Terrific, helpful and professional staff. Quiet stay as well. Lot's of dining options nearby and the breakfast at the hotel was nice.

I have stayed there previously. It was a comfort to know the hospitality is always the same.

Staff are amazing

It was the usual Hyatt with the nice room design. Breakfast was good and the staff was friendly and helpful. I liked that it was close to the highway and we could walk to Longhorn. The carpets are beginning to show some wear and the common areas weren’t so clean.

The nicest and customer service oriented employees

Overall good. The carpet was not as fresh as it should have been. There was evidence that a pet had been in the room we had.

Great customer service

Me and my family had a great stay here. The breakfast was amazing and the staff was very friendly and helpful. Will definitely stay here again.

Great location all around from ambiance to service

All the staff were very friendly and helpful. The property is new but did have signs that maintenance is lacking - air conditioning and toilet not working in the first room (they did immediately relocate us to a room that was fine), one of the elevators was out of service, and the spring on the room door wouldn't automatically close.

Bathroom sink had hair in it, shower tiles are cracked. The room had an opened soda can still cold in it at arrival. Front desk personnel is very friendly, but otherwise I was not impressed.

The rooms are spacious and the staff are very friendly. Also, great breakfast!

Hotel is dated looking. Beds are rock hard and the breakfast selection was lacking. Ended up moving to another hotel that was much nicer for less money.

Reserved a room and the hotel had no rooms to give me. Slept in my car.

The staff was welcoming and friendly.

We had a slight problem and the staff was on it. I will definitely recommend this hotel for your visit to Columbus MS.

Booked a room for the weekend for my son. Wanted him to scout the location for me, prior to booking a weekend event for 100 people. So glad I investigated. Upon arriving for check-in, the front desk staff said that because he lived within 50 miles he was required to pay a $250 CASH deposit, in addition to the already fully paid reservation. When I got on the phone, they said they would make an exception to their "policy" and accept a credit card. They said the card normally needs to be physically present, but I insisted that if I could pay for the room remotely with a card, then I should be able to do the same with this deposit. After scouring their website, I confirmed that the only policy listed had to do with pets. When I went to the hotel the following week and asked to see any written evidence on the website or on paper of this "policy," they had nothing. The manager on duty got extremely agitated and rude and said they could charge anyone anything they wanted and could even refuse service. I explained I was simply trying to get confirmation of the "policy" that have been communicated, to ensure that someone wasn't trying to rip me off. These guys seem to be making up policies on the fly and hoping to do who knows what with the cash they convince people to hand over. My guess is the cash would get "lost." Do not trust this staff. This place is super sketchy.

Everything about this place was great! The service was unmatched and the facilities were clean and neat.

Great staff! Comfortable bed. Only drawback was the tiny space between the shower and sink where the toilet got placed. My husband, a six foot tall man with athletic build, barely fit in the space. Just a poor design. But the staff and location were outstanding!

Staff was friendly and very helpful. Room was nice and clean. Most definitely will book again.

Great place to stay !

Staff was very friendly.

An amazing experience…That’s why we stay at the Hyatt Place, Columbus!

Wonderful atmosphere

Good size rooms, nice lobby conveniences, friendly staff. Breakfast quality could be improved.

The hotel has a nice lobby and dining area. This is the best part of the hotel. The rooms are very plain at best and dated and a little worn. Ice is on 3 and 4 floors with the 3rd being out of order. Parking is congested and fills up quickly. This is in a great location and just needs a little updating and it will be as good as any

We had a double queen room and it was HUGE! It was so spacious and could have easily fit 6 with the pull out couch. I absolutely love this hotel!

The property needs to be renovated.

Decent hotel. Probably the best in the area. Definitely not a 5 star hotel. Priced too high for the area. Rooms clean, but walls and doors are beat up. Bugs in bathroom. Empty soap canisters. Would definitely rate it around 3.5 stars. Decent breakfast. Not as many options as other 4-5 star hotels. Overall a good hotel, just not what I would expect for a Hyatt and the high price. Prices definitely need to come down at least $20 a room a night.

Ended up having two reservations and was corrected to my satisfaction! Very attentive staff and super friendly!

Wonderful staff, clean room, excellent breakfast. Would stay again.

I gave this property 4 stars because it’s just not a 5 star property. It’s not even a 4 star property in many areas. But, it is as nice as it gets in this area. And, the staff were all very attentive and nice. Definitely a good stay for families and business travelers in the area.