The location was great. Lovely views of the water from our room. The breakfast was very good, served in the dining room downstairs. The stairs were easy to navigate and the room was very nicely done. It was a nice place to walk around outside near the water.

As with most of the places we stayed in Scotland, there was no fridge in the room.

A very nice welcome when I arrived. Comfortable bed and clean room A good choice at breakfast - food was good.

Room was a little small

Wonderful staff who are all very friendly and helpful, welcoming from the time you walk in the door. Room was spotless and comfortable, just what you need. Finally there are 2 restaurants in the Hotel, HS1 is simpler fare but totally delicious. Boatshed is one of the best small restaurants I have eaten in. Small and excellent choices for all tastes, fish is from across the road at harbour and meat from local butchers, veg is in season local produce. You can tell it's freshness. Overall 11/10 for me.

Visit was too short.

staff, food, location excellent

furniture and decor/carpets dated

Staff were exceptionally friendly & accommodating, nice location, available parking, good food in the restaurants

No complaints at all!

Loved the styling. Bar atmosphere and food. Staff were excellent.

Heating system, warm but electric so a little dry.

the staff were exceptional

there wasn’t something I didn’t like

Good breakfast

We arrived late due to the ferry delay, a situation which is surely not unusual for guests at the hotel but everything was shut at 10pm when we arrived and we were told we couldn’t even get a drink

Staff were lovely, location couldn’t have been better, room was spotless and the daily breakfast was delicious.

Rooms were very small

All the Staff was most helpful and professional. I couldn't believe the receptionist carried my backpack and carry-on up to Room 22. Food was delish. Location perfect.

Room 22 was like a closet you'd find in a monastery at the VERY end of two hallways. Nothing 'royal' about it. Sadly. I felt like I was being punished as a solo female traveler as I'd booked this a MONTH (maybe more) before! Yes, the space was uniquely designed to include everything but I couldn't sit up in the single bed because of the building's eave, and the overhead stationary light glared in my face. I told them I was a writer and got up early to write every day. The one skylight window allowed the security lights in from the buildings behind the hotel all night. (Yes, I used a sleep mask.) Note to self: Next time, I will read the fine print about the room's size and details more closely.

the beds were super comfortable, the staff was lovely, and the hotel was very clean

all was great!

Very friendly and helpful staff even when very busy. Good location. Nice restaurant and bar where you could eat in less formal surroundings. Very comfortable bed.

Bathroom good enough, if not overly modern.

Parking to the rear is nice as it comes up to the first floor, no need to lug suitcases up the stairs, a decent clean hotel.

The hotel was in a great location, it was a nice old building with lots of character. The room was clean and was perfect for me. The food was also very good, especially in the cafe/bar. All the staff were pleasant and helpfull.

Friendly staff.

Way overpriced. Single pane windows. Shower in bath.

Restaurant and staff were excellent and gave you as much time as they could. As with all places in the UK at the moment staffing is a problem and you could tell everyone was working flat out

This is one of the worst value hotels I have stayed in the room, room 8, lacked ay sort of charm either modern or historic. At a shade under 200 quid this was by far (more than 25%) the the most expensive hotel of our Outer Hebrides trip and had the worst rooms. We were on the early flight the next morning so tried to get to bed before half 10, but the noise of the kitchen extract located right outside our bedroom window that would have woken the dead prevented sleep until it finally shutdown around midnight. At half 1 the night porters was scraping the tables around the dining-room and chatting and managed to wake us up again. They persisted until I could bare it no longer and went down to ask them to shut up. The kitchen extract kicked back in around half 5. Add to that the mattress sloped and all in all a terrible stay.