Hotel staff said they didnt alow locals due to us being local, even after we had let them know we were evacuated from our home due to a gas leak they still wouldn't let us check in to our hotel. We had to have a other family member call and give them their ID to check us in. Even with me being a Dimond plus member they wouldnt alow it.

Good

Breakfast

Booked and paid room for my son and my friend. Friend was arriving late. Was told he could check in when he arrived. When he arrived at 12:30 am from driving all evening the "manager" on staff would not allow him to check into his room. He gave the guy my name and his name bcs he wasn't sure who I put the room under and showed his id.The room was under his name not mine. After about 5 minutes my friend got frustrated with the guy bcs he was making the check in process difficult. The clerk then proceeded to tell him he needed to leave the hotel. He didnt get to check in to his room nor stay in a room I already paid for. I have NO idea why he couldn't pull up the room. This morning the same clerk refused to connect me to my sons room bcs we were not able to get thro to him on his phone. It was urgent that we got ahold of him. We didn't know his room # so couldn't request it. The attendant refused to give me his room # or connect me to his room bcs I needed to show my id.The room was under my name and I paid for the room. I told him I could give him all my info as well as the cc to prove who I was. He refused. After 10 minutes I asked if he could call my sons room and give him a message and he said he could do that. Why not tell me that before I lost my mind?? I usually can deal with difficult people but this one sent me through the roof. If you want to get your patience tested go right ahead and stay here. Otherwis I would stay at the hotel right next door to them!

The hotel and our room were very clean and extremely quiet. The parking lot was full, but we never heard anything once inside the room. The few interactions we had with staff were good, they were friendly and knowledgeable. The beds and pillows were SO comfortable! Breakfast was good! This is close to dining and other shopping facilities. I would definitely stay at this location again.

We were on our way to Texas for a funeral and had been driving for 17 hours. We were thankful that they had a room that could fit my family of 6. The breakfast was awesome and the breakfast attendant was top notch. Overall it was a great stay.

My only complaint is that the hot tub was not working. We were told it would be working by the next day(Sunday 8/4/24)but as of 8/5/24 it stil was not. This was one of the reasons I picked Holiday Inn really was looking forward to the hot tub! Everything else was great, clean rooms friendly staff and a good selection on the breakfast.

Very good breakfast quality and choices. Room clean and efficient. Helpful, friendly staff.