The staff was friendly more than any hotel i have been to in my entire life. They were really nice and helpful specially the garage guy i think his name was Luca.

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Calme, taille de la chambre

Pression de l'eau trop basse, chambres froide

The view from our balcony onto Lake Lugano was amazing! This is a stunning hotel! Beautiful room, spacious & tastefully decorated. Spacious bathroom - with big windows for ventalation Amazing breakfast! Nice pool area. The staff were so kind, friendly & helpful. Nothing was too much to ask. The bus stop just outside of the hotel helped a lot, getting us to the Paradiso train station & back. (We didn't know this at first & arrived at Lugano station, taking bus #2 and had to walk quite a distance with our luggage to get to the hotel) Tip: Travel on to Paradiso station & take bus #1

The main street just outside is exceptionally busy and noisy - but it forms part of the Lugano vibe. The balconies are very close to 1 another. I was on the phone 1 evening, telling my family back in SA about our day and my lady-neighbour actually chirped me for talking too much - yet she and her husband had endless conversations on the balcony till late in the evening. He also smoked and that smell came into our room, so when they were outside we had to keep our doors closed.

The property has very good location. We had a lake view, so was very cozy in the evening on the balcony.

We booked room with ONE large bed and one small couch. Instead we got two small beds which were sliding in both sides, so we could barely sleep with my husband. And the third bed was barely looking like a bed, so was also poor sleep. Please make the kind of facilities, you provide in the information and on the foto.The breakfast was super small. For this type of hotel this is a shame.

Comfortable bed, nice swimming pool, nice help to store the luggage until check out time

Ashtray from previous occupants was still on the terrasse

The hotel is very nice (despite being branded a Best Western). The staff was great - super helpful and friendly, and the location is pretty amazing (right on the waterfront, less than a block from the ferry, just a few blocks from downtown in one direction, and just a few blocks from the ride to the top of the mountain on the other). While there isn't a lot of parking, we were able to grab a spot right in front of the hotel. The breakfast was tasty and had a bunch of options; not the best we had but a nice one and worth indulging in. We had balconies overlooking the lake and the view was great.

The AC was pretty weak, which wasn't ideal in the middle of a heatwave - even with it on max the rooms were pretty hot. The coffees at the breakfast were from a machine, so not great.

Well run hotel with helpful staff Excellent location with stunning views across the lake Very near the Paradiso landing jetty Good secure parking - at a price Good breakfast Good restaurant with excellent service

Our deluxe room had a balcony and a great view but was not as big as I had hoped Its a 10 to 15 minute walk to the centre of Lugano As of October 2022 there is building work just started at the plot next to the hotel - but if you have a lake view room this is not noticeable Hotel was noticeably quiet when we were there the lakeside road in front of the hotel is always busy

Staff were all very kind and helpful, great location and views.