Shuttle service was confusing and misleading via email received ahead of time. Had to use an Uber instead. If the email stated "Since the shuttle service only runs until 12:00am, please find another form of transportation from the airport to the hotel" . I was led to believe you could call and they would shuttle you even after 12:00am because of the wording of the email. I understood that the service stopped at 12:00 am but I was late in my arrival and no way to communicate to the hotel that it would be late. I was stuck and alone in a city that I don't know and extremely late at night.

I travel to this area frequently and always stay here. Feel comfortable and safe, staff is wonderful, room and facility are always clean. Coffee is great! Let cation is good for easy access to freeways.

Back parking area needs a clean up. Littered.

Comfortable bed. Breakfast eggs, OJ good. Shuttle very prompt! Friendly staff!

Room a bit beaten up in places - chipped paint, No wheat bread products.

Room was fine and clean.

Nothing

Laquetta, the front desk concierge, was amazing! Friendly, efficient and knowledgeable! I felt welcomed. The breakfast was lovely. Everything was to correct temperature and taste for its purpose, hot and cold. Delicious.

The bed was a bit hard and lumpy, not UNcomfortable, but maybe because I’m used to my bed at home.. it definitely a firm mattress.

The location is terrific. One mile from the airport

It smelled terrible. Our first room smelled like an ashtray so we were moved to another. The halls all smell like weed. The bed pillows are tiny, there is no comforter on the bed, just a thin blanket. The daytime staff was super nice, the night time staff couldn’t have cared less.

close proximity to airport

nothing

They gave me a room that was occupied. The second room they gave me had a bad AC. The third room was ok.