Hotel Punta Esmeralda Playa del Carmen

Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Double Room, 1 King Bed | Bathroom | Shower, hair dryer, towels, soap

8.2 / 10.0

Excellent(278 Ratings)

Hotel in Playa del Carmen

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Beach fun in outdoor pool, near Punta Esmeralda Beach
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a vending machine are onsite.
Hotel Punta Esmeralda Playa del Carmen offers 28 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Double Room, 1 King Bed

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Deluxe Room

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 2 Queen Beds

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

RRRR

Hotel Punta Esmeralda Playa del Carmen

RRRR

8.2 / 10.0

Excellent(278 Ratings)

Hotel in Playa del Carmen

2 guests · 1 bedroom · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Recreational amenities at the hotel include an outdoor pool.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Double Room, 1 King Bed

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Deluxe Room

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Standard Room, 2 Queen Beds

Beds not specified • 294 ft²

Sleeps 2

You'll be directed to Hotels.com for availability & pricing

Ratings and reviews

8.2 / 10.0

Excellent(278 Ratings)

1.0 / 10.0

Dec 2024

Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.

10.0 / 10.0

Jun 2024

Property is not near the beach or shopping. Staff was nice.

10.0 / 10.0

Jun 2024

Property is not near the beach or shopping. Staff was nice.

4.0 / 10.0

Apr 2023

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!

4.0 / 10.0

Apr 2023

4.0 / 10.0

Apr 2023

The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

4.0 / 10.0

Apr 2023

4.0 / 10.0

Mar 2023

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.

4.0 / 10.0

Mar 2023

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.

10.0 / 10.0

Feb 2023

This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.

1.0 / 10.0

Feb 2023

Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.

1.0 / 10.0

Feb 2023

10.0 / 10.0

Feb 2023

6.0 / 10.0

Feb 2023

Nice room nice pool area

6.0 / 10.0

Feb 2023

Nice room nice pool area

10.0 / 10.0

Feb 2023

Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again

6.0 / 10.0

Feb 2023

The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.

6.0 / 10.0

Feb 2023

10.0 / 10.0

Feb 2023

Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again

10.0 / 10.0

Feb 2023

It was a good experience hope have best better deals next time

10.0 / 10.0

Feb 2023

It was a good experience hope have best better deals next time

2.0 / 10.0

Jan 2023

We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.

2.0 / 10.0

Jan 2023

10.0 / 10.0

Jan 2023

Fabulous little hotel!

10.0 / 10.0

Jan 2023

Fabulous little hotel!

5.0 / 10.0

Jan 2023

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.

5.0 / 10.0

Jan 2023

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.

10.0 / 10.0

Jan 2023

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

10.0 / 10.0

Jan 2023

3.0 / 10.0

Jan 2023

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!

3.0 / 10.0

Jan 2023

8.0 / 10.0

Dec 2022

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

8.0 / 10.0

Dec 2022

8.0 / 10.0

Nov 2022

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.

4.0 / 10.0

Sep 2022

If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.

10.0 / 10.0

Aug 2022

Excelente facilities and easy to move around

10.0 / 10.0

Jun 2022

no window in a room

10.0 / 10.0

Jun 2022

Room was large and had balcony and refrigerator. Roof was awesome - had pool and multiple areas of seating. Staff was friendly and took care of any concerns.

5.0 / 10.0

Mar 2022

Best hotel in Playa. Away from the noise of 5th av., and just a 10 min walk to Esmeralda beach/cenote. 3rd time staying here and will be back on my next visit. The rooftop pool/terrace is very relaxing with a great view of the city and ocean.

2.0 / 10.0

Mar 2022

Hotel nicely located near a beautiful beach, with a local feel. But the hotel is literally bare bones, the room had just a bed and a table, only 1 medium size towel per person even if we asked for one more for the baby, no available breakfast, the neighbourhood full of dogs barking all night and waking you up several times. Overall, overpriced considering the lack of services. We won't stay there again if in the area.

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is R 2,304 per night. This rental is R 1,732 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hotel Punta Esmeralda Playa del Carmen. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hotel Punta Esmeralda Playa del Carmen. Enjoy the water!

Is Hotel Punta Esmeralda Playa del Carmen pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hotel Punta Esmeralda Playa del Carmen?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and parking.

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8.2 / 10.0

Excellent(21 Ratings)

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Hotel Punta Esmeralda Playa del Carmen

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Double Room, 1 King Bed

Deluxe Room

Standard Room

Standard Room, 2 Queen Beds

Hotel Punta Esmeralda Playa del Carmen

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Deluxe Double Room, 1 King Bed

Deluxe Room

Standard Room

Standard Room, 2 Queen Beds

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hotel Punta Esmeralda Playa del Carmen pet friendly?

What amenities are available at Hotel Punta Esmeralda Playa del Carmen?

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