the staff were friendly and the room was clean

My room was non smoking room but we got cigarettes smell coming from the other room next to us which was disturbing

clean, restaurants and grocery door in walking distance

bed mattress need to be changed and pillows hard

Def recommended. Close to my fam so im goin to book it again so i can be relaxed and close to them

Noting to comment

The staff was trying really hard to cover for the shortcomings but we play the card we were dealt with. A free breakfast when I complained for the wrong charge on my card, and hopefully I will get back the wrongly charged amount as promised.

Take a seat it will be long... I gave up after a few rounds but they were not able to charge me with the agreed EUR amount due to machine setup, I am a bit sceptical if it was really my card as it took 10 seconds everywhere else. Finally the offline manual card entry method worked. First night I was unable to sleep because of the noise from the street. There is 0 noise reduction and the top 2 floors are smoking, very poor design. It is not the size of the room really what is terrible, but the layout. Corner rooms are the worse you can't pass without risking to hit the TV. Not a big fan but the channel selection is disappointing. I changed room to one "others like" and I tell by experience there are a lot of worse around here but the reason I decided to cancel the stay and change hotel was the bathroom. No enough space for anything. Not having even a vanity kit granted is just the cream on the pie. The Internet use is a bit more complicated, you need to log in with your passport, but I guess the poor network bandwith requires to not let others using it. The iron was secured into the wardrobe which I could easily take as an offense. Especially as it was burn already, why would I steal it. I am not obsessed vith view but seeing the next building everyday life is not what I expected. The breakfast is not bad, but you can have a lunch for the same price with soup and drinks in the close restaurant and the selection is rather limited. Laundry prices were also crazy, for one week stay value of clothes you can buy a washing machine to the room. 😉 The most annoying is to have the payment in advance for a week so I could only pass to somewhere else after a week. (Maybe I could force but I gave my word...) Funny fact, same chain, five stars hotel not so far with all the perks has same daily rate with breakfast inclusive. I can't imagine how on Earth it is fully booked...

The staff were very helpful

polite staff

no bathroom kit

property location not good., outside hotel need to be improved

location, staff don’t understand english they keep speaking Turkish, hard to communicate, Food wasn’t good

the room is quite good but the cleaning is below the average

the sheets for both rooms are not cleaning there are stains on the blanket