Bertam Resort,Penang

4.4 / 5.0

Excellent(1,761 Reviews)

Resort in Penang

5-Star Resort

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Set in Kepala Batas, 21 km from Sunway Carnival Mall, Bertam Resort, Penang offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Penang

Nearby attractions

Entopia by Penang Butterfly Farm

28.5 mi

Wonder Food Museum

17.6 mi

Rainbow Skywalk, Penang Attractions

18.7 mi

Curtis Crest Treetop Walk

24.3 mi

Available Rooms

Superior Twin Room

2 Single • 290 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Superior King Room

1 King • 290 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 King • 592 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

RRRR

Bertam Resort,Penang

RRRR

4.4 / 5.0

Excellent(1,761 Reviews)

Resort in Penang

5-Star Resort

Reasons to book

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Set in Kepala Batas, 21 km from Sunway Carnival Mall, Bertam Resort, Penang offers accommodation with an outdoor swimming pool, free private parking, a fitness centre and a garden.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Penang

Nearby attractions

Entopia by Penang Butterfly Farm

28.5 mi

Wonder Food Museum

17.6 mi

Rainbow Skywalk, Penang Attractions

18.7 mi

Curtis Crest Treetop Walk

24.3 mi

Available Rooms

Superior Twin Room

2 Single • 290 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Superior King Room

1 King • 290 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Deluxe Twin Room

2 Single • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Executive Suite

1 King • 592 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

4.4 / 5.0

Excellent(1,761 Reviews)

100% verified reviews

5.0 / 5.0

Aug 2024

Waleed (staff member) was the nicest person in the whole of Malaysia that I had met.

The staff were lovely! And the place is so clean

Location is tricky

5.0 / 5.0

Jun 2024

WONDERFUL HOTEL

Semua suka....bilik yang sangat ohsem. Berbaloi dengan harga. Ada welcome drink masa sampai dan bila masuk bilik ada set buah-buahan. Breakfast Hotel sangat pelbagai menu makanan dan sesuai untuk semua peringkat umur. Kolam yang luas dan melange best giler.

Dapat bilik yang jauh dari lift. Kesian kat husband perlu jalan jauh dari lift je bilik.

4.0 / 5.0

May 2024

Will come again for sure!

One If the nicest swimming pools around. The bed was Comfy.

Becos its an open concept the lobby tends to be hot.

5.0 / 5.0

May 2024

Magnificient

The interior design of the hotel & rooms, also the location is perfect. Few meters from the highway exit.

Majority of the F&B staffs are lack of knowlegde about F&B service standards. When asked regarding anything always replied with “Tak tau”. Also we noticed that they brought food from the outlet to the rooms/hall without covered, not even a plastic wrap. This may cause food contimination during the delivery.

2.5 / 5.0

May 2024

Mantabb

Great breakfast with a reasonable price, staff treat us nicely.

Get there have to turn quite long way.

4.5 / 5.0

May 2024

Yes i will come again and hope some improvement for their service

I didn’t realise that Bertam Resort have really nice place to offer. Of course will repeat to stay this place after this. Breakfast is good plenty of food to enjoy from local to english.

Valet parking is not well organise. They dont put signage for your car (plate number) let say u go out for dinner then come back someone will take ur spot when you are not around. They only offer buffet instead of ala carte. You only can enjoy ala carte menu from your Room!

4.5 / 5.0

May 2024

👍🏻👍🏻

Staff service👍🏻👍🏻

Everything was good

4.5 / 5.0

May 2024

Suitable for short vacation. I will be coming again

Value for money

5.0 / 5.0

May 2024

Brilliant stay, staff were so helpful and food was amazing, props to the head chef and his team!

Amenities, pool, overall hospitality, food, rooms everything was amazing! Felt like you were staying in a complete different planet! The water park next door was fun too!

Water temperature in the shower kept going hot and cold

4.5 / 5.0

May 2024

An enjoyable stay.

Friendly stuff. Good breakfast.

4.5 / 5.0

Apr 2024

overall nice stay. only games room no aircond and need to call to open. after few times call still no action. second day

the views and design very nice. love all the port for picture

the choice of breakfast not variety. sausage MUST have but for second day not prepared.

