Hotel Riu Garoé
Hotel in Puerto de la Cruz
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this hotel
Family-friendly hotel with 2 restaurants connected to a shopping center in Puerto de la Cruz
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.
Hotel Riu Garoé offers 190 accommodations with minibars and bathrobes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is provided daily.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a steam room.
The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Balcony or Patio
Hot tub or spa
TV
Garden
Map of Puerto de la Cruz
Available Rooms
Double Room, Balcony
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Double Room
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Double Room
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Double Room
Beds not specified • 269 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
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Ratings and reviews
5.0 / 5.0
Fenomenal
5.0 / 5.0
Fenomenal
5.0 / 5.0
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
5.0 / 5.0
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
2.0 / 5.0
For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad.
Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded.
Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head.
Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done.
Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to.
Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking.
Good: the staff knows multiple languages.
2.0 / 5.0
For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad.
Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded.
Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head.
Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done.
Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to.
Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking.
Good: the staff knows multiple languages.
5.0 / 5.0
Great restaurant food what is important when you are with little child.
Big thanks to mr Marcos.
It is great that they think on every detail so that your stay is really a pleasure.
5.0 / 5.0
Great restaurant food what is important when you are with little child.
Big thanks to mr Marcos.
It is great that they think on every detail so that your stay is really a pleasure.
2.5 / 5.0
Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean.
Overall, this was a lovely stay!
2.5 / 5.0
Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean.
Overall, this was a lovely stay!
2.5 / 5.0
Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good.
All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊
Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
2.5 / 5.0
Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good.
All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊
Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
4.0 / 5.0
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
4.0 / 5.0
Tranquil atmosphere away from the hustle of the nearby town , but close enough to it to enjoy
2.0 / 5.0
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
2.0 / 5.0
This hotel is gorgeous and well maintained. We were upgraded to a better room and every single staff member was exceptionally friendly and helpful. Breakfast and dinner were included in our half-board rate. Food was top notch, better than cruise ship quality. Great mix of Spanish, German, and UK choices. The challenge was not to eat too much. Bar and wine prices were very fair (great spanish house wine 11€/bottle or slightly less). I will definately stay at other Riu hotels in the future BUT NOT THIS ONE. THERE IS AN UNFORGIVABLE PROBLEM: guests should plan on NO wifi available on the property. Connections in the room were zero. In public areas, there are so many conflicting wifi repeaters that your device will skip from bad connection to bad connection trying to connect. I was forced to do a highly interactive Zoom via mobile phone connection greatly annoying my colleagues and running over my 10gb of EU data which incurred a 20€ overage. The front desk said there will be no solutions until the building is rewired. I tried to connect using Android, Apple and Chromebook products from many different locations. If you need data at all, stay elsewhere. If you don't need data, you will be totally delighted by this hotel.
2.5 / 5.0
Amazing hotel, personal, buffet, rooms, everything was verry nice!
Only thing they could improve is the wifi.
2.5 / 5.0
Amazing hotel, personal, buffet, rooms, everything was verry nice!
Only thing they could improve is the wifi.
5.0 / 5.0
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot.
bad points, no wifi in the room and the dinner food quality is good, but still can be improved.
overall, i highly recommend this place.
5.0 / 5.0
super clean, nice staff, swimming pool is amazing, reasonable price for drinks, tennis court is extra bonus. Shuttle bus helped us a lot to move around as well. we enjoyed our stay a lot.
bad points, no wifi in the room and the dinner food quality is good, but still can be improved.
overall, i highly recommend this place.
5.0 / 5.0
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
5.0 / 5.0
Loved the property and the staff will definitely return. Only negative about the half board was the evening meal protein which was not up to 4 star restaurant standards.
2.5 / 5.0
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
2.5 / 5.0
the hotel is great, we arrive at 9:30 to the hotel, the woman at desk apologies that the room is not ready but offered as to go and have breakfast' although it shouldn't be included. the food was great many options in breakfast and dinner. the staff is very friendly and helpful and the spa was great as well/
5.0 / 5.0
Very friendly staff
Very clean rooms , newly refurbished
Fantastic buffet
Didn’t like smoking on balconies or around the pool area
5.0 / 5.0
Very friendly staff
Very clean rooms , newly refurbished
Fantastic buffet
Didn’t like smoking on balconies or around the pool area
5.0 / 5.0
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
5.0 / 5.0
Hotel very good, staff excellent, service excellent, cleanliness excellent, food very good.
