The check-in experience was extremely unsatisfactory. We arrived shortly after midnight to find the overnight clerk gambling on his phone. He was rude and dismissive throughout the process. Despite having prepaid over two weeks ago through a third-party service, the clerk demanded that I insert my card without providing any explanation for the charges. When I inquired about the amount, he reacted with frustration and claimed he had to restart the process multiple times, which was not my fault. His unprofessional behavior continued as he insisted a full night's payment was due at check-in, even though I had already paid online. He refused to review the receipt and became increasingly agitated when I questioned his rudeness. It was only after he put his phone down and properly checked his screen that he acknowledged our prior payment. This made for a terrible check-in experience. However, the morning staff was exceptionally kind and professional, offering a stark contrast to the overnight clerk. Additionally, the breakfast was delicious.

Convenient but the room we had did not have a good view: parking garage.

We just had a one night stopover stay but this was a GREAT choice. We felt comfortable, the room was immaculate and the service was great. We checked in late but they were friendly and thorough in helping us get settled. I would definitely stay here again. We drive through the area a couple times a year. We'll be back.

Very nice hotel with lobby bar and free breakfast. Parking garage adjacent to hotel and convenient. Rooms were spacious and staff friendly. Will stay here again.

Awesome new residence inn style. Super clean and just a great vibe/feel. Staff was all super kind and helpful.

Hotel was very clean and had everything we needed. The gym was well equipped and even had some machines in addition to free weights and cardio equipment.

I checked in at night and the desk person was not very friendly. Otherwise morning staff were great. Hotel was clean. Breakfast was regular fare with a big, nice eating area. And there was a nice park across the street.

Very nice suites, very kind and friendly staff. Will return soon for sure.

Wonderful stay, will book again.

Parking too far

Very nice room, but had a horrible sewage smell. Management sent maintenance to spray air freshener instead of giving me another room. Smelled so bad I had to sleep on the sofa instead of the bed. Only thing they did was comp my parking. I’m very disappointed and dissatisfied.

This hotel was one of the best I have stayed in. It is very clean and modern with an excellent bar and bar food. The staff were very friendly. The room was very clean and had everything you needed.

Favorite hotel in Clayton

It was difficult to find rooms with two beds in the Sri. Louis area at the time. The Residence Inn had exactly what I wanted and was just one mile away from my family gathering. I had a little bit of trouble finding the entrance due to the valet parking spot in front. I called the hotel and was told to pull into the valet spot to park for registration. Wonderful lounge and great staff.

Staff was so friendly and helpful. Facility is spotless.

Great rooms, great breakfast

It was amazing.The hotel was really clean.All of the workers were very friendly. And the breakfast was good

Located near a park, close to everything, very modern, wonderful breakfast

Located in a very nice area. Hotel was clean and comfortable. Parking was easy and front desk was helpful. Would highly recommend.

The staff seemed harried, irritable and understaffed. I asked for an ice bucket and it arrived an hour later. Some staff did not understand, and could not speak, English. I understand Covid staffing issues, but this was ran very much like a "self-service" hotel, but the rates don't reflect this.

We had very nice stay with Residence Inn. We loved our room, the staff, all very nice!. Will definitely stay again.

Hotel and room were clean, well maintained and attractive, but..... Parking SUCKED! Poor explanation of parking situation in what I guess is a shared parking garage. Very inconvenient. Saw other people who had checked in and couldn't figure how to get back to the hotel from their vehicle.

Great service, the rooms were very clean and a very friendly staff. Highly recommend to stay here in Clayton.

The room was larger than average and very clean. The staff was friendly and courteous, and the fitness area had plenty of updated equipment and dumbbells. It’s clearly a newer hotel and I would definitely stay there again.

A very nice property in normal weather We were there Jan 12-15 during a cold spell the lobby was freezing all weekend, the thermostat in the fitness center read 56 on Saturday and Sunday No half and half sat or sun or Monday No beer at the lobby store and the bar was not open on a playoff Sunday A good manager would have walked down the block (as I had to do in minus 5 weather) and purchased half and half for the breakfast room and lobby coffee bar and beer for sale at the store (which did have wine) It does not cut it to say for 3 days “we did not get a delivery” when there is a Strawbs a block away!

Excellent large rooms. Very clean property. Attentive and friendly staff

I loved it and will definitely be back! It exceeded my expectations. I dont have anything bad to say!

Ansolutely beautiful and modern rooms, lovely staff and great location

Please buy better quality shampoo and body wash, improve your water softener. It took forever to wash off completely.

This hotel looks new and is super clean. Our room was huge and comfortable. Breakfast was delicious (hot) and staff was friendly and helpful.

The hotel is new and clean in a good location. However there was no parking in front of the hotel to get checked in. Come the parking garage you have to walk through the dark alley around to the front as the hotel keys do not allow for side access. Once I got back to the hotel, shortly before 8 pm the bar was already closed. I would not recommend this hotel.

We were very impressed with this property. The entire hotel was clean and staff were super helpful. Thank you for the wonderful stay, we will definitely be staying again!