We were constantly being harassed by the front desk staff. Different rules applied to us than other guests staying at your hotel. She was watching us from the outside pool window. Very uncomfortable. She said there were Complaints about the door being slammed But the outside exit door at the end of the hallway was the one we were also hearing We use to stay here often , so I was disappointed

Great big rooms

Awesome experience. In town for a family member funeral. The way we were treated and the cleanliness and comfort of the rooms made it much easier to bear.

I had a good stay . Slept there late nights gone early

Very clean and friendly staff!

Everything was great from the great customer service when I checked in til I checked out very clean place will return

Stingy on toilet paper otherwise I like it. Have to bring extra toilet paper every week.

Would stay again if needed.

Room was ready early. Hotel was very clean. Breakfast was tasty.

Staff was great!

Comfortable hotel, getting there from the North is a little strange but manageable, friendly staff, good breakfast

Friendly staff, spacious room, andgood variety with breakfast

Very quiet and really clean

Everything and everyone was so nice drone check in to check out.

Great place to spend the night. I had my small dog with me and the front desk attendant was so sweet and friendly.

One of the best hotel stays and experiences we've had and I have to say the breakfast options were the best we've seen.

Fairly decent little hotel for a night's stay. Beds are comfy and bathrooms are roomy. Although it was a bit noisy in the halls at times the AC worked which counts for a lot from me. I will add that there was a massive black stain of some sort on our bedsheets and even the pillow slips. Maybe replace those next time instead of throwing the comforter on top of them. Also, the person that checked me in informed me that they can and will raise people's incedental fee from $100 to $250 based on your appearance or how you smell before even entering the room so that was interesting. Lastly while I was checking out, the person who I assume was the manager walked off and made me stand there while he "checked the room." I've stayed in many hotels and never had that happen before. Hotel management seems very mistrusting which made me nervous I'd get blamed for the sheet stain but luckily all was well. You probably won't have any issues staying here on your way through Burleson, but it might be the kind of place you'd want to take pictures of any pre-existing room damage before checking out.

We had a great night sleep and room was clean.

Amanda was soooo nice as we checked in and assisted with the tv.

Awesome

Staff friendly and clean. Just wish they would replace toilet paper in bathroom when there is just a half of a roll. There should always be 2 rolls, you never know if you’re going to need it. I had to go to store and buy some because it wasn’t getting replaced. I really don’t want to have to pack it. Otherwise love the place.

Convenient location good staff and clean comfortable rooms

Staff was friendly and breakfast was great. Rooms were clean as

It’s close to family, restaurants and grocery stores. Its rooms are large with refrigerator, microwave and coffee maker.

My stay at this hotel was quite pleasant.

Best western plus in burleson had a great staff that was very pleasant and helpful

Noisy - very slippery floor in handicapped bathroom. Less than ideal breakfast.

We have stayed at this hotel twice previously and it was always amazing. When we checked in yesterday the front desk staff actually remembered us and was Super friendly, efficient and helpful. I am mildly disabled and I always stay at a property where I can soak in a hot tub after traveling and was excited to arrive. Sadly, the jets were broken on the hot tub, the sink water didn't get hot at all and Jessica, at the front desk told my husband the wrong time for breakfast. When we arrived to eat, we were told that breakfast was already over. When I asked Jessica why she gave us the wrong time she threw an adult tantrum. She became defensive, argumentative, and downright rude. Rather than providing adequate customer service, she chose to bicker with me denying that she told my husband the incorrect time. We were considering staying another night, but this sealed the deal for us. Kudos to the staff on Wednesday afternoon though!

Excellent

The rooms were clean, the beds were comfortable, and the front desk staff was friendly. Continental breakfast could have been better. It was available from 6:30-9:30 and when we went down at 8 am it looked like we missed it and very few things were stocked well. It's still a nice place to stay.

Very easy to reserve and check in to our rooms. Helpful staff as well as clean rooms. I would stay here again.

Had a great stay! Everyone was very friendly and very clean rooms. Had everything we needed for the 6 nights we were there!! The complimentary coffee was awesome!!