3.0 / 5.0

Apr 2024

I love the properties but i dont satisfies with the service

The hotel is very beautiful and comfortable

Hard to reach the staff on duty . I have call the reception and room service for 20 times no body answer . The service is very slow and disappointed because i have a baby and need fast response from the hotel service . The food at the coffee house also bad tastes

5.0 / 5.0

Apr 2024

Worth the money.. my son really enjoy the stay..

Swimming pool is the best 👍

5.0 / 5.0

Apr 2024

I really enjoy my holiday at this beautiful resort.

Very nice architecture, beautiful deco, beautiful building, friendly staff, lovely place.

Only have a chance to try the breakfast. To improve on the foods. But what lovely restaurant.

2.5 / 5.0

Apr 2024

Bad experience.

many places to ootd.

The food was so so.. nasi lemak was salty. room service didn't pick up the call, never answered. I make an order at around 8 pm on 10/4 but until 930 pm don't get the food. My husband went to the counter to check but no one knows about that. we call from hp and they say the food was on the way. so frustrated. The day before, after check in and tell the counter to make reservations for iftar and the counter ask to go to restaurant to make reservations but when we were there, the restaurant staff requested us to make a call for reservations. 6 times call nobody answered. why ask we all to go to restaurant if we have to make a call. nonsense. I already pm and tell about food order so slow but they never respond. It was a bad experience in Bertam resort.

1.5 / 5.0

Apr 2024

Below par. A bad experience overall.

New hotel. Close to restaurants.

We upgraded to Club Executive room. It stated that it has a sofa bed, but turned out it was just a sofa. So, we cannot get our child to sleep there. We asked for extra bed, but they said the policy does not allow for extra bed in the club executive room. We were appauled. Why would we pay for a club executive room if we cannot use the space provided to get an extra bed?. The whole experience was utterly bad. Phone line is also not available after 12am, of which we had to go down to reception to ask for extra blankets. It was a bad experience overall and definitely not worth the money we paid for.

5.0 / 5.0

Mar 2024

Fabulous

Great receptionist. The staff very friendly and helpful. Nice location, walking distance to many restaurant. The rooms were very nice and cozy.

5.0 / 5.0

Feb 2024

Very best!!!

Everything

5.0 / 5.0

Feb 2024

saya pasti akan datang menginap di sini lagi ☺️

persekitaran yang menarik dan tenang. staff yang friendly. breakfast yang banyak pilihan. ruang bilik yang sangat selesa dan bersih.

masa penggunaan kolam renang sangat terhad. dicadangkan untuk lanjutkan masa di kolam renang sehingga 11 malam.

2.5 / 5.0

Feb 2024

Average

The attraction of this hotel is the waterpark next door.

The services. they claim its a 5 ⭐️ hotel. 5 star accommodation/ facilities should allign with 5 star of services too. Most of my stays in hotel/ resort was 5star chosen. i knew the difference. Kindly train your staff educately on how to serve better and be good hotelier. Otherwise you wont get regular/repetitive customer.

1.5 / 5.0

Feb 2024

Great all only the bathroom

Actually the bathroom toilets pipes is leaking so since i arrived i’m very tired that night and feelinh let it be.

the pipes of toilet leak

5.0 / 5.0

Feb 2024

Great Days in Bertam Resort with Kids

The swimming pool is very clean and the water is crystal clear. Very good filtration and pumping system I suppose. The staffs are ALL (those we encountered) friendly and helpful. The swimming pool again large enough to support high number of visitors.

None, at least those that reduce my rating. Though, some thought for me, is to get the swimming pool area, especially on the wall side filled in with lights during the late evening. The night view will be stunning (ehem for the photoshoot purpose)

5.0 / 5.0

Feb 2024

Awsome place to stay

Very beautiful place to stay, the room was spacious 😍. Im gonna be back here. 24Hrs Reception service as I do late check in last time. Good for family as beside the resort is the Water theme park

Nothing

4.5 / 5.0

Feb 2024

percutian yang meyeronokan dah pasti datang lagi😜

suasana yg tenang dah barsih

parking tiada bumbung…kalau hujan agak sukar

5.0 / 5.0

Feb 2024

Exceptional

Everything is just wow. Environment is fantastic.The Room is exceptional. Location is strategic. Swimming pool is fun. What a beautiful hotel resort. Me and my family is really enjoying staying here

4.5 / 5.0

Feb 2024

terbaik semuanya.

excellent

nothing

5.0 / 5.0

Feb 2024

excellent

4.5 / 5.0

Feb 2024

love and will come again!

the hotel interior is fascinated

they dont have or provide rubbish bin at the lobby area and its so difficult to see.

