The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Large Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

4.1

Excellent(753 Reviews)

Hotel in Tulum

4-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with 4 outdoor swimming pools, near Tulum National Park
4 outdoor pools, a full-service spa, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, massage/treatment rooms, and a children's pool.
Change of towels is available on request.
The Waves Tulum offers 98 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. 42-inch Smart televisions come with digital channels. Bathrooms include showers.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Hot tub or spa

Gym or Fitness Center

Garden

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Penthouse Studio Rooftop Pool

1 Queen • 872 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Studio With Large Balcony

2 Single • 1 Sofa • 667 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Studio With Private Plunge Pool

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe One Bedroom Apartment Private plunge Pool

1 King • 1 Sofa • 775 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Penthouse Apartment With Rooftop Pool

2 King • 1 Sofa • 1302 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

RRRR

The Waves Tulum

RRRR

4.1

Excellent(753 Reviews)

Hotel in Tulum

4-Star Hotel

Reasons to book

Well priced for this locationProperty prices in this area are generally higher

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Hot tub or spa

Gym or Fitness Center

Garden

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Penthouse Studio Rooftop Pool

1 Queen • 872 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe Studio With Large Balcony

2 Single • 1 Sofa • 667 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Studio With Private Plunge Pool

1 King • 538 ft²

Sleeps 3

You'll be directed to Expedia.com for availability & pricing

Deluxe One Bedroom Apartment Private plunge Pool

1 King • 1 Sofa • 775 ft²

Sleeps 4

You'll be directed to Expedia.com for availability & pricing

Deluxe Penthouse Apartment With Rooftop Pool

2 King • 1 Sofa • 1302 ft²

Sleeps 6

You'll be directed to Expedia.com for availability & pricing

Reviews

4.1

Excellent(753 Reviews)

1.5

Nov 2024

We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.

1.5

Oct 2024

I wouldn't stay here again. The room was nice overall and it was nice having a kitchen and a private pool! The staff was lovely. However, the cleaning of the shared pools wasn't the greatest and the water wasn't clear. The room could have been cleaner too, but I guess it was acceptable. I didn't feel safe in the area as it was right next to the "slum" and the staff told me it wasn't safe to walk around in the evening. I only met friendly locals, but next time I would stay right at the beach or at least on the main road near the ADO bus station. It is much nicer.

5.0

Sep 2024

The street was full of holes

2.0

Aug 2024

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.

3.0

Aug 2024

Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great

5.0

Aug 2024

Loved it!

1.0

Aug 2024

It’s giving abandoned and very poor upkeep!

2.0

Aug 2024

The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.

1.0

Aug 2024

We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.

1.0

Aug 2024

I am writing to address the issues my husband and I encountered during our recent two-week stay at a property we booked for a vacation. The property did not meet our expectations as it lacked several promised amenities, appeared to be under renovation, and some areas seemed to be in disrepair. We did not receive the promised daily breakfast, the restaurant area appeared condemned, and the spa was under some renovations. Our initial room had a strong, unpleasant odor, and the second room we were given had issues with cleanliness. Several advertised amenities were not accessible, and we had internet connectivity issues. Attempts to request a refund and relocate were challenging due to unreliable internet and service in the area. In addition, the directions to the property were inadequate, and the route to the location was disconcerting, particularly after dark. In summary, our experience fell well short of expectations, and we hope these concerns can be addressed. I would like for Expedia to reach out to me by my email or phone number on file. Thank you.

1.0

Aug 2024

My first time staying was ok, this second time around not so good. I booked a room and my cousin booked a penthouse room. Check in was late an hr or so, that was fine. My cousin got to her room 2 hrs later and the AC leaked. We just wanted towels for the leak but they insisted she change rooms. She wanted the same style room instead she was given a different style with no view. She also found a dirty pad in the shower. She asked what could be done and they said a free day but never actually gave her the free day voucher

5.0

Aug 2024

Great place and very spacious, a bit isolated but it’s progressing, mandatory to take a taxi or any type of transportation at the front of the property at night

5.0

Aug 2024

Super

3.0

Aug 2024

Property unkept, bathroom shower had green stuff all over it. It was cheap so you pay for what you get.

