Illusion Boutique Hotel By BFH

Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi

Junior Room | Minibar, in-room safe, blackout drapes, free WiFi

Superior Room, Partial Ocean View (Cabanas Vision) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

7.8 / 10.0

Very good(752 Ratings)

Hotel in Playa del Carmen

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel with free breakfast, a quick walk to Central Square
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance, and multilingual staff are onsite.
Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Beds not specified • 269 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Junior Room

Beds not specified • 301 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Superior Room, Partial Ocean View (Cabanas Vision)

Beds not specified • 366 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Deluxe Room

Beds not specified • 430 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Premium Room

Beds not specified • 624 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

RRRR

Illusion Boutique Hotel By BFH

RRRR

7.8 / 10.0

Very good(752 Ratings)

Hotel in Playa del Carmen

2 guests · 1 bedroom · 1 bath

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Internet / Wifi

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Beds not specified • 269 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Junior Room

Beds not specified • 301 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Superior Room, Partial Ocean View (Cabanas Vision)

Beds not specified • 366 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Deluxe Room

Beds not specified • 430 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Premium Room

Beds not specified • 624 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Ratings and reviews

7.8 / 10.0

Very good(752 Ratings)

4.0 / 10.0

Dec 2024

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.

5.0 / 10.0

Nov 2024

My room was really good, the bed comfortable and with a sea view. It is perfectly situated just beside the beach and very central in Playa del Carmen. Nicolas helped me when the remote control for the aircondition did not work, and he has a very nice attitude and knows service. Thank you. Not everyone speaks English, so Google Translate or a dictionary is handy. A lot was fixed during my stay. Workers did a good job with plants around the pool area and the elevator was fixed my last day. I had wished a more healthy breakfast, but that is very personal. I definitely would go back if I had the same room again. Yes, and you need earplugs to sleep.

5.0 / 10.0

Nov 2024

2.0 / 10.0

Sep 2024

Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room

2.0 / 10.0

Aug 2024

Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client

2.0 / 10.0

Aug 2024

2.0 / 10.0

Aug 2024

Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.

2.0 / 10.0

Aug 2024

6.0 / 10.0

Aug 2024

For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.

6.0 / 10.0

Aug 2024

4.0 / 10.0

Jul 2024

Staff

4.0 / 10.0

Jul 2024

Staff

2.0 / 10.0

Jul 2024

The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.

4.0 / 10.0

Jul 2024

The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.

4.0 / 10.0

Jul 2024

2.0 / 10.0

Jul 2024

4.0 / 10.0

Jul 2024

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

4.0 / 10.0

Jul 2024

6.0 / 10.0

Jun 2024

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need

6.0 / 10.0

Jun 2024

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need

6.0 / 10.0

Jun 2024

The service is good but the property requires maintenance. Dont like me when wakes up and the water don’t works

6.0 / 10.0

Jun 2024

The service is good but the property requires maintenance. Dont like me when wakes up and the water don’t works

6.0 / 10.0

Apr 2024

The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.

6.0 / 10.0

Apr 2024

4.0 / 10.0

Apr 2024

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.

4.0 / 10.0

Apr 2024

10.0 / 10.0

Apr 2024

Getting up to 5th floor was a trek eith no elevator service.

10.0 / 10.0

Apr 2024

Getting up to 5th floor was a trek eith no elevator service.

6.0 / 10.0

Apr 2024

The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.

6.0 / 10.0

Apr 2024

8.0 / 10.0

Apr 2024

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.

8.0 / 10.0

Apr 2024

4.0 / 10.0

Apr 2024

I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.

4.0 / 10.0

Apr 2024

3.0 / 10.0

Mar 2024

I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.

3.0 / 10.0

Mar 2024

6.0 / 10.0

Feb 2024

We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…

6.0 / 10.0

Feb 2024

We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…

10.0 / 10.0

Feb 2024

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all

10.0 / 10.0

Feb 2024

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is R 2,304 per night. This rental is R 1,036 less expensive than the average.

Is parking included with this hotel?

Parking is not specified as an available amenity at Illusion Boutique Hotel By BFH. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Illusion Boutique Hotel By BFH. Enjoy the water!

Is Illusion Boutique Hotel By BFH pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Illusion Boutique Hotel By BFH?

We found 4 amenities for this rental. This includes pool, air conditioner, internet / wifi, and tv.

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Villa Ana Lucía.

Illusion Boutique Hotel By BFH

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Junior Room

Superior Room, Partial Ocean View (Cabanas Vision)

Deluxe Room

Premium Room

Illusion Boutique Hotel By BFH

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Standard Quadruple Room

Junior Room

Superior Room, Partial Ocean View (Cabanas Vision)

Deluxe Room

Premium Room

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Illusion Boutique Hotel By BFH pet friendly?

What amenities are available at Illusion Boutique Hotel By BFH?

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