Expedia, I recently booked a room for my elderly parents at an Econolodge in Castro Valley, Ca. The reservation confirmation was 72826114507415 I wanted to share that my parents and I experienced a very bad stay. Here's what happened: On the night of May 16th, I had gone two hours away to pick up my parents in Modesto, Ca and brought them to stay at the Econolodge in Castro Valley. It was after 10pm we were all tired. After checking in at the lobby, and my elderly parents to their room I was about to leave and somehow the door would not open from within. I thought that was odd, but maybe my mother had locked the door. I proceeded again to move the handle, lock and try shaking the door but it wouldn't open. We were trapped! I called the front office and they were unable to open the door either after trying. I got panicked then cause I felt in real trouble should we have a medical emergency, fire or something else. After about a half hour or so, the manager or someone in maintenance had to come into our room by way of the window! They eventually were able to free the door open. We were then asked to move to another room further down. I had to wake up my elderly father that had been sleeping just a few hours to tell him what had happened and why we had to move. He was very upset too at what was happening. To make matters worse, the room we got moved to smelled dank, like it had not used for a while. The TV did not work and there was construction debris and material nearby.

Clean, quiet place

Customer service was very rude. They made us move rooms and the room they put us in a room that was not in great condition.

2 comfy queen beds. Fleas(?)on friend's bed. I was falling asleep as he said, "Something is biting me!" Next morning, he showed me bites all over his body and told me he had to soak in the bathtub(jacuzzi jets didn't work and no drain plug=improvised), then he dressed in fresh clothes/long sleeves/pants/socks. I "realize" the [same] woman at check-in AND anytime i went to the office might not have felt well OR was stuck in a job she did not like OR previous people [throughout the years(?)] vandalized/stole/or distespectful to her OR was never taught basic "GLAD you are here!" skills???? When (at check out) Mike told and showed her bite marks (on his arms, neck face)she at first tried to brush it off saying "We have an externinator that takes care of the property." Never apologized, but did immediately radioed the maid "Be careful" and said she was going to contact exterminator. Mike thought bed bugs, but he was bit AS SOON AD he laid down. Note:I wanted to call the motel, it was on 4/15/24 to see if we could get partial or full refund,but am a Brain injury survivor.AND I do not believe the "she" would have done so.I hoped to give her opportunity to make it right,give warning i WAS going to leave review.(I love to give great reviews for great, friendly and knowlegable service even personal business phone calls.NOT bad ones.... IF person is having a bad day. Note:i did NOT get bit,brought a blanket to lay over my bed. Fridge needed defrosting.

The property is a bit older - very nice, large rooms, soap & lotion, fridge, microwave. Mostly - I appreciate the quiet room & good bed.

This place needs an overhaul. A complete renovation. Things falling apart N not working.

It's average and ok for the price. It's very dated and the breakfast is basic coffee with a cheap pastry. The staff was accommodating and there was plenty of parking

Not my first choice hotel

Its was quiet, but very dirty.

The location of the hotel is excellent, close to everything, parking, restaurants, freeways, shopping and entertainment.

The service was quick and simple, the room is spacious and comfortable.

Comfy beds! Thank you!!!

I have stayed at this property before and they allowed to put my deposit on my card. I came back the next day and all of sudden the staff required me to leave a cash deposit. I did not have any cash ($100) on me as I was there for a job. The site did not say anything about a cash deposit so i did not have that on hand. All story short i had to cancel and book at the property next door. This was VERY inconvenient and unprofessional. NEVER AGAIN.

Check in was smooth, place was quiet despit having nieghbors. Rite next to freeway entrance and food and grocery stores

The room I was given was NOTHING like photos on the website and the sink filled with water every time and took at least 30 minutes to drain. The vanity under the sink had broken drawers.

Management is not up to par.

They gave me a room but when i went to it the door was WIDE OPEN, bed messy, when i went to ask for a refund because, no thank you?, he tried giving me the runaround of “oh a customer just left”. So you gave me their room without housekeeping cleaning up? Disgusting.

Great Stay , Quiet

It was reasonable place to stay. I needed a place for my friend to stay in town. Only issued I had . Was trying to get in thev front door. It very hard to open. Scanner card didnt work that well. Other then that is waa ok. Plus my frind smoke. So did have a smoking room. That was a plus.

The Tv didn’t work. The plumbing in the shower was falling apart. There were no pretty flowers planted. No coffee pot in the room.

I already lost in two days for no power is on . Also I threw all no good freeze foods is melt. The worker seem dont care of it. No more visit there.

just simple good room, no bads no greats when you just need a place that you dont want to go thru any thought process to get..

Overall good hotel was quite clean and moderately comfortable. Needs a modern upgrade usb plug ins Would be nice… Shower could be better, so could the vending machines.

Comfortable!

Great room! Super clean. Loved it was vinyl flooring stead of old carpet as we seen in a lot of places. Great stay!

Easy check in and out. Quiet clean rooms,nice deep bathtubs

terrible front desk

First issue was the bed was a full not a queen! It felt like an oversized prison cell. Lighting was horrible the tomb was thrown together with mis-match furniture. The room felt like it was a converted storage room. Maybe just that room 218 in the back. The only + was there were no pest or rodents!

I checked in and was harassed by the front desk about not getting a smoking room because he was implying that I smelled like smoke. When I entered the room there was a gap at the bottom of the door once I closed it. There was a chair that was dirty and disgusting and the bed comforter had a cigarette burn. I immediately checked out! !!! I don't think it's fair that I still had to pay for the night. They offered another room but at that point I declined due to the rude customer service and the building looks like it's an to collapse. There are broken down cars in the parking lot.

It was dirty, loud and a overall horrible experience. People were screaming outside the door, slamming doors and hitting walls. The room and the bathroom felt gross and old and dirty. Worst experience staying at a hotel I’ve ever had.

Good room for the price. Decent view of the valley. Good access to groceries, services, and restaurants across the street, convenient for longer stays with the advantage of the room's mini-fridge and microwave. Room amenities were all in order, only problem was the hairdryer was broken. Good wi-fi speeds. Customer service and room cleaning service was reliable.

No coffee pot or Kleenex in room