We were given the wrong room and the third party system through Expedia was blamed for the mistake. When showing this to the front desk that we had paid for the higher quality room, we were told the only one an available was one on hold due to maintenance. At the desk we were told there was an issue with a shower door closing but we could still use it. This was not the case, the entire door was missing from the bathroom. The fireplace did not work.

The staff were very polite and friendly. The room I ordered was not the one I received. Not accessible for my wheelchair n bathroom had no walking shower.

Everything was wonderful!

very nice hotel

Great stay

Very Clean and staffs are super friendly.

Beds very comfortable

The lady in the Breakfast nook from Ukraine is so kind and very hard worker. They both are very hard workers. The front desk employees made it very easy and fast to check in. The room was awesome and bed was sooo comphy!

The check was great super easy and fast. The room was nice and cool for the hot weekend I stayed. The ac was a bit noisy but worth having on! The room was cosy and the bed was great. Barney’s pub was incredible. Treated too first class.

Wife got food poisoning from Barney's pub. Cost an extra $230 to stay an extra night while she vomiting on the toilet

Very helpful staff. Easy location to get too and lots of parking.

Great overall

Munting

Great location

Have stayed here a few times. Service good rooms clean and great pub attached

Incredibly nice and very clean hotel

Hotel is a bit of a distance from Edmonton but I knew that when I booked. The stars was very friendly and helpful. The place was well kept and very clean. Would stay here again anytime.

Very friendly, accomadating staff, nice room. Construction in parking lot only drawback but is temporary.

The one thing they can change is the breakfast menu, it is the same menu everyday.

Great place to stay with family!

Friendly

Very nice hotel and friendly staff. Close to Hospital and airport.

The hotel was clean, quiet, and the staff were great. The breakfast was great and slightly different each morning. Our biggest complaint is that we had called to specifically ask if the pool was open before booking and we were told yes. Unfortunately the water had been drained and refilled the day we checked in, so it was FREEZING and not swimmable. Overall a minor inconvenience, but disappointing nonetheless as we could have spent $40 less per night somewhere else without a pool.

Good

Unfortunately, when we arrived for check-in, we were immediately greeted with a poor attitude from the representative at the desk. I requested her name for Managment. I had inquired about an early check-in two days prior and was advised that that would not be a problem. They would accommodate a 2 PM check in instead of 4 PM. When the staff member at the front desk had a perturbed look on her face I asked, is there a problem? She advised there was no note for an early check-in, but in note for a late check out, I had informed her that that’s not what I had requested and asked if there would be any issues. The girl at the front counter said with extreme attitude. I’ll try. It made myself and my husband completely uncomfortable. I had stayed here many years ago and received excellent service. That’s why I thought it would be best to return. This will be our last time ever booking at this hotel as we were graded with unneeded attitude. We were able to check in early at 2:30 pm therefore I do not feel that the attitude was needed when checking in. The agent did not advise us which way the room was, and seemed to be inconvenienced when we asked her. I completely understand that at times this hotel might be shortstaffed, however we felt uncomfortable and uninvited & it set the tone of the visit. The restaurant staff and food was amazing!! We will order from the restaurant again and take it home.

Top shelf all around.

Had an amazing one night stay.

Was a great hotel, the pool was great, very clean, however the hotel rooms were VERY hot, 25 degrees, so the AC was required. However the AC had something definitely wrong with it as every time it went off it sounded like a jet engine was taking off and this happened 5-6 times/hour, so no sleep was had.

One of the best hotels we have stayed in. Will be coming back!

Clean average room. Comfy beds. Nice pool and hot tub.

Five star! Breakfast first rate!

Staff are superb