The Residences at CityWay
Apartment in Indianapolis, IN
2 guests · 2 bedrooms · 2 baths
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a seasonal outdoor pool and free WiFi, as well as a flat-screen TV and a coffee/tea maker. Other amenities include laundry facilities, towels, a picnic area, and a ceiling fan.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Indianapolis, IN
Available Rooms
Classic Apartment
Beds not specified • 900 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
City Apartment
Beds not specified • 900 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Deluxe Apartment
Beds not specified • 900 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
RRRR
Reviews
5.0
I stayed in a 2 BR Apt on a Sat & Sunday night. Here are details:
- Check In: This is the most confusing part, by far. You will receive many emails and links to sign up for their services... that was a little annoying. When you arrive you drive up to the parking garage (also to confirm - parking is free and you have a garage fab pass to let you in and out as you wish) and have to click a link to get the keys out of a lockbox area. That process was VERY confusing, because my link wasn't working, the hyperlink didn't go anywhere. Thankfully the Prop Manager was literally standing there helping someone else check in and she helped me. Her name is Jyssica and she was fantastic! She gave me her cell # to call if I needed anything at all.
Once I got the keys and she told me what direction to walk to get into the building, it was easy peasy for the rest of my stay.
The apt was great - very clean, and great setup. the bedrooms are kinda small but the beds were very comfy. Full baths were great and spacious in each room. The kitchen and living room were a great touch to have for a 'hotel'.
The building is cheaply built, I heard the folks in the apt above walking around, but as a short term guest it didn't bother me.
Location is wonderful -- super easy to walk anywhere downtown.
I give this a 9/10. If they can somehow figure out how to make check in much less confusing it'd be a 10/10.
5.0
I stayed in a 2 BR Apt on a Sat & Sunday night. Here are details:
- Check In: This is the most confusing part, by far. You will receive many emails and links to sign up for their services... that was a little annoying. When you arrive you drive up to the parking garage (also to confirm - parking is free and you have a garage fab pass to let you in and out as you wish) and have to click a link to get the keys out of a lockbox area. That process was VERY confusing, because my link wasn't working, the hyperlink didn't go anywhere. Thankfully the Prop Manager was literally standing there helping someone else check in and she helped me. Her name is Jyssica and she was fantastic! She gave me her cell # to call if I needed anything at all.
Once I got the keys and she told me what direction to walk to get into the building, it was easy peasy for the rest of my stay.
The apt was great - very clean, and great setup. the bedrooms are kinda small but the beds were very comfy. Full baths were great and spacious in each room. The kitchen and living room were a great touch to have for a 'hotel'.
The building is cheaply built, I heard the folks in the apt above walking around, but as a short term guest it didn't bother me.
Location is wonderful -- super easy to walk anywhere downtown.
I give this a 9/10. If they can somehow figure out how to make check in much less confusing it'd be a 10/10.
4.0
The shower was hot enough and the bed and pillows were comfortable. Everything was clean and ready to go. All good. No complaints.
The TV experience was lame. All smart TV's which required your own accounts to watch anything at all.
The blinds didn't close out the direct light from street lights, so it was a constant source of bright light irritants when trying to sleep.
The sounds from the street life and traffic were - just outside your window loud - but drowned out by the relentless movement of trains at all hours of the night.
I never saw a pool. Maybe it was behind the complex across the street. No signs to invite you to find it.
4.0
The shower was hot enough and the bed and pillows were comfortable. Everything was clean and ready to go. All good. No complaints.
The TV experience was lame. All smart TV's which required your own accounts to watch anything at all.
The blinds didn't close out the direct light from street lights, so it was a constant source of bright light irritants when trying to sleep.
The sounds from the street life and traffic were - just outside your window loud - but drowned out by the relentless movement of trains at all hours of the night.
I never saw a pool. Maybe it was behind the complex across the street. No signs to invite you to find it.
3.0
The check in process is terrible. The address for the key cafe is wrong and the directions aren’t good either. It took a half an hour to just find the key cafe after I paid for an early check in when I tried to get the key it told me it was too early. The location is good for being in the city but overall it’s a pain. Also, the people above us were stomping around at all hours of the night so we got no sleep.
3.0
The check in process is terrible. The address for the key cafe is wrong and the directions aren’t good either. It took a half an hour to just find the key cafe after I paid for an early check in when I tried to get the key it told me it was too early. The location is good for being in the city but overall it’s a pain. Also, the people above us were stomping around at all hours of the night so we got no sleep.
