Apartments amenities shall not be rated 4 stars

Apartments amenities shall not be rated 4 stars

Great location

Great location

The front desk customer service was really bad. The people at the front desk when we were leaving were unhelpful and completely rude and wouldn’t even give us water- we paid A LOT for three rooms and they can’t find a bottle of water? Also another person at the front desk check in didn’t mention when we checked in that we could get discounted tickets for transportation around interlaken. That would have saved us a lot! The suite had a nice view but poorly preserved floors. The family apartments were nice but really far and no elevator. I was very disappointed for the amount of money we paid. We are also Accor silver but because we booked through Expedia they wouldn’t honor any of the perks.

The front desk customer service was really bad. The people at the front desk when we were leaving were unhelpful and completely rude and wouldn’t even give us water- we paid A LOT for three rooms and they can’t find a bottle of water? Also another person at the front desk check in didn’t mention when we checked in that we could get discounted tickets for transportation around interlaken. That would have saved us a lot! The suite had a nice view but poorly preserved floors. The family apartments were nice but really far and no elevator. I was very disappointed for the amount of money we paid. We are also Accor silver but because we booked through Expedia they wouldn’t honor any of the perks.

The only good thing about this hotel was the location. It was near the train station and was overall centric. However, our room was in front of a parking lot in a building completely separate from the main one shown in the pictures. The rooms were not clean, the AC didn’t work, and the people working the front desk were rather rude as well. We were in 5 other hotels during this trip and the other 4 were great, but our experience in this hotel was just horrible.

The only good thing about this hotel was the location. It was near the train station and was overall centric. However, our room was in front of a parking lot in a building completely separate from the main one shown in the pictures. The rooms were not clean, the AC didn’t work, and the people working the front desk were rather rude as well. We were in 5 other hotels during this trip and the other 4 were great, but our experience in this hotel was just horrible.

The hotel was had some shabby elements and air conditioning was not individualized . Parts of shower fell apart

The hotel was had some shabby elements and air conditioning was not individualized . Parts of shower fell apart

The property is in a good location. Staff was very welcoming and helpful. Especially Shams in the front desk was very friendly and helped with all the things we ask for; thanks again. The property provided us bus tickets for transportation and also shuttle for the train station. The breakfast was good but I highly suggest them to expand their cheese options. The room was good with a nice view and balcony. They prepared some welcome chocolates and fruits for us. Unfortunately, the minibar is not refreshed very day. Overall I highly recommend the property :)

The property is in a good location. Staff was very welcoming and helpful. Especially Shams in the front desk was very friendly and helped with all the things we ask for; thanks again. The property provided us bus tickets for transportation and also shuttle for the train station. The breakfast was good but I highly suggest them to expand their cheese options. The room was good with a nice view and balcony. They prepared some welcome chocolates and fruits for us. Unfortunately, the minibar is not refreshed very day. Overall I highly recommend the property :)

We stayed in the modern part of the hotel and our room overlooked a small farm and construction. Loved interlaken … the breakfast was lovely

We stayed in the modern part of the hotel and our room overlooked a small farm and construction. Loved interlaken … the breakfast was lovely

Overall great stay

Overall great stay

We really enjoyed our stay at this hotel, thanks to its convenient location within walking distance of restaurants, stores, and activities. We opted for the modern room, which was spacious with a great view, and the staff were exceptionally friendly and helpful. The breakfast was decent, too. However, the mattress in our room was outdated and uncomfortable. Overall, the combination of location and price made for a pleasant experience.

We really enjoyed our stay at this hotel, thanks to its convenient location within walking distance of restaurants, stores, and activities. We opted for the modern room, which was spacious with a great view, and the staff were exceptionally friendly and helpful. The breakfast was decent, too. However, the mattress in our room was outdated and uncomfortable. Overall, the combination of location and price made for a pleasant experience.

The property was very historic and room was quite spacious with a big patio balcony.

The property was very historic and room was quite spacious with a big patio balcony.

Absolutely outstanding property and a delightful location!!

Absolutely outstanding property and a delightful location!!

Centrally located. Close to both train stations. Nice and clean hotel with friendly staff. Complimentary service to snd from train station.

