My sweet and I ski alot out in the Tahoe area. We brought some echange students with us this past weekend and since we most often stay at the Casino Hotels we opted to do something different considering they are teenagers. This was a great choice. Really great value, comfy and clean. Heck we may return there on our own as a option to the Casino Hotels.

Property is pedestrian at best. Definitely overpriced for what you receive. Next time a casino would be the better option.

Must admit this resort was not our first choice but it will be in the future... the location is nice, quiet , secure and very reasonable!! We were very pleasantly surprised!

The condo was clean and had basic kitchen needs for the most part. Unfortunately the A/C wasn't working well or at all, so it was warm in the unit. Nice outdoor pool/jacuzzi that the kids enjoyed. Overall comfortable and clean place to stay.

I was not expecting a totally non personal interaction - video screen phone check in and gate entry. The property itself seemed very nice and I think the room was probably pretty clean but the antiquated state of our room made it seem unclean and there was a distinct aroma of cleaning fluid. Sorry would not recommend or stay there again.

Checking in was a novel experience with an off-premises agent visible on a big monitor behind the counter! You lift the receiver to speak with them, and put your I.D. and credit card in scanner on the countertop. Then pick up your welcome kit on a printer and the plastic room keys from another little machine! We stayed twice, a few days apart, on our way to Vegas and then on our way back. 1st time, we arrived 3 hours before the specified 4 pm check-in and room wasn't ready yet, so we drove around and found a nearby CVS store to buy a few essentials. Came back about 50 minutes later and were able to check in early. That first afternoon there was a concierge in a nearby room to answer questions and handle concerns. 2nd time through we arrived later and no concierge, but there's access via room phone to any needed department. They even offer room service food, though we didn't try it. The 2 bedroom units are 2 story with bedrooms and a full bath with tub and shower upstairs; kitchen, dining, living areas, half-bath (toilet and sink only) and small private patio downstairs. The stairs are steep and narrow but metal railings are sturdy so unless you have serious knee issues you shouldn't have too much trouble. Dragging luggage up and down from there was a bit awkward but doable. I might hesitate a bit if travelling with a baby or toddler. Larger bedroom has a king size bed & includes a sink and mirror, the other bedroom has 2 twin beds which are fine for small children but a bit narrow and short for anyone taller than 5 ft. 5 inches. I wished they offered an option for queen bed in the second room, but for the price and a short stay it was fine. The private patio was nice, but we had to use a bunch of paper towels and water to clean the resin table and chairs which had some bird droppings, dust and plant debris on them. Everything else was quite clean and in good condition. Floors downstairs were a dark cherrywood color laminate, pleasant, but your feet will get black if you walk around barefoot (only to be expected, since people walk over them with dirty outdoor shoes). The 2nd unit we stayed in (#273) had a noticeable right to left slope to the floor, as if foundation sank a bit, but otherwise both units were practically identical. No condiments, just salt & pepper on dining table. Lots of glassware & plenty of dishes, pots, pans, & utensils. Outdoor pool and hot tub/spa are nice. I'd have loved to stay longer.

We were here for a tournament this memorial weekend. Hotels prices were crazy!!! We lucked out and found this really nice 2 bedroom condo with lots of space and renovated. I would recommend it for families. Also nearby is a great BBQ restaurant up the block. It’s just minutes from Reno

It felt like I was in a townhouse very comfortable clean and stocked lol

I specifically booked a ground floor room (which cost more) but was initially put in an upstairs room. My room wasn't stocked with coffee despite having a coffee maker and filters. Despite those issues, I enjoyed the hotel and my time in the Reno area. The staff were very personable which countered any displeasure I had.

Loved the security aspect & the location. Was not happy with the bed conditions in the room.

Nice alternative to the downtown area. The rooms are a bit dated and in need of updating carpet and furniture. The resort is gated which is a nice feature. Office staff was friendly and helpful. I will stay at this resort again due to the price and amenities.

I liked the security and the spacious rooms. I didn’t like the carpet. It was severely stained.

It’s a family friendly environment . They have everything we need

The thunderbird resort club was very accommodating, assisted me when I had booking troubles and has been a great place to stay when in Reno

What I liked was the space in the room and available cooking utensils. What I didn’t like was that I had BED BUG BITES!!!!! They failed to inform a NONrefundable resort fee which was a little over $13 a night ON TOP of the tax fee and the price to stay the 2 nights. I also didn’t get the room I had reserved for ( a standard condo WITH a fireplace ). Completely overcharged the entire stay!

out dated but a nice place, good location, good food near by

My room was a one bedroom condo. full kitchen, comfy bed, lg bath.

Check in went fairly smooth. The property was fairly clean. The resort has activities almost every day.

I carried a "paid in fuil" receipt to the reservation desk and was charged another $39 for what was called a resort fee. Because this place chooses to handle customers remotely through a telephone line and a live image of a clerk on a screen, there was no way to protest. Room keys and a site map are dispensed by machines after one enters a credit card. The apparently only clerk on duty was extremely busy, (he was also the gate operator to get a car into this place) and it took a long time for him to attend to my reservation when I showed up. I request a refund of my $39. The accommodation itself was adequate, though spartan. It was clean. The kitchen was well equipped.

We found the newly renovated clean two bedroom, two bathroom condo very comfortable There was plenty of hot water and clean towels and bedding. There were 6 chairs in the dining area and comfortable setting in the living room.

Place was nice. However the bed was to hard for my taste and the toaster did not work. Over all it was good

The place is excellent. Always good n clean. Never a problem

We had an amazing time. It was great to be able to cook meals and not have to eat out.

Horrible check-in experience and greeted by a roach when I turned on the lamp in my room

We had a very good stay! We were upgraded to a 2 bedroom unit due to the 1 bedrooms being oversold. This two story townhouse looked to have been renovated within the past couple of years. It was very clean, very large and with cozy beds. Wonderful kitchen! This will be my place of choice when in the Reno/Sparks area

This place was much better than we anticipated, it was very clean and had lots of room. The bed was very comfortable and we slept well. Staff very courteous and laid-back, friendly. We will definitely stay here again in the future.

great service. outdated rooms but for the price i could

Presented as 2 story with fireplace, received single story on ground floor with no fireplace. Unit was clean, linens were fine, great hot water and pressure in shower...but a LOT of deferred maintenance issues. Example: Shower/tub enclosure was old and did not shut properly, tub was unusable as a tub -only used as shower, no stoppers in tub or bathroom sinks. Curtains in bedroom and living room did not close smoothly, kitchen faucet dripped, couch sagged badly, drawers were off of gliders, furniture was old. Front gate had some extreme delays in opening. Outside yards and reflection areas were lovely.

Easy

Nice location, clean and roomy unit, easy parking... was bummed that pool was out of use and lighting was a little dark in unit ... hard to communicate with property about getting an early check-in, but overall everything worked out well... would definitely stay there again...

The pool was not working, no room service , they remove many things that made us come back

Enjoyed my stay. I had a standard condo and was able to cook breakfast with the utensils there in the available kitchen. The grocery store was super close with affordable prices. The water was warm and the place was heated. I gave it 4 stars because the carpet didn't seem like it was vacuumed when I arrived. I used a foam roller and was down on the carpet and it was a little dirty. The staff offered to vacuum it on my 2nd day there, but I'm not sure they actually did.