Diana was extremely rude and unhelpful on our wedding day checking in.

Fantastic Hotel

Amazing

Great hotel and location. Large clean rooms, staff was friendly and helpful, breakfast was just average.

Nice clean hotel, pleasant check in and breakfast was good Will stay again

My first night was enjoyable. The room was clean, and the staff was friendly. However, the following morning, I was surprised to learn that the cost of extending my stay was almost three times the rate I originally paid. I inquired about any discounts available to members, but I was told there were none. As I was in the city on business and needed to finish some tasks before moving back, I decided to check out and look for another place to stay. After searching online, I found that your hotel's online rates were cheaper than the quoted extension rate. Therefore, I rebooked my stay. Unfortunately, my second night was disrupted by several disturbances. At 6:29 am, I was awakened by an annoying beeping sound coming from the hotel room alarm clock. I managed to turn it off and go back to sleep, but about 20 minutes later, the fire alarm went off. I jumped up and frantically tried to get dressed, only to learn from my neighbors that it was a false alarm. This incident further disrupted my sleep and ruined my plans for sleeping in. The following morning, I spoke to the front desk clerk about the alarm incidents and the discrepancy in pricing. She explained that prices change on weekends and that online prices are typically cheaper. While I understand this, I believe she should have informed me of this when I inquired about extending my stay.

I enjoyed my stay/ the room was clean.

So sad that Shelby didn’t want to help us in shortening the stay without a penalty. Hotels.com reached out to her and she wasn’t helpful at all