2.5 / 5.0
Great hotel, great staff.
Appreciated and recommended.
Best value for money
2.5 / 5.0
Great hotel, great staff.
Appreciated and recommended.
Best value for money
2.0 / 5.0
Good Bits.
We had a great stay.
All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do.
The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates.
The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms.
The standard bedrooms are clean, comfortable & spacious.
Bad Thing. Noise
Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night.
2nd room a lot quieter except for other guests.
A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc.
Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests.
Come on Riu, a small polite sign would go a long way
Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
2.0 / 5.0
Good Bits.
We had a great stay.
All the staff were excellent, from the Reception, the Dinning Room & the Cleaners, what a 1st class job they do.
The food in the restaurant is the best buffet food we've had, the choice is great & it's hot, with hot plates.
The whole hotel is clean & well maintained, though it'll be interesting to see it next year after the refurbishment. Hopefully more plug sockets & USB sockets in the bedrooms.
The standard bedrooms are clean, comfortable & spacious.
Bad Thing. Noise
Thanks to the reception staff who moved us after our 1st night, from above the restaurant & the noisey fan that kept us awake a lot of the night.
2nd room a lot quieter except for other guests.
A sign in all rooms requesting guests to respect & show consideration to fellow guests that they would expect to be shown to them , especially between midnight & 8 am? Don't slam doors, keep TV volume low, Don't shout, Don't have your phone alarm go off at 5 & then 5.10 & then 5.15 etc.
Unfortunately all our 4 nights sleep were unnecessarily noisey due to inconsiderate guests.
Come on Riu, a small polite sign would go a long way
Without the noise this place is 5 star & we will return next year, hopefully in a top floor, sea view room, as we were promised this time, but unfortunately didn't get.
5.0 / 5.0
Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice.
Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
5.0 / 5.0
Very quiet not for the youngsters, we had exactly what we wanted from this hotel a totally relaxed week. The Hotel was so clean and the staff very helpful . Food great with loads of cjoice.
Took about 30 minutes to walk to a beach, great views better than taking the courtesy bus(which was freAt and ran to time)
2.5 / 5.0
From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff.
Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done.
We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team.
The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros.
The whole hotel was clean and tidy
Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel.
Recommended to all -- we would certainly stay here again
2.5 / 5.0
From the moment we arrived and were greeted by a great reception team until the day we left a week later we experienced excellent customer service from all groups of staff.
Our room was quite large and comfortable and overlooked a very pleasant garden and pool area which was very peaceful ... all the guests seemed to be there for one reason and that was to relax -- easily done.
We booked bed, breakfast and evening meal --- the food was excellent -- huge range of high quality hot and cold food - not once were we stuck for choice. Congratulations to the catering team.
The hotel is a little way out of town --- easy enough to walk down to - but uphill all the way back! The hotel provides a frequent shuttle service - but if it is not available when you want it a taxi will cost 4-5 euros.
The whole hotel was clean and tidy
Our only (very small) complaint was that the Wi-Fi seemed a little slow at times - but this was not an issue and did not in any way detract from the great stay we had at what was a 'quality' hotel.
Recommended to all -- we would certainly stay here again
5.0 / 5.0
Excellent staff. Very decent breakfast and buffet dinners. Good rate.
5.0 / 5.0
Excellent staff. Very decent breakfast and buffet dinners. Good rate.
5.0 / 5.0
A happy time. No downside.
Would love to come again.
2.0 / 5.0
Average 4-star hotel usually catering to Charter travellers with especially a lot of German pensioners staying there. Slightly dated decor, beds with some form of plastic undercover and no air conditioning in the rooms in winter (despite the Hotels.com website saying so) makes the rooms feel a little bit uncomfortable. However, personnel was very friendly and helpful and the service was great and the breakfast buffet was very wide.
FAQs
How much does this hotel cost compared to others in Puerto de la Cruz?
The average price for a rental in Puerto de la Cruz is R 1,272 per night. This rental is R 2,423 above the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Riu Garoé. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Riu Garoé. Enjoy the water!
Is Hotel Riu Garoé pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Riu Garoé?
We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and balcony or patio.
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