1.0

Aug 2024

Do not book with this place any positive reviews were wrong it was dangerous and super dirty and they did not refund the money for a stay that was booked for 4 days after the first night I had a just very spooky feeling about the place it had potential to be a great spot but the rooms and pools were super dirty broken elevator since April and I just had a feeling of uneasiness it’s hard to explain I did not feel safe what so ever my gf felt the same do not stay here!

5.0

Aug 2024

Spacious and Quite… over all Excellent ..

5.0

Aug 2024

The room was perfect and super clean. The amenities are lacking though and during my stay we meet a few people that thought the same. There is a pool bar just no staff working it and at the time we were there at least 15 people were at the pool. They are missing revenue by not proving this service they have promoted. The cenote is not to swim in just to see it but the light was not functioning the day went. We walked to the restaurant to order food and drinks to take to the pool area waited 10 minutes and an employee called the chef he never showed up. So overall they need to work on the amenities other than that the room was amazing.

1.0

Aug 2024

Dirty sheets, dirty floors, dirty jacuzzi, etc. The staff was young and oblivious to what the patrons/rooms needs were. We had to ask for clean sheets, toilet paper, and room service, and they seemed bothered when asked. FYI, this hotel is built in the middle of the Tulum slums displacing the already struggling population. 0/10 stars would NOT Recommend!

5.0

Aug 2024

Very cute property that’s out the way but also has things right within reach. The staff were so nice and accommodating. I LOVED my room. It also very quiet and relaxing for the most part. I traveled solo and still very safe

1.0

Aug 2024

DID NOT STAY! Upon reading the other reviews my boyfriend and I decided to cancel our stay at the resort as there seemed to be way more negative reviews than positive. I can not review the property as we never stayed there. However, we did qualify for a refund Expedia tried numerous times to get ahold of the resort and could not. Staff would not return their or our calls/emails, eventually, Expedia just closed the case and we didn't get any sort of refund we qualified for. Just pick somewhere else and don't even try.

2.0

Aug 2024

Excelente for price. Facility in not so good shape. I like the gym.

5.0

Aug 2024

Great location

5.0

Jul 2024

I love everything about this place. Thank you.

3.0

Jul 2024

Access to the front of the hotel is a dirt road not kept at all.

1.0

Jul 2024

The pictures you see online of this hotel are blatant false advertising. My hotel room had at least 3 flies inside once I had arrived, and the walls were quite dirty in some spots, particularly right behind the bed. The location of the hotel also appears to be directly behind a slum in a rough part of Tulum, and I frankly did not feel too comfortable going out around town or even coming off of the hotel grounds. The restaurant on the hotel grounds was no better at all, with at least 8-10 flies roaming around when I got inside, most of which originated from the vacant kitchen, where nobody was working. I do not recommend this hotel in any way whatsoever. Go to the Hilton Garden Inn at the Cancun airport instead. You'll actually get your money's worth staying there.

3.0

Jul 2024

It's was just a few things did need adjusting the sheets was not clean both nights i had to go to the front desk about the bedding .Towels was dirty but that was ok because i had my own. Staff was very nice and helping with a few more months of hard work and construction that will definitely be a 10/10.And i will be back for the new improved hotel. And the restaurant food was great.

3.0

Jul 2024

It was dirty

4.0

Jul 2024

All in all good for the price

5.0

Jul 2024

Property was nice!

2.0

Jul 2024

The place was very dirty. Doesn’t seem to have a lot of staff. We didn’t even go in the pool because the water seemed sketchy.

5.0

Jul 2024

Nice and quit place, staff nice at check in and check out

3.0

Jul 2024

pros: private pool outside of room airport was only 30 mins away decent breakfast met many other travelers cons: loud street dogs right outside property random cats all over the property dirty facility dirty pools dirty private pool room not really clean upon arrival many bugs in the room lots of flies around buffet not close to beach limited public beach access beach absolutely covered in seaweed given 1 towel per guest for pool and showering nonexistent swimup pool bar no bar on property at all cenote on poperty was not useable property rating 4/10, however 8/10 for overall trip because I did have fun despite poor facilities

4.0

Jul 2024

Very friendly staff.

4.0

Jul 2024

The staff was plesent,but they ran out of towels, and the toilet had to be repaired twice.