1.0
Couldn't get key to room until 4:00 and to check out at 10:00 which is the earliest I have ever had to check out. Did not get the instructions on how to get key or what I could get it until last minute. No instruction on how to work the elevator as to how to get room we kept getting on different level of parking garage. I was total chaos. I got the parking pass but it would not work, so I had to pay an extra 80.00 for that which I would like to be refunded. Ordered 75.00 worth of pizza that never got delivered. They said they left it on the table outside but was not there.
1.0
Couldn't get key to room until 4:00 and to check out at 10:00 which is the earliest I have ever had to check out. Did not get the instructions on how to get key or what I could get it until last minute. No instruction on how to work the elevator as to how to get room we kept getting on different level of parking garage. I was total chaos. I got the parking pass but it would not work, so I had to pay an extra 80.00 for that which I would like to be refunded. Ordered 75.00 worth of pizza that never got delivered. They said they left it on the table outside but was not there.
5.0
The property is accessed between two different streets and the address given me to find the entrance doesnt exist (340 S. Alabama) At least there is no such number on any building. When I arrived at night, it was not the time to be walking around different blocks, trying to find it and when I contacted them by phone, the person sent me a walking link, which ended in the middle of a block that was also not accurate. Other than the initial problem of locating the property, everything else was great.
5.0
It was in a great location. Restaurants available within walking distance. It was a comfortable experience.
5.0
The property is accessed between two different streets and the address given me to find the entrance doesnt exist (340 S. Alabama) At least there is no such number on any building. When I arrived at night, it was not the time to be walking around different blocks, trying to find it and when I contacted them by phone, the person sent me a walking link, which ended in the middle of a block that was also not accurate. Other than the initial problem of locating the property, everything else was great.
5.0
It was in a great location. Restaurants available within walking distance. It was a comfortable experience.
8.0
The apartment worked well for us, a couple blocks from Gainbridge Fieldhouse. We were there with my special needs niece who has some mobility issues. Both bathrooms had deep tubs, no grab bars and no removable shower sprayer, so my niece was unable to bathe for the 3 days we were there. Not safe bathtubs for us Seniors either.
We could have used additional seating, there was 1 sofa and 1 chair. No dining table. Plenty of room for some additional pieces. Is fine for a short term rental, but wouldn't rent for more than a couple days.
Having an enclosed parking space was excellent.
8.0
Clean, modern, spacious unit with good amenities. Great location close to a variety of restaurants.
-The instructions were written as if you were parking a vehicle which you entered the building through the parking garage. It should have also mentioned if you arrived via Uber/Lyft to enter the through the parking garage as well. It would have been helpful to provide a numbered outside door as an alternate way to enter if you didn't want to go through the parking garage.
We ran into the property manager as we were leaving so were able to share feedback on the unit which she appreciated.
-One of the key fobs wasn't working properly so the three of us had to be together throughout the trip or someone had to come down and get us which wasn't convenient
-The drains needed to be cleaned out
-Expedia lists the checkout time as 11am, however everything from the company listed 10am
8.0
Clean, modern, spacious unit with good amenities. Great location close to a variety of restaurants.
-The instructions were written as if you were parking a vehicle which you entered the building through the parking garage. It should have also mentioned if you arrived via Uber/Lyft to enter the through the parking garage as well. It would have been helpful to provide a numbered outside door as an alternate way to enter if you didn't want to go through the parking garage.
We ran into the property manager as we were leaving so were able to share feedback on the unit which she appreciated.
-One of the key fobs wasn't working properly so the three of us had to be together throughout the trip or someone had to come down and get us which wasn't convenient
-The drains needed to be cleaned out
-Expedia lists the checkout time as 11am, however everything from the company listed 10am
5.0
This place was great, and the location was great tool.
5.0
This place was great, and the location was great tool.
5.0
Great location. Felt very safe and secure. Coffee maker was broke and there were a strangely large number of flies when we came in. But outside of those two small things it was excellent.
5.0
Great location. Felt very safe and secure. Coffee maker was broke and there were a strangely large number of flies when we came in. But outside of those two small things it was excellent.
1.0
Allow me to start with it is hard to find. The key kiosk is not easy to use either. In fact, we had to get customer service to return keys. The apartment had SOAKING wet laundry in the washer. One of the beds was made without a top sheet. Both beds lack box springs and as such they are 6 inches off the ground.
