Viva Heavens by Wyndham, A Trademark All Inclusive
Resort in Puerto Plata
4-Star Resort
Reasons to book
Free cancellationFull refund if you change your mind
High-end valuePrice for this property is higher than average in the area
Includes essentialsGarden, Pool, Air conditioner and more
About this resort
Set in San Felipe de Puerto Plata, 4.3 miles from Fortaleza San Felipe, Guests can enjoy an outdoor pool and terrace with several on-site restaurants with no reservation require.
Amenities
Pool
Air conditioner
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Garden
Map of Puerto Plata
Available Rooms
1 King • 226 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
1 King • 419 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 419 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
1 King • 527 ft²
Sleeps 2
You'll be directed to Booking.com for availability & pricing
2 Queen • 527 ft²
Sleeps 4
You'll be directed to Booking.com for availability & pricing
RRRR
Reviews
100% verified reviews
2.5
Ambiente tranquilo
Al momento de hacer el check-in el joven de los ojos claro bajo de estatura nos indicó que la personas que estaba cuidando los niños no podía estar cerca de la habitación de los papás supuestamente por que no había disponibilidad cuando el hotel estaba prácticamente vacío ya que era día de semana el nos indicó no se puede y punto le informó de la ventana que no estaba asegurada estaba rota nos indicó que no se podía arreglar, muy decepcionada por qué la persona que tenía que cuidar los niños no pudo hacerlo por qué estábamos muy retirado
1.0
El paisaje de la playa
Tengo demasiado para decir ,comida poca variedad y fría,atención al cliente muy mala ,habitaciones mal higienizadas,animación faltal
5.0
La playas, las pizzas. Los restaurantes. Lástima que Sofrito estuviera cerrado.
Las reservaciones en los restaurantes llenas, pero mesas vacías.
5.0
El trato del personal, son muy atentos siempre están pendientes de que se le ofrece al huésped.
El término con las bebidas, que los whisky es solamente para socios o huésped de membresia y que solamente hay un restaurante a la carta por Día.
2.0
La piscina
Que la puerta de la habitación se daño 2 veces en diferentes días y se perdió mucho tiempo para solucionarlo, se fue para no pasar estrés y se perdió tiempo y disgusto en abrir una puerta, deberían de cambiar la tecnología de la cerradura electrónica por una más moderna, el hotel es bueno, pero son esos detalles que dañan una buena puntuación, además la habitación que me entregaron al principio estaba llena de mosquitos y pedimos cambio de habitación.
2.5
Good location
Food was the same everyday and didn’t seem fresh. Some of the night staff was not really pleasing.
4.0
The best thing about the resort is its employees. excellent service always.
the drinks were not good
2.5
It was big and clean
Cleaning staff stole money, some workers gave attitude if you didn’t tip every single time. Unprofessional. The other workers were sweet, the entertainment team made our trip.
1.5
The beach is beautiful, relax and clean.
They have the same food, repeat and repeat...
3.5
It was a nice location, nice resort, staff friendly
Cafeteria a bit too crowded.
Food at the snack bar was not the best at all.
3.5
The Room was nice
Food wasn't bad but wasn't great
3.5
good comfortable rooms
first night i was there the front desk called my room at 12:30 am woke me up told me i had to come down to the front reception to verify my identity which made me and my wife feel real uncomfortable
3.5
beach
food, spa services
5.0
The staff is amazing! Very polite and friendly. And the food was delicious and had a lot of variety
3.5
golf course on site
good beach
friendly staff
the food
5.0
Everything about this resort is amazing. Can't complain.
I loved everything.
1.5
the people
no complaints
3.5
Breakfast was good , a lot of variety
Location was beautiful
Food in the Mexican Restaurant was very good
The beds , the rooms need renovation
Cocktails were awful
3.0
front Desk personal was very helpful and polite
they don’t provide what they advertise . from 5 restaurants they only keep open 2 or 3 per day . they only perform one show in 2 days .
2.5
To be honest it’s a good hotel is very quiet it’s relaxing but if you want to have fun I will recommend you to go to another hotel. It’s not a lot of things to do Inside the hotel. The good thing is that you can walk to the beach from the hotel the service room menu it’s not good because I order a sandwich it looks like a sandwich for five years old . If you want to rest I will recommend you. The restaurant food it’s good. The staff is very friendly For the price it was great. For me this hotel is like Applebee’s
5.0
The breakfast and the service was awesome 🤩 great selection, the overall staff and service was amazing definitely would recommend!
The only disappointment was the view from the room and know balcony and the room was an a joining room not much privacy!
5.0
The quietness of the facility.
The girl serving coffee for breakfast both days. This was the only negative for weekend.
2.0
The location is great. Beautiful beach
The staff is very friendly. They really try to animate the environment.
The hot shower was good.
You’ll love the people
The food wasn’t typical nor tasty.
The drinks and cocktails were watered down
The building needs more attention. It’s old and poorly cared for.
The gym opens at 8:30/9am - very late, resort gyms usually opens at 5:00am
My Uber drive, who I called to come pick me up at the resort, was mistreated by the taxi driver from the resort. I have the right to chose who will drive me around the city.
The DJ at the resort club only played local and unknown music, every single day during my 7 days stay. It was very boring.
5.0
Everything was good. The food was delicious.The staffs were kind and friendly and I like all the activities that the hotel does every day.
The beach was a little bit far from my bedroom.
3.5
Breakfast was the poorest meal of the day as far as hot food goes. Lunch & dinner improved considerably. The Mexican restaurant was good as well. Wifi throughout the hotel inside & out was poor. Kept dropping all the time. Nice facilities though although they were closing the day we left & moving to another location. Considering some staff were losing their jobs, they stayed professional & tried to keep us happy. Location was good, nice beach. We asked for a quiet room & got a noisy one to begin with close to the kitchen & nightclub so asked to move. They moved us to a much better room, no complaints there with the service.
Wifi was poor. Entertainment crew tried hard but options limited. Music very dated. Breakfast not great.
4.0
Food was ok, and the staff acted with a lot of respect.
Mexican restaurant not great at least for my experience.
4.0
The staff
The drinks were not so Great
FAQs
How much does this resort cost compared to others in Puerto Plata?
The average price for a rental in Puerto Plata is R 2,501 per night. This rental is R 11 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Viva Heavens by Wyndham, A Trademark All Inclusive. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Viva Heavens by Wyndham, A Trademark All Inclusive. Enjoy the water!
Is Viva Heavens by Wyndham, A Trademark All Inclusive pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Viva Heavens by Wyndham, A Trademark All Inclusive?
We found 12 amenities for this rental. This includes pool, air conditioner, internet / wifi, smoking allowed, and parking.
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