Centrally located. Close to both train stations. Nice and clean hotel with friendly staff. Complimentary service to snd from train station.

I loved staying at this beautiful, historic hotel! We felt so welcome and safe here, and the bedroom and bathroom were very nice, comfortable, clean, spacious and peaceful, and have great views, at least on the upper floors. We stayed on the 5th floor, and had a wonderful view of the church and mountains. :) The restaurant is amazing! The food was top quality, and the service was superb. The huge breakfast buffet is included, and comes with cappuccinos, etc. You just have to ask. I highly recommend this wonderful hotel! :)

I loved staying at this beautiful, historic hotel! We felt so welcome and safe here, and the bedroom and bathroom were very nice, comfortable, clean, spacious and peaceful, and have great views, at least on the upper floors. We stayed on the 5th floor, and had a wonderful view of the church and mountains. :) The restaurant is amazing! The food was top quality, and the service was superb. The huge breakfast buffet is included, and comes with cappuccinos, etc. You just have to ask. I highly recommend this wonderful hotel! :)

Great staffing and service. Amir went above and beyond to help us, receptionist made everything possible for us. We are very grateful for the stay at Royal.

Great staffing and service. Amir went above and beyond to help us, receptionist made everything possible for us. We are very grateful for the stay at Royal.

The pictures posted are different from the hotel real condition, the junior suits are located in a different building and looks very depressing, the hotel is completely outdated , the staff was friendly and helpful when I requested an upgrade.

The pictures posted are different from the hotel real condition, the junior suits are located in a different building and looks very depressing, the hotel is completely outdated , the staff was friendly and helpful when I requested an upgrade.

Lovely hotel, but not 5 stars hotel, I don't understand why Expedia keeps listing these hotels as 5-star hotels, it's a 4-star hotel, period. it's not on the upscale end at all, I've stayed at 5-star hotels, and this one isn't one of them. every time I book a "5-star hotel" through Expedia it ends up being a 4-star hotel. Aside from that, the hotel is centrally located, within walking distance to the train station, (if it's not raining, you can walk) but if it is raining you can ask the hotel to pick you up, it's a two min drive. The staff was very friendly, professional, attentive, and very helpful! The hotel grounds are very old, it could use a light remodel, by now. We also had the absolute WORSE shower experience in my 15 years of traveling the world, I can't believe they have this type of shower with the worse water pressure I have ever experienced, the shower had a very old handheld shower as a showerhead! The hotel price was very expensive for a 4-star hotel pretending to be 5 stars. I didn't get a luxury feel at all, especially with that terrible shower. The hotel website did a fabulous job of conveying that luxury feel, however when you stay there, it's not like that at all. You can tell it was really lovely in its heyday and it's seen better days but not anymore. All in all, we enjoyed our stay very much, it was very clean, and I still recommend it for its proximity to everything in Interlaken and the lovely staff but don't expect a fancy hotel because it's not.

Lovely hotel, but not 5 stars hotel, I don't understand why Expedia keeps listing these hotels as 5-star hotels, it's a 4-star hotel, period. it's not on the upscale end at all, I've stayed at 5-star hotels, and this one isn't one of them. every time I book a "5-star hotel" through Expedia it ends up being a 4-star hotel. Aside from that, the hotel is centrally located, within walking distance to the train station, (if it's not raining, you can walk) but if it is raining you can ask the hotel to pick you up, it's a two min drive. The staff was very friendly, professional, attentive, and very helpful! The hotel grounds are very old, it could use a light remodel, by now. We also had the absolute WORSE shower experience in my 15 years of traveling the world, I can't believe they have this type of shower with the worse water pressure I have ever experienced, the shower had a very old handheld shower as a showerhead! The hotel price was very expensive for a 4-star hotel pretending to be 5 stars. I didn't get a luxury feel at all, especially with that terrible shower. The hotel website did a fabulous job of conveying that luxury feel, however when you stay there, it's not like that at all. You can tell it was really lovely in its heyday and it's seen better days but not anymore. All in all, we enjoyed our stay very much, it was very clean, and I still recommend it for its proximity to everything in Interlaken and the lovely staff but don't expect a fancy hotel because it's not.