Best Western Galena Inn & Suites

8.0 / 10.0

Very good(265 Ratings)

Hotel in Galena, IL

3-Star Hotel

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Best Western Galena Inn & Suites is located in Galena, within 8.5 km of The General at Eagle Ridge and 8.6 km of J Dubuque Monument. With free WiFi, this 3-star hotel offers a shared lounge and a 24-hour front desk.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Galena, IL

Nearby attractions

Maquoketa Caves State Park

42.8 mi

Long Hollow Canopy Tours

12.4 mi

Crystal Lake Cave

16.8 mi

Galena - Jo Daviess County Historical Society

1.3 mi

Available Rooms

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

RRRR

Best Western Galena Inn & Suites

RRRR

8.0 / 10.0

Very good(265 Ratings)

Hotel in Galena, IL

3-Star Hotel

Reasons to book

Includes essentialsPool, Kitchen or Kitchenette, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Fireplace

Parking

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Galena, IL

Nearby attractions

Maquoketa Caves State Park

42.8 mi

Long Hollow Canopy Tours

12.4 mi

Crystal Lake Cave

16.8 mi

Galena - Jo Daviess County Historical Society

1.3 mi

Available Rooms

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Queen • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King • 322 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

8.0 / 10.0

Very good(265 Ratings)

100% verified reviews

7.0 / 10.0

Jan 2024

Better then most locations when it comes to hotels.

The staff and place are great, the beds are very cheap so you won't have a great sleep. The hot breakfast could be better, but some of it is just not good.

The breakfast omelets and ham was very bad, the biscuits and gravy tasted old.

8.0 / 10.0

Sep 2023

Staff greet, room clean, but you can hear the walking and running from the room above you.

Friendly front desk staff and mgr

You can hear people walking g and running above your room. Rooms are not sound proof and I had terrible people playing g around in the 2nd floor through 1am. I talked to the mgr and he immediately took care of the problem .

9.0 / 10.0

Aug 2023

Nice overnight stay in Galena

Loved the jacuzzi tub in our room! The staff were very friendly and welcoming. My husband says he could tell the breakfast was made with love. Nice selection of bagels, cereal, hard boiled eggs, hot eggs, biscuits and gravy (delicious), yogurt, orange juice, cranberry juice, milk, and a 24 hour coffee bar. Pool was nice, just small. We ended up spending more time in the room jacuzzi. Room was fairly large and bed was comfortable. We had plenty of towels available.

Bathroom was a little tight quarters, room was a bit dated but could see that it had been partly updated. Curtains had a rip, and wall decor was old. Don't feel that paying extra for a balcony was worth it unless you stay on top floor because ac unit from room balcony above drips water on you while you're sitting in the chairs.

5.0 / 10.0

Jul 2023

Passable

Didn't replace food when it ran out.

Our room wasn't ready and we weren't allow to use the pool while we waited.

8.0 / 10.0

Jul 2023

Friendly attentive staff. Walking distance to Galena shops. Clean room.

Location was perfect. We wanted something in walking distance to Galena. 15 minute walk. Friendly staff!

Breakfast was just ok. Not bad though. We had to ask for more TP. Ours was almost empty and there was not an extra roll in our room. They brought it up right away.

4.0 / 10.0

Jul 2023

I can't recommend this place to anyone nor would I have it on my top list to stay when I revisit.

Staff at the front-desk are very friendly, respectful, and professional. The location was great. Although not in the heart of downtown Galena, IL (i.e. Main Street), it was basically near Ulysses S. Grant's former home and 5min drive to the heart of downtown Galena. It's also by a gas station so that's a plus. If it wasn't for these qualities I think I would have rated this place a 1. Front-desk person tried to make amends for the inconveniences mentioned below but unfortunately water bottles and Hershey chocolate bars doesn't make up for it. Nice try though!

