Sehr gutes Essen, freundliches Personal beim Essen.

Betten waren nur dünne Matten, das Personal am Empfang war unfreundlich und wenig kundenorientiert.

スタッフの方がよかったです。食事の担当のネパールの方達も一生懸命に対応してくれました。受付の方は、前日フロントに忘れたブルーベリーを冷蔵庫に入れて保管していてくだざいました。孫がとても喜んで食べていたので、無くしてしまった時は悲しかったけれど、わざわざ駐車場まだ届けにきてくれて、感激しました。

The outdoor onsen is breathtaking, and the whole place has a very traditional atmosphere whilst also feeling fresh.

Nothing

Just gorgeous in every way - a beautiful hotel in a beautiful setting. The food is wonderful. Can’t praise the staff highly enough - everyone was super helpful, responsive and kind - really exceptional

Nothing at all!

The outdoor baths were incredible

We asked for vegetarian meals two days in advance and they brought meat to our table, saying the chef wouldn’t accomodate unless we gave them four days notice

Spacious and incredibly comfortable spaces with fabulous bath/ onsen. Welcoming staff with generally very good level of spoken English

No lift and a number of stairs ( although staff helped us at all times with our luggage). Food was generally good but horse meat not usually welcome to non Japanese. Stairs to the private onsen were steep and somewhat hard to manage in geta and would be improved by addition of a handrail

Gorgeous location and fantastic onsens. The staff went well out of their way to help us.

This is a delightful traditional Onsen hotel in the hills above Tsumago. The Onsen were great. The Kaiseki dinner was very good, in a private room, although some of the special dishes (horse meat) were a little unusual for our taste. Our room had tatami mats and futon beds, which suited us fine. The hotel has great views across the hills, and is very convenient for the Nakasendo walking trail.

There is no lift, so it was a bit of a struggle getting to our room with our suitcases.