Nice Suite

Overall we had a great stay. The room was located in the quieter Sorrento tower, which our family enjoyed, yet we still had easy access to the multiple pools, took advantage of the athletic/spa facilities as well as the boardwalk and beach just outside of the resort. The owner was very responsive to our needs, and we do plan to return to this particular unit next time we visit. Highly recommend!

The apartment is as described. Spacious, fully equipped, clean and well-maintained, in a great location at the Fontainebleau resort, plus it is on the floor with easy access to "inside" pool, for tower building tenants only. We loved the place. Thank you!

We were very disappointed with our overall experience. The room was not clean. The overalll condition of the apartment was very worn down and very unkept. For the price we paid we expected a much higher scale stay felt like a 3 star level of experience

Such a fantastic time!! Worth every penny. We had a private pool in our tower (Serrento tower), five or six great pools thru out the resort. Poolside service will awesome. We will be going back.

Loved this apartment, location was perfect, we have stayed at the Fontainebleau for the past 7 years, this was my favorite apartment so far! Thanks for everything!!

Loved this apartment, location was perfect, we have stayed at the Fontainebleau for the past 7 years, this was my favorite apartment so far! Thanks for everything!!

Overall really good experience. Fontainebleau is a great property with many dining options on site, pools, beach, spa, and a lot of activity. Unit was good value. Little wear and tear on some furniture and the owner has chosen to replace the original balcony furniture with folding chairs, but overall just like staying in the hotel. Comes with access to the FB spa, owner pool, FB pools and beach chairs. Cleaning every other day for a fee.

Although the Fontainebleau is a hopping place, this well-appointed apartment is very quiet. Karen was a gracious host.

Although the Fontainebleau is a hopping place, this well-appointed apartment is very quiet. Karen was a gracious host.

We enjoyed our stay in this rental property. I was in communication with the owner (Karen) and she was thorough and prompt. The request made to the hotel wasn’t as responsive…we checked out today and still waiting on the iron😢 and the running toilet😳 one recommendation would be for a few cooking pots and baking pans. Great kitchen but couldn’t really use the stove unless I went out to buy cookware. Anyway at the end of the day I rate it a 5 and we had a ball and would return to that property! Do you give discounts for returning customer?:)

Great experience.

Great experience.

Amazing place, amazing view. Karen was great

This was the worst experience at such a prestigious hotel! Too much money spent for the horrible customer service.

I thought this was going to be an amazing stay but Karen turned this into an absolute nightmare! After checking out I was contacted by Karen indicating we left left the room in poor condition. Unsure what she was talking about I asked because in fact before leaving I placed dishes in the dishwasher to be cleaned, bagged and placed all trash in one area (there is no designated area to throw your trash) washed a load of towels (which btw I purchased the laundry soap), cleaned out the refrigerator and wiped down all the counters. Another thing she mentioned was we checked out at 1:27pm and had “proof” I admitted to the late checkout but honestly didn’t think it was a big deal since I spoke to the cleaning person. Karen then indicated she submitted the photos to the claims department and has proof of damages. Upon checking my email I found this list of items she is claiming and it’s completely absurd! 3 balcony chairs (replacement) - $$$$ Light Fixtures (theft) - $$$$ Carpet Blood Stains (replacement) - $$$$ Sink Cracked (replacement) - $$$$ Glass Table Damage (replacement) - $$$$ Appalled, I proceeded to ask for the photos and advised her this was completely false! We barely used the balcony because the door to the patio from the living room area was jammed and discouraged us from going out there. She claims this was totally renovated but upon checkin I noticed the rug was dingy, I was not going to complain. (After all we were only using this place to sleep and get ready) She then indicated the “supervisor” does a walkthrough before checkin. So I asked her for the checklist they use as well as any photos they took prior to our stay. I let her know I have photo proof as well that the items in this place are not new and they are dated and time stamped from the day we checked in. Advised I would be disputing the claim. After this she stopped responding. I contacted the claims department and advised them of the dispute. Karen requires you to purchase the protection plan to book, thinking nothing of it of course we didn’t mind. So regardless this is NOT coming out of my pocket but I am here to warn everyone of how inappropriate this is! Karen is taking advantage of the system and conducting fraud! DO NOT BOOK WITH THIS LADY! Lucky for me I have photos and video so go ahead Karen, proceed with your bogus claim but I’m not going down without a fight! You should have looked into investigating the people checking the room at checkin!

