NOT RECOMMENDED FOR BUISNESS TRAVEL- YOU WON'T GET AN INVOICE. It’s difficult for me to even address the conditions of my stay when I was treated with such disrespect and a complete lack of support, as if I were a second-class customer. This is particularly disappointing coming from a Marriott property—a brand I specifically chose because of its esteemed reputation. Due to a recent change in the way my company reimburses travel expenses, I found myself needing an invoice for my stay. The hotel, however, repeatedly refused to issue one, placing the responsibility on Booking.com. Despite clear information from Booking’s customer service and even on the website itself stating that the hotel is required to provide the invoice, the hotel offered no assistance whatsoever, nor showed any interest in helping resolve the situation. Finally, only after Booking intervened twice, the hotel sent me a document labeled as an “invoice.” However, this so-called “invoice” does not include the necessary details such as the payer’s information or tax identification number, and therefore does not meet the basic criteria of an invoice. They only sent this blurred document through the chat in the app, making it practically unreadable. When I requested a proper invoice to be sent via email, the hotel stopped responding altogether. In my opinion, this is deceitful behavior, and it prevented me from completing my business travel reimbursement. Is this really how you treat an international guest? If I were back in the U.S., I would escalate this issue further, as the unwillingness to issue a VAT-compliant invoice seems problematic. But being thousands of miles away, I feel powerless. I am both disappointed and embarrassed by this experience. I assume the hotel might try to justify their refusal by claiming that since I paid through Booking.com, they don’t know the exact amount and therefore can’t issue an invoice.

Better breakfast than expected for the price paid.

Otimo cafe da manhã, transfer pro aeroporto, wi-fi rapido, chuveiro bom.

A distancia para chicago downtown

Gebucht hatten wir für vier Erwachsene ein Suite mit Kingsize-Bett. Das Zimmer an sich war geräumig und hatte noch eine Mini-Küchenzeile. Hier gab es aber nur eine Spülbecken, einen Kühlschrank, eine Mikrowelle und einen Kaffeeautomaten. Aber kein Geschirr und kein Besteck oder sonstige Küchenutensilien wie bei Booking angegeben. Das Kingsize-Bett war okay, aber das Ausziehsofa für ebenfalls zwei Erwachsene nicht komfortabel. Wir haben die Matratze auf den Boden gelegt, dann ging es einigermaßen. Bequem war es da allerding immer noch nicht wirklich, weil die Füsse unter überstanden und die Arme am Boden lagen, weil die dünne Matratze zu klein war. Das Bettzeug haben wir uns erst suchen müssen und selbst beziehen. Zimmerservice gibt es erst nach der 3. Nacht. Ansonsten hatten wir es im 9. Stock sehr ruhig. Der Pool entpuppte sich nicht allzu groß, aber okay. Handtücher gab es ausreichend. Der Fitnessraum war nichts Besonderes, hatte aber fast rund um die Uhr geöffnet. Im Frühstücksraum war es wie fast überall in den Staten für uns zu kalt. Das Speisenangebot reichhaltig, wie in den USA üblich gab es Waffeln, Toast, Beagel, Muffin, Eier, Würstl, Oatmeal... Der Hotelshuttle hat gut funktioniert. Allerdings muss man aufgrund des teilweise sehr hohen Verkehrsaufkommens mit längeren Wartezeiten rechnen. Nach ca. einer halben Meile erreicht man zu Fuss die Metro mit der man innerhalb einer Stunde in die Stadt kommt. Zu einem guten Supermarkt sind es nur ca. 400 m. Lokale gibt es bereits noch näher. Die Deep Dish Pizzas bei Mike's Pizza Park Ridge sind ein wahres Erlebnis. An unserem Abreisetag konnten wir problemlos unser Gepäck da lassen. Besonders gefallen hat uns dabei, dass jedes Gepäckstück einen Anhänger bekam und wir einen Abholzettel dafür. Verstaut wurde es in einem verschlossenen Raum.

Obwohl eigendlich ab 3 pm eingecheckt werden kann, konnten wir erst nach einer Stunde warten und dem Hinweis, dass wir bald wieder weg müssen, weil wir ein Event gebucht hatten, um 4:15 pm endlich unser Zimmer beziehen. Das Personal war zwar freundlich, hätten wir allerdings gewusst, dass es noch so lange dauert bis wir das Zimmer beziehen können, hätten wir die Zeit genutzt Essen zu besorgen. Aber es hieß bei unserer Ankunft kurz nach 3 pm, dass unser Zimmer in 10 bis 15 Minuten fertig sei. Außer uns wurden auch alle nach uns ankommenden Gäste vertröstet.

Breakfast lots of choices and several waffle machines to avoid long waits. Staff in buffet area very friendly and great! The convenience of the free shuttle to O’Hara to catch the train into Chicago.

Difficulty with WiFi - lost connection frequently

The room is quite big, closed to the airport (there is a shuttle for this hotel, very appreciated), there is a train line which connects to Chicago center (50min) and all in all the deal is cheap.

The breakfast is disgusting (meat has strange taste, omelette isn't made with eggs), not environmental friendly (they propose plastic cutlery only) and the room is too small to get a seat for a calm breakfast.

Old but well maintained. Good staff

We went as a family and really enjoyed the hotel. The service was excellent. From the moment we arrived until we left, the staff were wonderful. I would like to especially thank Michelle, who was very polite, helpful and cheerful, and Zulma, who welcomed us on the first day before our check-in time and was very helpful. She checked us in early so that my children could be accommodated right away. They were wonderful. The breakfast was very good and the staff worked tirelessly to restock everything. The breakfast included hamburgers, eggs, cheese, toast, yogurt, milk, freshly made pancakes, juice, coffee, tea and cake. I thought the breakfast was good. The shuttle service runs every 30 minutes and the drivers are excellent. They dropped us off at the train station every day. The train is 30 minutes from downtown Chicago (Washington Station). The hotel is located on a street with a Marianos supermarket where they have hot food for those who want real food ready, but they also have many varieties of ready meals. On the same street as the hotel there are also 2 pizzerias, 1 Hooters, 1 Dunkin', 1 Seven-Eleven, all within 10 minutes walking distance of the hotel if you don't have a car (which was our case). The pool is heated and clean. The kids loved it. Inside the room everything was clean and there was a mini kitchen without a stove. But there was a minibar, coffee maker, microwave and a sink. The bathroom had shampoo, conditioner and body wash of great quality. The bed was very comfortable to sleep in. It was a very good value for money compared to downtown Chicago. I would definitely go back to this hotel again.