The garden was beautiful. we liked how we can feed carps in the pond. Kids enjoyed it a lot. The hot spring was wonderful and very relaxing as well. The foods were very delicious.

The Japanese suite room was great and big enough for 5adults, but it was too busy to share the one sink to get ready. Having 2 bathrooms was nice also, but we wish the room doesn’t hold smells. It smelled all the time whenever we go there. Staffs are very nice and friendly, but we felt lots of rushing feeling from them. we understand how they want to make things done within their scheduled time, but we wish we could enjoy our vacation without worrying about time schedules.

From the moment you drive up until the moment you drive off the staff make it their mission to make you feel like the only customer there. They label themselves as a hotel and resort and resort they are! Your every want, need and wish is met before you even know you need it. My partner and I speak limited and quite broken Japanese and a few of the staff had conversational English which was a huge help for us especially dissecting the dinner/breakfast. We book a room with private bath and loved the convenience and experience, unlike anything we’ve had before. I 100% suggest the half board option(traditional Japanese breakfast and dinner included)!the meals are very well thought out and delicious!

So good !!!

None

The property is beautiful, the scenery, the pond with the koi fishes and the nice music you can hear in the lobby among other things makes Ishinoya a very special place. Also the staff are very nice and the service is excellent.

I love the staff. everyone is very helpful and caring.

location is convenient, every room has its on indoor and outdoor Ibsen, staffs are friendly

food is just average, room facilities should improved for the money they charge

Nice Japanese style garden with large stones, lanterns etc, relaxing atmosphere in the garden but not much space to sit. The dinner was very good, gourmet food & good selection of drinks, including vintage Japanese whiskies - now hard to find - The room was actually a suite with corridor, living, bedroom & 2 baths.

Hotel is in the middle of the city, on a small hill, so from the hotel you mostly see city roofs. The garden is very pretty but none of the room has a direct view to the garden... ? the bedrooms are decorated in dark colors, mostly black actually, so is the dining room. The roof in my room was very low, it made me feel like I was in a small theater or in a hostess bar... Why not give a view onto the pretty garden ? The common baths (onsen) are small & not very exciting : no view, very little space and poor maintenance.

The dinner smashed our expectations. It was spot on!