have small kids but the splash pad area for the younger kids is very nice. Loved that breakfast staff made sure to refill all items promptly. It was easter weekend so the hotel was packed. But staff made sure that everything was stocked
4.0
Wonderful staff, clean, quiet, nice rooms. Only thing I wish was different was warmer pool water. It was pretty chilly!
5.0
It was great! Staff was helpful
5.0
The hotel is newer and very nice. The breakfast was great! Not like the pastry you get at other places. A nice hot breakfast.
5.0
Check in process was flawless. Front desk was incredibly friendly and knowledgeable. Room was spotless and beautiful. Would stay again in a heartbeat!!!
4.0
I always love staying here. It's clean, comfy, and the included breakfast is terrific. This trip, the pool was out of commission. It was really disappointing, but the fault lies with hotels.com. The property itself posted on its website that this was happening, but said that hotels.com didnt publish the info even though they were asked to. Booking direct from now on!
1.0
Management was poor dealing with “loud” guests. Clientele has declined over the past year. Not my first stay there but most probably will be my last. Breakfast is mediocre. Sad given that it is a relatively new prosperity with a decent “hard product” - definitely not work the price.
3.0
This is a great place to stay. The staff if friendly and it’s very clean and inviting. The rooms are updated and the beds were actually comfortable. Great pool area for the kids and a nice breakfast is offered. Would stay here again!
10.0
Great location, friendly staff, super clean, amazing pool, good breakfast.
10.0
Good stay
8.0
Clean and friendly staff
8.0
Clean and comfortable. Room temperature control could have been more consistent but was otherwise fine. Shower pressure was mediocre. Good beds/bedding. Very nice staff.
10.0
Clean... reasonably priced... good breakfast!
10.0
Had a nice time enjoyed our stay.
3.0
Makena in the front was amazing and took care of all of our needs. Great place to stay.
10.0
It was clean and quiet. 10 minutes from my Drs appointment. Non smoking really meant not smoke smelling rooms. Cleanliness was superb!
3.0
The property around the facility was run down, beds were rough. Food and clean rooms were great.
5.0
This was my 1st stay here, and I will definitely be back! Thank you! The staff were very upbeat and personable and very kind!
4.0
It was close to Westlake shopping center’s
3.0
Great place to stay! Clean, nice breakfast. Great staff!
3.0
If you’re staying with intentions of using the sofa bed, I recommend checking it as soon as you get to your room. Our cushion was filthy, garbage fell out of mattress when bed was opened up. Friendly service, quiet, hotel, great location for dining and shopping.
5.0
Beautiful rooms and great bath toiletries. Friendly and helpful staff.
2.0
2.0
We plan an annual stay at this hotel in Westlake Ohio with our 2 granddaughters. The love the “turtle slide hotel”, even though they have outgrown the children’s pool area. We love this hotel for many reasons but the size of the pool is the main one. This year, I was called to see if we would like to change rooms as the 2 bed queen reserved was on the first floor. The alternative room was a king with sleeper sofa so I declined. We were not worried about being on the first floor. When we opened the door, there was at first a very strong mold odor but lowering the temperature in the room seemed to help it. Someone with mold allergies or a respiratory disease would have had to leave this room. On another positive note, we loved the pancake machine, it’s the first time we have seen this in a hotel. Breakfast was well stocked, hot food, and staff were very friendly and attentive. I would suggest either insulated cups at coffee station or adding cup sleeves. Cups became very hot when filled.
5.0
I thought it was wonderful. It was clean, quiet, friendly and had a great breakfast!
3.0
Hotel is located near major routes yet was so quiet at night. Rooms are large and very clean. Nice desk area if needed and comfy beds. Large breakfast area and friendly staff. Will stay again!
4.0
Nice place breakfast included
5.0
Quick check in. Room was clean and well organized and furnished.
5.0
Great location and staff.
5.0
Lobby was comfortable to talk with group of friends
2.0
This review is more related to using Expedia to book a 2 Queen bed suite for over $400 for one night. However, when we arrived at 11 PM the hotel only had 1 King bed rooms available. Even though we booked and paid more for the 2 Q bed with a sofa bed, we did not receive it. We were travelling with 2 teenagers. The hotel staff could not help- stated it was Expedia who did not give them the correct code for 2 queens. They said they received just over $200 from Expedia booking. After 3 phone calls, Expedia still has not resolved it and it is now almost 2 weeks now. We also got stuck in an adjoining room with teenage girls who were there for a baseball tournament who were loud and boisterous until 1-2 AM. They were running up and down the halls, knocking on doors and even security could not stop them.
8.0
Loved this hotel. Friendly staff. Delicious breakfast. Clean pool- good size.
The room was loud- loud toilet, loud shower, noise from hall loud.
4.0
Nice room.
1.0
I booked the wrong dates and when I called to change the dates they insisted I checked in. I was in a completely different city and asked for verification. I asked if the ID was checked and got circular response. I asked to speak to a manager and was told both times they were in a meeting. I was told surveillance video would be checked and call returned to me. I have called and no one will call me back. Seems very shady and distrustful, don't stay here. They let people check in to your room that aren't you and you get charged so don't stay here!
FAQs
How much does this hotel cost compared to others in Westlake?
The average price for a rental in Westlake is R 1,810 per night. This rental is R 1,032 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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