El hotel es lindo y pequeño, ideal para ir en pareja. Se encuentra en medio de Amatitlán, el día que nos quedamos había fiesta en la calle de enfrente y se escuchó la música hasta el amanecer.

The hotel was nice only downside they didnt have much for us to eat, we are plant based. Besides that everyone was nice and the service was good. I liked the hot springs pool and my chiro massage was nice at the spa.

My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…

Super comfortable. Staff was very friendly. Great food.

The hotel is located in a beautiful area, ringed by mountains. The landscaping they did was beautfiul. Our room was large and lovely with a private balcony to enjoy the views. The restaurant provided lots of space between guests so felt COVID-safe. Had wonderfu massages. Would highly recommend.

Hotel room and all the property very clean, very professional and friendly staff, their food menu is good for a person that stays for one or two days the food is delicious but there is no much variety in the menu if you stay for more than 2 days in the hotel. I will recommend this place i will come back soon, the Sauna and massage are excellent.

Absolutely incredible!

The hotel is well designed and the amenities like the spa services with thermal baths, massages, etc. were very nice.

la arquitectura y la abundante vegetación, así como el buen servicio

Great service, although the facilities were semi-closed because of the National coronavirus curfew they went about and beyond to take care of me. The facilities are gorgeous and hope to come back once all the facilities are open.

Its a wonderful place to rest friendly stuff i love to stay at this hotel

I waited 3 hours and 20 minutes to get a massage, but no one showed up. The reception only said to wait

Great people! Food is good, spa is great rooms are nice!

You double charged the cost of my stay, Need to get in touch with you ASAP

Great breakfast but evening meal selection not so good.

We loved the unique hotel and grounds. However, it overlooks a poor city... you can’t really tell from the pictures. Also the restaurant closes at 8:30pm.. we arrived at 8:40 and there was nothing to eat... kinda bummed. Glad I brought snacks and we raided the small offering mini bar. The food was great at the restaurant and we enjoyed the spa next door,

Room is clean, good food at the restaurant, very private hot pool. Can enjoy with family every time I visit here. But pretty noisy at night from the party outside of facility. Come here to relax, but it is hard to relax at night due to loud music.

Amazing property with unique rooms. The restaurant and pool area is also spectacular.

Everything was beautiful. The only bad thing is that there are no AC units. Only a fan. So you uave ti open the patio door, but when you do open the patio door, the fly’s come in. Breakfast was awesome and the pools beautiful.

elegant and relaxing

elegant and relaxing

Nice hotel to stay, had 2 spa/massage inside of hotel - new installation. but i found masseuse is not good as before experience, she had very loud voice and very rough hands. When she delivered towels to massage room, she just throw it on the table, it seems she doesn't care her client. I had almost 15-16 times massage experience here in Kawilal ( Santa Teresita) , this time was worst. even though I tipped.

Amazing hotel with hot spot water swimming pool, amazing views, super nice hotel

We spend just one night at this hotel and we did not expect to have such a great experience. The hot springs pools were amazing. The hotel pool is not big but it’s big enough for the hotel guests. We will return in the future and recommend it to our family and friends. Keep up the good work!

Close to town but far from town. A wonderful place to stay and relax. People are really friendly and make your comfort their priority. Food is good and pools are nice and warm. The Jacuzzi was a bit dirty but it was some people before us that left paper and other stuff in there. We used the pool instead that was amazing. The only suggestion will be to trim the trees to create a better view if town at night from the pool

Hotel is impressive. Amazing in every way. The only drawback is that the tranquil setting is disturbed by the loud traffic of the nearby road.

We stayed for one night at the beginning of our trip to Guatamala. We liked it so much we booked 2 nights at the end of our trip. The rooms are the most unique we have ever stayed in. We loved the natural hot springs pool and we had access to the pools at Santa Teresita spa. It was a great way to begin and end our trip.

Beautiful architecture, design. Very helpful, kind staff. we had a very nice relaxing time at Kawilal. The spa is wonderful. i would like to go there more often

The level of service provided was incredible. Everyone at this resort including the groundskeepers were so friendly and helpful. I will definitely recommend and return to this hotel.

This was the worst stay in Guatemala during our entire trip. We got food poisoning from the restaurant and asked the hotel for medication which they didnt carry. The outside area was to dangerous to walk anywhere and the dogs and roosters were very loud all night long. I ran a high fever and threw up all night long, fighting my partner for the bathroom as he was extremely sick as well. Spending over 100$ in Guatemala everywhere else left us feeling fine expect for this hotel. Absolutely horrible quality. We will never return here and I advise anyone else to stay elsewhere!

This was the worst stay in Guatemala during our entire trip. We got food poisoning from the restaurant and asked the hotel for medication which they didn't carry. The outside area was to dangerous to walk anywhere and the dogs and roosters were very loud all night long. I ran a high fever and threw up all night long, fighting my partner for the bathroom as he was extremely sick as well. Spending over 100$ in Guatemala everywhere else left us feeling fine expect for this hotel. Absolutely horrible quality. We will never return here and I advise anyone else to stay elsewhere!

Hotel is far from Antigua and Guatemala City but they can arrange transfers. Was perfect for us as we had an exhausting Central America trip that ended here so we needed the relaxing time but there isn't much to do at night and it isn't a safe area to wander outside. Massages were just ok.