The hotel is beautiful inside and out. Every one of the staff was very kind and helpful. This was quite honestly the nicest, cleanest, and most strategically located hotel we’ve ever stayed in. We will be returning again very soon. They far exceeded our expectations. Absolute preeminence at its finest!

Nothing. The property was perfect in every way.

Not much, would eat breakfast elsewhere

Breakfast was not very good. Waffles were very sugary, coffee not good, not all items were hot enough or even there, very expensive for what you get

Great location.

Asked for check in to be around 3, they couldn’t accommodate it. Then I attempted to check in at 4:10, they stated my room wasn’t ready. They said that it would be 15 minutes. Finally at 5:40, our room was ready. The room wasn’t the room we selected , but at least it was a room. I had dinner reservations for 6, which my wife and I still needed to get ready. We ended up being late to our dinner and they canceled our reservations. The air conditioning in the room wouldn’t stay on, so it was extremely hot in our room. TV wasn’t working, fridge was dirty with opened waters in it. When we were attempting to get ready to leave, cleaning staff knocked on our door and attempted to come in. Then at breakfast the dining room manager was absolutely rude…to everyone in that dining room. For as much as we paid for this room for the convenience and location, I don’t think we will be back.

Location

The hotel looks nice with lots of amenities.

Room was dirty on multiple surfaces. Toilet was running all night, and faucet on bathroom sink is broken. Receptionist offered to clean the room but my children were already sleeping, next best thing was to clean the next morning. I'm staying one night, so essentially they offered to clean it better for the next guest.

Conditions of the hotel are excellent

There is no proper restaurant there is small take away option which is providing some food but not the best food.

The location was perfect. Everything was within walking distance. The staff was incredibly friendly! The room was spacious. The lobby, like the room, was beautiful!

The carpeting in our room was very stained (looked like someone sloshed coffee all over next to the bed). It was also torn and frayed right when you walked into the bedroom area. I was REALLY looking forward to room service but I couldn't find a menu anywhere in the room to order from.

Beautiful clean close to shopping and restaurants

The hotel has an ideal location within walking distance of the shops and restaurants we wanted to visit. We requested extra bedding for the pullout couch and it was brought to the room very quickly. The check-in process was easy and the staff was very friendly and helpful.

The only thing that might have made the stay better would have been free parking. Other than that, we were quite pleased.

We had know television the first night

At checking let us know of any problems

We love the feel of clean and safe.

The hot tub water was very cold.

Rooms were not clean and nasty

Very dirty rooms They promised me they will refund me

Location, pool, the room.

Pay to park

everything it was beautiful

I loved everything about it

Chelsea was great on arrival. Very welcoming and very capable. Got the stay off fo a great start. Please compliment her.

Excellent staff and cleanliness

Should not have to pay extra to park.

The pool was nice, the buffet was reasonably priced and enjoyable, bring close to Easton was a bonus.

The room was dirty, not outfitted with enough towels for the number of people booked, our air conditioning was not working properly and made our stay quite uncomfortable.

pool and hot tub

I didn't get my membership from them once I checked out as they promise me.

I didn't get my membership from them once I checked out as they promise me.

Hotel was very convenient too Easton Plaza and the breakfast buffett awesome

Everything was great

Great comfort and love the bar inside the hotel.

The location of the hotel was excellent. We were disappointed in the view. We paid extra for a city view but were placed on the 2nd floor behind a tree that faced the driveway. Also, most of the electrical outlets and charging plugs didn’t work in the room. We had to get assistance to get the TV working properly and the lighting in the bathroom was quite dim. Our disappointments were small but they added up considering the cost of the room.

one towel and one washcloth in room. no soap at sink

great location and beautiful property

The staff was rude and unhelpful. Insulted me when I asked them to fix the heater system that didn’t work in our room. Front desk last told us we had jackets. not helpful. Our anniversary night in the room was ruined due to the cold room and how long it took for the staff to fix the problem. there solution was to send a maintenance man to our room to work on the heating system after 11pm at night when while we were in bed. Didn’t offer to reduce the $300 a night price, or move our room. Instead, insulted us by telling us to wear coats in the room, ruined our entire anniversary evening by giving us the run around on fixing the heating issue. we were overall extremely dissatisfied and disappointed with our overall experience.