This was the worst experience at such a prestigious hotel! Too much money spent for the horrible customer service.

Always a10

I thought this was going to be an amazing stay but Karen turned this into an absolute nightmare! After checking out I was contacted by Karen indicating we left left the room in poor condition. Unsure what she was talking about I asked because in fact before leaving I placed dishes in the dishwasher to be cleaned, bagged and placed all trash in one area (there is no designated area to throw your trash) washed a load of towels (which btw I purchased the laundry soap), cleaned out the refrigerator and wiped down all the counters. Another thing she mentioned was we checked out at 1:27pm and had “proof” I admitted to the late checkout but honestly didn’t think it was a big deal since I spoke to the cleaning person. Karen then indicated she submitted the photos to the claims department and has proof of damages. Upon checking my email I found this list of items she is claiming and it’s completely absurd! 3 balcony chairs (replacement) - $$$$ Light Fixtures (theft) - $$$$ Carpet Blood Stains (replacement) - $$$$ Sink Cracked (replacement) - $$$$ Glass Table Damage (replacement) - $$$$ Appalled, I proceeded to ask for the photos and advised her this was completely false! We barely used the balcony because the door to the patio from the living room area was jammed and discouraged us from going out there. She claims this was totally renovated but upon checkin I noticed the rug was dingy, I was not going to complain. (After all we were only using this place to sleep and get ready) She then indicated the “supervisor” does a walkthrough before checkin. So I asked her for the checklist they use as well as any photos they took prior to our stay. I let her know I have photo proof as well that the items in this place are not new and they are dated and time stamped from the day we checked in. Advised I would be disputing the claim. After this she stopped responding. I contacted the claims department and advised them of the dispute. Karen requires you to purchase the protection plan to book, thinking nothing of it of course we didn’t mind. So regardless this is NOT coming out of my pocket but I am here to warn everyone of how inappropriate this is! Karen is taking advantage of the system and conducting fraud! DO NOT BOOK WITH THIS LADY! Lucky for me I have photos and video so go ahead Karen, proceed with your bogus claim but I’m not going down without a fight! You should have looked into investigating the people checking the room at checkin!

Always a10

We stayed with our two children. We did rent the bed-which was worth it. Nice place and location was great!

We stayed with our two children. We did rent the bed-which was worth it. Nice place and location was great!

nice place easy to get around

This property has a great view of the pools and beach. All of us enjoyed using the facilities here and the location is great. We highly recommend this place for adults and children.

This property has a great view of the pools and beach. All of us enjoyed using the facilities here and the location is great. We highly recommend this place for adults and children.

Excellent

Gorgeous condo, clean and renovated. Access to private pool was key!

We really enjoyed our stay at this beautiful unit.just as pictured and had everything we needed. Any issues that came up were addressed right away. Loved being in this part of this part building with a separate pool! Beautiful view from the pool balcony and great accommodations overall!!

Very smooth and low maintenance

It was much better than I even expected it to be. The room was of good size, the main bed was surprisingly comfortable, the kitchen was nice, and the hotel had so much to offer. I definitely hope to come back!

This was our fourth visit to the Fountainbleau and we always have a great time. The owner was very responsive to a few items that needed to be addressed. View from balcony of pool and ocean was fantastic. Access to 5th floor private pool was a great perk. Our family suffers from allergies and the condo needs a deep cleaning. Heavy dust on many surfaces i.e bathroom blinds, living room/ bedroom furniture. We were grateful for the blow up mattress! The mattress on the pull out sofa was worn and thin—could not comfortably sleep on it

Nice property. Great location. Needs a little TLC to make prefect. Multiple light bulbs need replacing and ice maker overflows. Pillows and mattress could be more plush but adequate. Great value for the location. Similar units in same hotel property were 3x the price. We had parking and use of the resort for the price of the rental! Great deal.