1.0
Allow me to start with it is hard to find. The key kiosk is not easy to use either. In fact, we had to get customer service to return keys. The apartment had SOAKING wet laundry in the washer. One of the beds was made without a top sheet. Both beds lack box springs and as such they are 6 inches off the ground.
4.0
Worst checkin process. No instructions on how to go from getting the key in a lockbox to taking the elevator crossing through the parking garage, finding the doors to the building and playing guess which direction the room is. Hallways smelled awful. Took me forever to find my room.
The room was very clean but a little stark. Could use some more pictures or something to make it homier.
4.0
Worst checkin process. No instructions on how to go from getting the key in a lockbox to taking the elevator crossing through the parking garage, finding the doors to the building and playing guess which direction the room is. Hallways smelled awful. Took me forever to find my room.
The room was very clean but a little stark. Could use some more pictures or something to make it homier.
2.0
Pros:
- Beds were comfortable
- It was convenient to have the bathrooms attached to each bedroom.
- the apartment was spacious
- the location was optimal, close to our event and a lot of restaurants
- Parking was easy
Cons:
- the room smelled like air freshers trying to cover up the smell of smoke. So strong it caused some of us headaches.
- the bedding smelled like smoke
- there were cobwebs all along the ceiling
- there was a leak in the ceiling in the kitchen
- the shower wasn’t clean (we found hair in it)
- there was a blue glittery foam (maybe toothpaste?) on the floor of the right hand bedroom
- only one bathroom had a garbage can
- the “key cafe” was inefficient and hard to access. Continued to reset as I was trying to access it. I had to call for support when checking in and out.
2.0
Pros:
- Beds were comfortable
- It was convenient to have the bathrooms attached to each bedroom.
- the apartment was spacious
- the location was optimal, close to our event and a lot of restaurants
- Parking was easy
Cons:
- the room smelled like air freshers trying to cover up the smell of smoke. So strong it caused some of us headaches.
- the bedding smelled like smoke
- there were cobwebs all along the ceiling
- there was a leak in the ceiling in the kitchen
- the shower wasn’t clean (we found hair in it)
- there was a blue glittery foam (maybe toothpaste?) on the floor of the right hand bedroom
- only one bathroom had a garbage can
- the “key cafe” was inefficient and hard to access. Continued to reset as I was trying to access it. I had to call for support when checking in and out.
8.0
Overall the experience was decent
I had some difficulty with finding the building
Key cafe was also difficult to find and access
8.0
Overall the experience was decent
I had some difficulty with finding the building
Key cafe was also difficult to find and access
10.0
Good stay
10.0
Good stay
5.0
Great experience here! Very glad we chose to stay here.
5.0
Great experience here! Very glad we chose to stay here.
5.0
We love the place very comfortable and convenient location
5.0
We love the place very comfortable and convenient location
10.0
Little confusing getting the keys to the room. The room was more spacious and more affordable than local hotels we have frequented over the years. Easy walkable distance to local eateries, pharmacy, and stadium. Hope this is available next year for our return trip
10.0
Little confusing getting the keys to the room. The room was more spacious and more affordable than local hotels we have frequented over the years. Easy walkable distance to local eateries, pharmacy, and stadium. Hope this is available next year for our return trip
2.0
Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.
2.0
Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.
4.0
The check in and check out procedure is VERY VERY complicated! WOW! NOT GOOD!
4.0
The check in and check out procedure is VERY VERY complicated! WOW! NOT GOOD!
10.0
We stayed in the 2 bedroom 2 bath unit. It was clean and comfortable. It was conveniently located across the street from Agave and Rye and they served wonderful Mexican food. We also had breakfast at the Yolk. Located just around the corner. CVS is also across the street and they had a few groceries and other necessities. It’s also a good location for Uber. Checking in and retrieving the keys is fairly easy. You just have to read the directions. They’ve included some photos to make it easier.
FAQs
How much does this apartment cost compared to others in Indianapolis?
The average price for a rental in Indianapolis is R 3,179 per night. This rental is R 258 less expensive than the average.
Is parking included with this apartment?
Yes, parking is listed as an amenity at The Residences at CityWay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The Residences at CityWay. Enjoy the water!
Is The Residences at CityWay pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Residences at CityWay?
We found 8 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.
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