the property was so nice! it was quiet, clean (in and out), lots of parking (free)! The staff was amazing!

nothing, not one thing was wrong!

location

loud party and the only room offered was close to the event. the room windows were facing the inside of the hotel and hotels workers were not sensitive to it and were speaking early morning outside the window.

The lobby area was really nice, staff was very courteous

The carpet in the rooms appeared dated but the rooms were nice and comfortable.

The hotel had a nice ambience.

The room was not overly clean, there were stains in the bathroom and hair. The carpet in the room was stained and all in all the room did not feel relaxing.

The room was infested with ants

This is my second visit to Crowne Plaza. Each time I’ve stayed here the staff was always friendly and accommodating. Everyone greeted me with a smile. I was especially impressed with Heather H she was there in the restaurant on Sunday morning Mother’s Day. she was extremely pleasant and made we feel valued when I went in for my breakfast. Because of the outstanding service I wouldn’t want to stay any place else.

no pool

Breakfast in general was good but the freshly made omlettes with your choice of filling made by the fabulous chef were amazing! Rooms size and bathroom lovely and the beds and pillows were so comfortable never slept so well!

After breakfast there was nothing available - no coffee etc and the bar did not open untiol after 4 pm and closed early. There is no room service either.

Location, easy access to the highway, and the price was reasonable for 1 night stay. The front desk staff were very friendly.

The rooms are outdated and very small. The toilet is extremely low and uncomfortable if you're over 5'4".

convenient location , comfortable bed

you had to reach behind you and under the sink for the toilet paper- awkward. Some lights in the bathroom didn’t work. There were water stains on the ceiling.

The shower head was filthy and water only came out of 3 of the holes. I was so disgusted I just showered when I left the hotel! I spoke to the overwhelmed front desk attendant, and all she said was ok and thanks for the information.

Good breakfast. Large room,

Old design. Bath need improvement.

Was told I was getting a club room with breakfsst. No club features given and took by the hotel wasn’t being given breakfast.

No club room features given no breakfast given as promised on site.

A dog kept barking all through the night and kept us up. Staff were unhelpful in resolving the issue and further unable to offer any compensation, even though other guests were compensated for this occurence.

The suite after the comfort and cleanliness issues were fixed after the first room we were in

When we went to our room. It wasn't what we expected for the price. The carpet had stains all over. Especially in 1 spot where it looked like a big poop stain. After complaining and asking for my money back. Our room was changed to an upgrade. Then 1/2 the price was taken off our stay. We felt so much more comfortable. Only bad thing is we heard the elevator all night.

The bed and the business center had a free printer. Two of the front desk clerks and the housekeeper were very helpful, although the housekeeper could not speak english well. The bathroom is spacious. The beds comfortable.

The first female front desk clerk could not speak english well and was unable to understand because of her accent and refusal to speak up. I am slightly hard of hearing and told her so twice. I was assigned to a room that had been used and remained untouched by housekeeping requiring me to return to the front desk with all my belongings and await assignment of a new room. The desk clerk never asked for my IHG rewards number and when I voluntarily provided it, I was not advised me of any IHG perks or benefits at the Crowne Plaza. I discovered that I missed an opportunity to enjoy the company and speaking with others and imbibing in hors d'oeuvres and a beer. You must stand or reach into freezing water in the shower to turn it on. There are no pens or paper in the room to make notes or jot down information. There is no free breakfast despite paying more for a room than any other hotel/motel in the area. I had a friend who frequently works in Rockland County that visited me at the hotel. She has decided to cross the Thruway and stay at Doubletree after hearing of my experience. You lost a minimum of 48 nights per year without her as a continuing customer.

The overall the hotel was great

the confusion created regarding the weight scale that made me go again at the 2nd floor with a big luggage which make me think that the administration didn't knew if they have a scale or they didn' t want me to use the scale

Hello! what can i say about this hotel? convenient check-in from the highway, excellent hotel, starting with very friendly and professional staff at the reception, quick check-in, value for money 10 out of 10 points. a large atrium, very nice, there is a small fish pond which is quite interesting, there is a bar, there is a restaurant, and large areas for relaxation. the room was very clean, the furniture was not worn out, it was comfortable, everything was enough. Very nice and friendly people at breakfast, very tasty, Mega clean and comfortable, it was delicious cooked. the impression after this hotel is just perfect.

veryy ur clean and the staff is accommodating

spacious