It was a pleasurable experience.

It was a pleasurable experience.

Great service and attentive staff. Everything ran perfectly. This was a perfect place to stay and close to the Parks and Safari.

Great service and attentive staff. Everything ran perfectly. This was a perfect place to stay and close to the Parks and Safari.

Great stay in so many ways. Shout out to Messrs Krisha (GM) and Kimaro on the management side, Scholastica at front desk / reception, and Jackson, Eva, and Mikidadi in the restaurant. Great customer services.

Staff very professional and helpful. Beautiful property and well maintained

Property was well taken care of. Rooms were clean and staff were very friendly and helpful. Would definitely stay again

Property was well taken care of. Rooms were clean and staff were very friendly and helpful. Would definitely stay again

Staff was incredible! Helpful and polite!

Staff was incredible! Helpful and polite!

You couldn’t walk safe anywhere.

You couldn’t walk safe anywhere.

Excellent place and people.

Excellent place and people.

Must stay

Must stay

I had booked 4 rooms, for 7 pax. Out of which we only got 1 room as per the booking i.e TRADITIONAL ROOM WITH 2 Queen Beds. The rest 3 out of 4 rooms were not available during check-in and we were dumped into smaller rooms with 2 single beds. Inpite of having a prepaid booking, a month in advance, our rooms were not available. We were treated like walki-in clients and told take what we were getting. It was a very disappointing and terrible experience. After complaining and writing to the ROOMS DIVISION manager, we were told it was an upgrade. The staff at Four Points Sheraton is not at all serious and considerate. I am shocked that hotel of this high standard can take their clients for a ride and cheat you. It is so humiliating. I have travelled enough, to make out a difference between an upgrade and a downgrade of room. A smaller room with 2 single beds from the room originally booked is explained to me as an upgrade, this is totally not acceptable. I do not know how EXPEDIA will be able to help me resolve this matter, but I have surely learnt a lesson, never to prepay a booking so at least you have a choice to walk out or settle for what you are paying for.

I had booked 4 rooms, for 7 pax. Out of which we only got 1 room as per the booking i.e TRADITIONAL ROOM WITH 2 Queen Beds. The rest 3 out of 4 rooms were not available during check-in and we were dumped into smaller rooms with 2 single beds. Inpite of having a prepaid booking, a month in advance, our rooms were not available. We were treated like walki-in clients and told take what we were getting. It was a very disappointing and terrible experience. After complaining and writing to the ROOMS DIVISION manager, we were told it was an upgrade. The staff at Four Points Sheraton is not at all serious and considerate. I am shocked that hotel of this high standard can take their clients for a ride and cheat you. It is so humiliating. I have travelled enough, to make out a difference between an upgrade and a downgrade of room. A smaller room with 2 single beds from the room originally booked is explained to me as an upgrade, this is totally not acceptable. I do not know how EXPEDIA will be able to help me resolve this matter, but I have surely learnt a lesson, never to prepay a booking so at least you have a choice to walk out or settle for what you are paying for.

Overall good stay.

Overall good stay.

Four point Sheraton Hotel was amazing and quiet

Four point Sheraton Hotel was amazing and quiet

Nice place

Nice place

good location in town center. The lobby is too small and crowded. Good breakfast. Rooms are average, but with good shower and TV. Nice garden and pool. The gym is substandard. The staff is helpful.

good location in town center. The lobby is too small and crowded. Good breakfast. Rooms are average, but with good shower and TV. Nice garden and pool. The gym is substandard. The staff is helpful.

I stayed here for two nights. Breakfast buffet had plenty of options and the staff were very helpful and friendly

I stayed here for two nights. Breakfast buffet had plenty of options and the staff were very helpful and friendly

Wonderful grounds, quiet rooms, knowledgeable staff, great food.

Wonderful grounds, quiet rooms, knowledgeable staff, great food.

Felt safe.

Felt safe.