4.0 / 5.0

Feb 2024

Must Go in Bertam

Pool, bfast and near to waterpark. Room service was so good. The food was fabulous. They cooked for us at 1am. Alhamdulillah

None

3.5 / 5.0

Feb 2024

It was a pleasant stay though with good facilities.

The swimming pool and breakfast

The receptionist was very slow and the place is quite overpriced for the kind of room they offered.

3.5 / 5.0

Feb 2024

Average stays

The water themepark

The waiting time for check in

3.0 / 5.0

Jan 2024

Bertam Resort - need improvement or won't last..

I like the interior and decoration.. Very good design and comfy..

I don't like that my access card is always problem.. In my stay there for 3 nights, I have to reset and go to reception 5 times to reset the access card.. I don't like that I requested that my room and my parents room side by side but did not manage to get it although when I arrive there wasn't any crowd yet.. Plus the reception a bit rude.. And I don't like that being a 5 star, the drinking water is minimum 2 bottles, additional bottle would be rm10/bottle.. It's 5 star, this is embarrassing for their standard.. Breakfast, have to dine outside because the cafeteria is full.. What standard is that.. Btw, this is my observations, there is still room to improve.. Also not forgetting that the lobby has some short circuit problem during my stay which kinda annoying it keeps tripping from time to time..

2.5 / 5.0

Jan 2024

wont come again

place full and have to sit outside

the service at reception was bad and poor. room cleanliness as well when i enter room was smelly

5.0 / 5.0

Jan 2024

I love the hotel everything, expecially the staff so friendly good job everyone ..

Yes i like it so much and because so expensive and every space like at morocco 😍😍😍😍😍

I don’t know i think all the property complete

5.0 / 5.0

Jan 2024

Another staycation at BR

Love the decoration, view, the spacious of the room with sofa and friendly staff

The room I got is quite far from everything else compared to our last stay.

4.5 / 5.0

Jan 2024

Leisure time

The hospitality of the staff. The big pool normally I wouldn't want to swim but this time got the opportunity to swim with my husband and daughter. Will definitely come again.

Bertam itself is a quiet town. Not many eatery to sample Penang food.

4.0 / 5.0

Jan 2024

Fun, joyful, pleasant

Room size was perfect. All the staff were super nice and attentive especially Hasna and her Haziza and Ridzuan. All off them were super helpful and joyful to talk to. They gave great recommendations for near by eateries and ideas for our next trip to langkawi.

The position of the air-conditioner in the room was in the wrong place. We struggled to fall asleep at night as the AC was blowing the cold air near our feet and not the face, so we had to sleep upside down on the bed. Could do with more fruit selections in the breakfast bar.

4.0 / 5.0

Jan 2024

Best

Semua best dan cantik..

Tiada

4.5 / 5.0

Jan 2024

Resort hotel with good facilities

Easy access from Highway, ample of carpark spaces, quiet location.

The temp of water from shower head kept on changing from warm to cold and from cold to hot, totally not able to adjust.

FAQs

How much does this resort cost compared to others in Penang?

The average price for a rental in Penang is R 769 per night. This rental is R 218 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Bertam Resort,Penang. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Bertam Resort,Penang. Enjoy the water!

Is Bertam Resort,Penang pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Bertam Resort,Penang?

We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.

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RRRR

Bertam Resort,Penang

Resort in Penang

Reasons to book

About this resort

Amenities

Map of Penang

Nearby attractions

Available Rooms

Superior Twin Room

Superior King Room

Deluxe King Room

Deluxe Twin Room

Executive Suite

Bertam Resort,Penang

Resort in Penang

Reasons to book

About this resort

Amenities

Map of Penang

Nearby attractions

Available Rooms

Superior Twin Room

Superior King Room

Deluxe King Room

Deluxe Twin Room

Executive Suite

Ratings and reviews

FAQs

How much does this resort cost compared to others in Penang?

Is parking included with this resort?

Is there a pool at this resort?

Is Bertam Resort,Penang pet friendly?

What amenities are available at Bertam Resort,Penang?

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