1.0

Jul 2024

DIRTY / UNSAFE / DIRTY / UNSAFE Expedia falsely advertised the Waves Hotel in Tulum as a clean and safe environment. I booked a 10-day stay for my parents as a gift ($3790 CAD), but the reality was appalling. The hotel was filthy, unsanitized, and had strangers knocking on their door claiming to clean the room at 10 PM. It looked nothing like the advertised photos (see attached). My parents had to endure one awful night there before I moved them to the Hilton in Cancun the next morning when they felt safe to costing an additional $3,400 CAD. Despite contacting Expedia for a refund and highlighting suspicious patterns in the Waves Hotel reviews, they refused to issue a refund. It appears that whenever a negative review is posted, a positive review from a guest named Ingrid or Jenna follows, deceptively rating the hotel as "Excellent." This is fraudulent and unacceptable. Expedia should be held responsible for allowing businesses to misrepresent their services and charging users for false claims of "excellent" stays. Customers should not have to pay nearly double to correct these fraudulent advertisements. I strongly advise against booking through Expedia due to their deceptive practices and lack of customer support.

1.0

Jul 2024

I am an avid traveler and travel reviewer. I have NEVER in my LIFE been so appaled by the conditions and customer service of a hotel/resort. The Waves Tulum is completely dilapidated. The pools were so filthy the water was sludge green and looked thick. Broken equipment. The walls in my room were so dirty, it looked like a cheap motel that went out of business. THERE IS ALMOST NO STAFF. It advertises a swim up bar and spa, YET IT IS MANNED BY NOBODY. The swim up bar utensils and pots and grills were so unused it had dust on it, like it set in an attic..... The female manager at the front desk was one of the most rude and disrespectful person I ever met. And MY ROOM WAS BROKEN INTO OVER NIGHT. IT WAS AN INSIDE JOB. The cenote they advertise is also A DANGER TO ANY HUMAN. THIS PLACE IS NOT SAFE! The fact that it is only 2 yrs old blows my mind. Look at the most recent reviews before making your decision. You have been warned. An immediate inspection should be had for this resort. Concerned Concerned Guest

1.0

Jul 2024

the water and electric stopped working each day i was there. the air conditioning dose not work. they dont have wash rags and the towels and sheets were stained.. it was just a bad experience as far as hotels are concerned

1.0

Jun 2024

Hotel itself was fine but the food in the restaurant was inedible, there was no bar and the area was extremely unsafe and inconvenient. We left 2 days early because of how bad it was and we were not reimbursed for the days we didn’t stay. The only good thing about this hotel was the cats they had

1.0

Jun 2024

Stolen Property orchestrated by staff members When the rooms were empty. Was able to unlock in the rooms and safe for about three Units that I know of. No cameras and police aren’t able to do anything. Pools were dirty, and television screens are faded in picture. DO NOT STAY HERE.

1.0

Jun 2024

This place is nothing like the photos listed. The area around the property is trashy and dirty. It felt very unsafe with limited people. The person that was taking us to our room, wasn’t even familiar with the property and had to call for help. The room had an old odor, like no one had entered the room in months. The ac unit was leaking from the walll down onto the bed. The jacuzzi pool upstairs was dirty also. They moved us to another room. Which was not better. We ended up booking another hotel. We were there less than 2 hours. This place should not be listed as an option AT ALL. DO NOT BOOK THIS PLACE!!

FAQs

How much does this hotel cost compared to others in Tulum?

The average price for a rental in Tulum is R 3,787 per night. This rental is R 1,929 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at The Waves Tulum. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at The Waves Tulum. Enjoy the water!

Is The Waves Tulum pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Waves Tulum?

We found 8 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and hot tub or spa.

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MAKEX-CAMPER

The Waves Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Penthouse Studio Rooftop Pool

Deluxe Studio With Large Balcony

Deluxe Studio With Private Plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool

Deluxe Penthouse Apartment With Rooftop Pool

The Waves Tulum

Hotel in Tulum

Reasons to book

About this hotel

Amenities

Map of Tulum

Nearby attractions

Available Rooms

Deluxe Penthouse Studio Rooftop Pool

Deluxe Studio With Large Balcony

Deluxe Studio With Private Plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool

Deluxe Penthouse Apartment With Rooftop Pool

Reviews

FAQs

How much does this hotel cost compared to others in Tulum?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Waves Tulum pet friendly?

What amenities are available at The Waves Tulum?

Explore similar vacation rentals in Tulum

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