This place did not have an elevator so it is not handicap accessible. If you have heavy luggage it might be challenging to get up to the second floor if your room is on that floor. When we walked into our room it smelled a bit musty. Then I saw some shaved hair within the bathroom sink, smudges on the mirrors and fridge, and the room was dusty. This pointed to the fact that the room was not thoroughly cleaned. I am aware that Best Western is not an upscale hotel but at least strive to nail the basics of having a nice clean room. Finally, I was willing to overlook the aforementioned but what really disappointed me was the fact that on the third night I called front-desk and they entered my request to get the room made the next day since I thought that they would have automatically offered to get the room tidy-up on the 3rd day (please...COVID is no longer an excuse let's be honest here). The following morning I even called the front-desk and gave them a friendly reminder that we would be leaving the room for the rest of the day and that it would be free to get serviced by housekeeping. When we returned late that night, to our surprise, only the garbage was thrown out and the towels replenished. The room did not get vacuumed, wiped, nor did we get our bed linen changed in the entirety of our 5-night stay! We also had to go back to the front-desk that night because for the second time our two key-cards got demagnetized. This was probably not just a small case of bad luck since the very first day we checked-in as we entered our room, we saw two individuals trying to key into their room and one of them said "okay, if this doesn't work this time, I'm suing". This is indicative that your card programming machine is not fully functional. I know this might sound trivial but this adds to the pile of upsets. They tried to get us a new room but we were just so tired to move all of our stuff to our new room and we were checking out the next morning...

10.0 / 10.0

Jul 2023

Clean,comfortable,good breakfast, staff was so helpful! Made my say great!

It was so clean a good breakfast, beds were so comfortable. The pool and hot tub were clean. Staff was super helpful.

I have no complaints

7.0 / 10.0

Jul 2023

Good

Location to downtown, private balconies, and their breakfast.

The pool is too cold. We’ve stayed here several times and it’s always cold.

7.0 / 10.0

Jul 2023

Good

Breakfast

That there was no quiet time there was some kids over us that was unsupervised and kept me up until 2am

10.0 / 10.0

Jun 2023

Exceptional

Great stay

10.0 / 10.0

May 2023

it was great

patio was great

9.0 / 10.0

May 2023

It was a good stay.

The room was clean and the breakfast was decent ,

No elevator and too much walking up and down the stairs.

8.0 / 10.0

Apr 2023

Nice get away

The beds were comfortable. The room was clean. We enjoyed the pool and hot tub.

None of the restaurants in the area delivered.

6.0 / 10.0

Apr 2023

Needs to upgrade

The scenery

Room not clean , shower didn't work well the Facility needs to be upgraded on the lower level and the outside of the facility not kept up.

9.0 / 10.0

Apr 2023

It was clean and staff was nice. I hated doing the stairs all the time.

The breakfast was good and rooms seemed very clean

Walking up and down stairs.

10.0 / 10.0

Mar 2023

Exceptional

The evening staff was very helpful, I also liked that the entrance was inside or had a door also to the parking lot.

Everything was good

9.0 / 10.0

Mar 2023

Loved the hotel and will stay again but might bring my own pillow and blanket

Location was amazing and the balcony was fantastic. Staff was extremely friendly (gentlemen in his late 20s or early 30s maybe a little younger) and was super helpful.

Pillows and blankets in the room were not amazing. Both were a little thin and a little small.

7.0 / 10.0

Feb 2023

Good

very clean rooms. I loved being able to walk outside from my room

the pool had some brown thing floating in it. not sure If that came from someone or outside

8.0 / 10.0

Feb 2023

always enjoy our stay

comfortable and quiet

nothing

9.0 / 10.0

Jan 2023

Superb

Everything was good except our mattress. Room 303 needs a new one. Otherwise this hotel meet our needs

Mattress

9.0 / 10.0

Dec 2022

clean comfortable

clean staff friendly

nothing

FAQs

How much does this hotel cost compared to others in Galena?

The average price for a rental in Galena is R 4,037 per night. This rental is R 1,235 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Best Western Galena Inn & Suites. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Best Western Galena Inn & Suites. Enjoy the water!

Is Best Western Galena Inn & Suites pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Best Western Galena Inn & Suites?

We found 12 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and fireplace.

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RRRR

Best Western Galena Inn & Suites

Hotel in Galena, IL

Reasons to book

About this hotel

Amenities

Map of Galena, IL

Nearby attractions

Available Rooms

Best Western Galena Inn & Suites

Hotel in Galena, IL

Reasons to book

About this hotel

Amenities

Map of Galena, IL

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this hotel cost compared to others in Galena?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Best Western Galena Inn & Suites pet friendly?

What amenities are available at Best Western Galena Inn & Suites?

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